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Sprout helps us stay organized across platforms
What do you like best about the product?
Sprout’s publishing calendar is one of my favorite features—it’s clean, intuitive, and makes it easy to visualize posts across multiple platforms at once. I also appreciate how smoothly the post preview works for different networks. The asset library and tagging features save our team a ton of time when scheduling content or tracking campaign performance. It’s also helpful that you can respond to comments and DMs directly from the platform, especially for Instagram and Facebook.
What do you dislike about the product?
The analytics dashboard looks nice, but some of the data feels limited unless you’re on a higher-tier plan. I wish there was more flexibility in customizing reports, especially when comparing post performance across platforms and even industries. Also, the pricing can be a bit steep for smaller teams. Mobile experience can be improved.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us manage multiple social accounts across different platforms without bouncing between apps. It centralizes our scheduling, engagement, and reporting into one place, which saves our team time and improves coordination. The smart inbox is especially helpful for staying on top of messages and comments with automated tagging and notifications, so nothing slips through the cracks. Overall, it’s made our workflow more efficient and helped us deliver more consistent content.
Doux et Lisse
Qu'aimez-vous le plus à propos de the product?
La simplicité en ce qui concerne le signalement et la réponse aux commentaires et aux messages directs des plateformes de médias sociaux.
Que n’aimez-vous pas à propos de the product?
Parfois, les serveurs tombent en panne sans préavis, ce qui rend notre travail quotidien difficile et nous fait perdre du temps et de l'argent.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
N/A
Sprouts reporting is head and shoulders above the rest
What do you like best about the product?
The reporting that Sprout offers is head and shoulders from other social media platforms I have used
What do you dislike about the product?
The price per user is the only thing I dislike
What problems is the product solving and how is that benefiting you?
Posting to multiple platforms easily
Well-rounded solution for social posts and customer satisfaction management
What do you like best about the product?
Sprout Social is able to connect with several social media sites/platforms without issues once the permissions have been set up - more than other platforms we have used in the past. We have also used the bulk publishing tool extensivel, with great results. Moreover, the review reports have provided great insight to manage customer satisfaction and increasing incentives for our in-store associates.
What do you dislike about the product?
It has a tendency to get some profiles disconnected here and there. It seems the profiles are tethered to the person who added them. Changes in the organization might cause some profiles to get disconnected once a superadmin is removed. Fortunately, all admins are always notified when it happens.
What problems is the product solving and how is that benefiting you?
We needed a social media management tool that allowed us to streamline the process of posting and collecting reviews from different platforms. Before using Sprout, it had been difficult to have a one-stop software to handle everything, especially since we can't have so many users administrating our social accounts directly. Moreover, customer sentiment is extremely important to us because it also allows us to create CSAT scores for our stores, therefore contributing to fairly incentivize our associates.
Very interactive and user friendly!
What do you like best about the product?
Bulk scheduling, targeting countries for audience. So easy to use and makes content scheduling a breeze. Their customer service support is always attentive and responds quick. All our platforms integrate seamlessly.
What do you dislike about the product?
Not able to delete instagram posts from Sprout like you can with Facebook
What problems is the product solving and how is that benefiting you?
Bulk scheduling and targeting audiences in different countries.
Sprout Social use for Higher Education
What do you like best about the product?
The reassurance and confidence in the system - useful features like AI alt text are a time saver, the suggested posting times reassure me that my content will meet the audience at the best times and system is easy to use.
What do you dislike about the product?
Implementing further features can come at quite a premium cost.
What problems is the product solving and how is that benefiting you?
Scheduling content, reporting on content, dealing with user interactions.
Avis pour Sprout Social
Qu'aimez-vous le plus à propos de the product?
La facilité de programmer des publications et de surveiller les crises.
Que n’aimez-vous pas à propos de the product?
La limite de compte - nous avons plusieurs clients et il serait agréable d'avoir des comptes illimités sans frais supplémentaires.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Nous aidant beaucoup avec l'écoute sociale.
Useful tool but wish it did more
What do you like best about the product?
I like the tagging system that I can build out
What do you dislike about the product?
I wish that I could use the search tool to find things in captions or titles/words embedded on videos
What problems is the product solving and how is that benefiting you?
We love tagging and tracking things over multiple years. We also like the scheduling tool.
Utile pour le support social multicanal
Qu'aimez-vous le plus à propos de the product?
Sprout Social fait un excellent travail pour rationaliser les canaux sociaux. Il est utile que l'équipe n'ait pas à se connecter à plusieurs canaux sociaux chaque fois que nous voulons surveiller notre présence sociale.
Que n’aimez-vous pas à propos de the product?
Un type d'utilisateur spécifique pour les agents CS serait utile. Il peut être difficile pour les utilisateurs de naviguer dans les messages ou commentaires qui nécessitent une action. L'équipe CS n'a pas besoin d'avoir accès pour voir les performances ou d'autres métriques.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Notre équipe est petite et dispose d'un temps limité pour surveiller les réseaux sociaux, mais nous voulons le faire quotidiennement. Sprout Social facilite l'accès de nos agents à nos réseaux sociaux et leur permet de répondre aux préoccupations ou commentaires directement depuis l'application.
Sprout Makes IT So Easy To Seamlessly Manage All Social Media Platforms Centrally!
What do you like best about the product?
I really like how easy Sprout makes to integrate Social Media platforms with its built in integrations.
What do you dislike about the product?
While, I feel like Sprout largely meets my expectations, I would say I dislike the fact that the process can be a bit involved when it comes to integrating lesser known platform for which Sprout has not built a native integration plugin.
What problems is the product solving and how is that benefiting you?
Sprout allows us to both centrally manage our social media platform and centrally engage with followers.
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