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Reviews from AWS customer

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137 reviews
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4-star reviews ( Show all reviews )

    Hamada Elewa

Offers threat prevention and WildFire features with outstanding stability

  • April 19, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our company sometimes uses a data center edge firewall from Cisco, Fortinet, Forcepoint, or any other vendor, and the solution is used to cover apps and data. 

What is most valuable?

The threat prevention and WildFire features are the most valuable features. DNS is another good feature of the product. 

What needs improvement?

The flexible throughput in Palo Alto Networks VM-Series can be improved. The customers of our organization demand 500 meg throughput and the payment also depends on it. The basic firewall from Palo Alto has the size of one gig, and it isn't logical for a customer to buy for one gig when just 500 meg is required. Palo Alto Networks VM-Series should become a more flexible firewall. 

VM management in an environment is difficult with Palo Alto Networks VM-Series, but it can be smoothly managed through Panorama. The vendor can work on enhancing and processing that will not affect the server itself or the VM firewall protection. In our company, we have multiple VMs implemented on the same server, and the Palo Alto Networks VM-Series is used to protect these VMs completely. The tools being used should not affect the operations between VMs. 

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for almost four years. 

What do I think about the stability of the solution?

I would rate the stability of the product a nine out of ten. I am facing multiple stability issues with other competitor tools in our company. 

What do I think about the scalability of the solution?

I would rate the scalability a seven out of ten. I would've rated Palo Alto Networks VM-Series more if the flexible throughput was better. I would rate the scalability of other competitor tools a four out of ten. Palo Alto Networks VM-Series is suitable for businesses of every size or scale. 

How are customer service and support?

The vendor provides two support modules: backline and premium support. If you need to open a case directly with Palo Alto to solve a problem, you must purchase premium support.

Premium support is highly expensive—almost five times the cost of availing backline support. Local distributors of the product manage the backline support and have extended response time, and the team might not have mature knowledge to solve issues. 

How was the initial setup?

The solution's initial setup process is very easy. A hybrid deployment model is available for Palo Alto Networks VM-Series. Panorama can manage the solution's VM, physical, and cloud versions, making it an impressive monitoring tool. 

A more mature and enhanced tool can be used in integration to migrate from other competitor solutions to Palo Alto Networks VM-Series. For instance, if a customer has a legacy firewall from Cisco or Fortinet and there is a need to migrate to Palo Alto, I will require a mature migration tool that will make the process easier for engineers to migrate the rules, policies, and application IDs.  

What's my experience with pricing, setup cost, and licensing?

The licensing model should be improved. Palo Alto Networks VM-Series is the most expensive tool among competitors. 

Which other solutions did I evaluate?

Palo Alto Networks VM-Series and the competitor products provide multiple series of bandwidth, features, implementation models and capable management tools. But Palo Alto Networks VM-Series is the most stable compared to all other competitor tools. The signature or behavior of the database is more mature in Palo Alto Networks VM-Series than others. 

Palo Alto Networks VM-Series allows you to analyze the behavior of any traffic or probable attack. 

What other advice do I have?

The solution easily integrates with the client's cloud security architecture. If in our company, we get a customer who's depending on the container, then security is required for the container from OpenShift or any other vendor, I use Prisma to secure the environment instead of traditional firewalls. 

The solution's sizing and architecture are highly expensive. It's an effective and stable firewall that detects all attacks. Palo Alto Networks VM-Series can adapt quickly to an organization's changing security or policy needs. Overall, I would rate the product an eight out of ten. I will definitely recommend Palo Alto Networks VM-Series to other users. 


    Angad S.

Palo alto firewall

  • April 18, 2024
  • Review provided by G2

What do you like best about the product?
The thing i liked most is getting a lot better report and detailed info about application
What do you dislike about the product?
Sometimes it becomes a headache reveiwing the packet flow
What problems is the product solving and how is that benefiting you?
Palo alto helps us as it is easy to manage and really got excellent reveiw before we purchased...after purchasing and using it provides us great cli and gui to work on. And much more specifics are included when compared to others


    Dipak K.

Safeguarding Our Digital Frontier

  • April 17, 2024
  • Review provided by G2

What do you like best about the product?
I use Palo Alto Networks Cloud NGFW on a daily basis to monitor and protect our network infrastructure.Palo Alto Networks Cloud NGFW offers a comprehensive set of features that cover a wide range of security needs. From granular application control and threat prevention to VPN connectivity and reporting tools, the platform includes everything necessary to secure our network environment effectively. Implementing Palo Alto Networks Cloud NGFW was a smooth process. The documentation provided clear guidance, and the setup wizard streamlined the initial configuration.Integrating Palo Alto Networks Cloud NGFW with our existing infrastructure was straightforward.
What do you dislike about the product?
Deploying Palo Alto Networks Cloud NGFW may require dedicated hardware or virtual resources, depending on the scale of deployment and the desired performance. This can add to the overall cost and complexity, especially for organizations with limited IT resources.
What problems is the product solving and how is that benefiting you?
advanced threat detection and prevention capabilities, including malware protection, intrusion prevention, and URL filtering. By identifying and blocking malicious activities in real time, the NGFW helps prevent data breaches, network downtime, and potential financial losses due to cyberattacks.


    Hitesh J.

Good for security

  • April 17, 2024
  • Review provided by G2

What do you like best about the product?
Global enterprises and small businesses alike rely on PA Series firewalls. Palo Alto Networks is committed to providing security-based access that meets industry standards.
What do you dislike about the product?
As of now nothing. Overall rating is good
What problems is the product solving and how is that benefiting you?
NA


    OusaidAbaz

Effective for threat prevention in our networks,

  • March 20, 2024
  • Review provided by PeerSpot

What is our primary use case?

I've mainly worked with the VM-Series, and a few features have been really effective for threat prevention in our networks, like McAfee training, Accountant ID, and apps ID. These features integrate well with our existing environments and tools, such as Panorama. 

What is most valuable?

 The VM-Series scalability is fast and easy to implement, improving our security posture as our Azure network grows. The only minor issue we've faced is with the apps ID configuration, which requires specific matching for application filtering. Tools like Loopback help us identify open or denied flows between two firewalls and manage the servers effectively. The Palo Alto system easily identifies rules and objects within roles, making maintenance straightforward.

What needs improvement?

No other major concerns, just the specific issue with Apps ID configuration. Otherwise, overall stability, VPN, IPSec, VRF, and flow management with the VM-Series have been very stable and reliable.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for 2 years.

How are customer service and support?

I've had a positive experience with Palo Alto's support. They usually respond within a few hours, which is satisfactory

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In my experience, Palo Alto and Fortinet offer similar quality and high-level security compared to other vendors like Cisco and Forcepoint. They stand out in terms of reliability and security features. Other vendors may not match their level of performance and security.

How was the initial setup?

It is easy to maintain because we have various tools to manage and monitor the system. 

What's my experience with pricing, setup cost, and licensing?

The pricing for Palo Alto is quite high compared to FortiGate, which is more affordable. I don't have the exact figures as my manager handles that, but from my research, Palo Alto's licensing costs are significantly higher.

What other advice do I have?

I would rate Palo Alto Networks VM-Series as an eight overall. My recommendation for others considering this tool would be to ensure they have the budget for it, as it can be expensive compared to alternatives like FortiGate. Also, they should be prepared to understand and document their application metrics thoroughly to implement the firewall correctly. 


    Aqeel Junaid

Offers good UI and is user-friendly

  • March 14, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company to block threats, detect vulnerabilities, and protect the organization's internal network.

What is most valuable?

The most valuable feature of the solution stems from the fact that its UI is good since it offers options. In terms of being compliant with the firewall security standards, the product falls in the first or second place. The product can also be considered as NGFW. In general, the product is user-friendly.

What needs improvement?

The reporting part of the product is an area of concern where improvements are required. Compared to Palo Alto Networks VM-Series's reports, FortiGate NGFW provides users with reports that are easy to understand.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for three to four years.

What do I think about the stability of the solution?

The product's stability is good. Considering the cloud availability, I can say that the product is 99.99 percent stable. The firewall functions properly on the cloud, and there has been no downtime in the last couple of years. Unless the cloud services from Microsoft Azure go down, the firewall works properly.

What do I think about the scalability of the solution?

My company has 1,000 users of the product, but not all of them are connected to the product all the time since my company has three different fire products running in the cloud. I would say there are around 600 Palo Alto Networks VM-Series users.

How are customer service and support?

The technical support for the solution is very good.

How was the initial setup?

The product's deployment phase is not complex. The tool is easy to deploy.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

There is a need to make payments toward a yearly subscription-based model in which you need to add modules that you want to use in your company.

What other advice do I have?

I can't elaborate on how the product was deployed in our company's existing infrastructure since the product was not deployed by our company, as the vendor handled it. The product can be deployed on the cloud platform you want to use. If you are using Azure's cloud services, then we select VM-Series, take care of the configurations, and upload the required details to get the product.

In terms of the product's ability to improve our company's network security posture, I see that the tool keeps our systems protected since all the network traffic is routed through the tool. The tool provides protection against any malicious traffic that attempts to get into the company network as such networks get blocked and quarantined by the firewall. Been blocked on the firewall network. Malicious components in the network don't enter our company's internal network, so the users are protecting the systems attached to the internal traffic.

My company has not integrated the product with any third-party software.

Speaking about the benefits of dynamic scalability, I would say that my company has not used the product's scalability features. I don't think there is anything wrong with the tool's scalability functionalities.

The tool is good for enterprise-level organizations because it has many options for users in its office. The product also comes with a lot of add-ons. If you can leverage the benefits of everything the product offers, then it can be useful. It is easy if you want to integrate the tool or connect it with other applications or third-party software, and you can do cloud monitoring and SIEM. The tool also works with XDR products. In general, the tool has its pros and is good software.

I have not encountered any issues with policy management in the product.

The product helps find vulnerabilities in the system, especially opened ports and unwanted ports that are open. If there are any issues, you can explore your system further with Nmap and with the help of a given IP address.

I rate the tool an eight out of ten.


    Rahul Madan

Easy to use and adds one more security layer to protect from security threats or attackers

  • February 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

We primarily use the solution for cloud firewalling, SASE, ZTNA, and CASB compared to the hardware-based NGFW or cloud firewalls.

What is most valuable?

The product is easy to use and deploy, and it enhances the overall security posture while deploying the application in the cloud. The most effective features of the solution for threat prevention are Layer 7 inspection, SSL decryption, IPS, and the web filtering profile. You can use the solution to easily protect your data from cyber criminals, including insider or outside-based attacks.

The solution is easy to deploy, easy to manage, and easy to create policies. An organization's overall security posture can be improved by deploying Palo Alto Networks VM-Series firewall.

What needs improvement?

The DLP functionality or data classification can be improved in the solution's basic firewalling.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for two to three years.

What do I think about the stability of the solution?

Palo Alto Networks VM-Series is a stable solution.

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

Compared to Checkpoint Maestro Firewall, the solution's scalability is not up to the mark. We'll need to upgrade the firewall for any tech refresh, throughput requirement, or hardware-based incremental. We have more than 100 customers for Palo Alto Networks VM-Series.

How are customer service and support?

The solution’s technical support is great.

How was the initial setup?

The solution’s initial setup is straightforward.

What about the implementation team?

The solution's deployment time depends on the business application or business requirement. Based on that, the solution is easy to deploy and use.

What's my experience with pricing, setup cost, and licensing?

Based on the customer budget, they can choose from 12-month, 36-month, or 60-month licensing models. The solution is quite expensive compared to Fortinet, Check Point, or Cisco. Customers can go for the solution's premium version, which I wouldn't say is expensive because it secures important data.

What other advice do I have?

We cannot say that we have achieved 100% security by deploying the solution, but we have added one more security layer to protect us from security threats or attackers. For deployment, we have more than 400 engineers handling our SOC, including the MSS part, the security of business center implementation, and manageability.

Deploying the solution does not provide a 100% data safeguard, but it adds another security layer. The solution provides single-pass parallel processing (SP3) architecture, which is more effective than other firewall vendors. From the hardware and architecture perspective, the solution is good compared to Check Point or Fortinet firewalls.

Overall, I rate the solution an eight out of ten.


    Nick Rama

A tool with a great support team that is useful for testing purposes of VMs

  • October 19, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use Palo Alto Networks VM-Series for testing purposes of VMs.

What is most valuable?

The main advantage of Palo Alto Networks VM-Series stems from the fact that you can access it with the help of cloud services.

What needs improvement?

With Palo Alto Networks VM-Series, it is hard for me to manage its network configuration part. Regarding Palo Alto Networks VM-Series, I am figuring out whether to use interzone or intrazone networks for the VMs in our company's environment, which is very confusing. The aforementioned aspects of the solution can be considered for improvement.

In the future, whenever I try to onboard Palo Alto Networks VM-Series, it should allow for easy configuration, especially in terms of network connectivity. I want an easier setup and configuration in the product's future releases.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for around a year. My company has a partnership with Palo Alto Networks.

How are customer service and support?

The technical support of Palo Alto Networks does reply to the cases or issues I file with the support team. The support is equally good for all the products that fall under Palo Alto Networks. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the implementation process a six or seven on a scale of one to ten, where one is difficult and ten is easy.

During the implementation process of the product, I faced some issues related to the networking part and connectivity of VMs. I faced issues with how an end user could connect the VMs to a firewall or connect a firewall to VMs, but the same process was easy for me on a physical device firewall.

What other advice do I have?

I am more comfortable with the physical device firewall. I am actually trying to figure out things since I am not very familiar with the VM side of Palo Alto.

I would recommend Palo Alto Networks VM-Series since it is a cheaper product compared to the other tools available in the market. Apart from Palo Alto Networks VM-Series, I usually recommend Palo Alto Networks Cortex XSOAR and Palo Alto Networks Prisma Cloud.

I rate the overall product an eight out of ten.


    Ittipol Wichaidej

An enterprise solution that needs to improve order process

  • September 18, 2023
  • Review provided by PeerSpot

What is most valuable?

The tool's cloud version makes application migration easy. 

What needs improvement?

Palo Alto Networks VM-Series needs to improve its order process. 

For how long have I used the solution?

I have been working with the solution for two years. 

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the product's scalability a nine out of ten. 

How was the initial setup?

Palo Alto Networks VM-Series' deployment is not difficult. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. I rate its pricing a three out of ten. 

What other advice do I have?

Palo Alto Networks VM-Series is an enterprise product because it is costly. I rate it an eight out of ten. 


    Ahmed MohammedKhan

Stable product with effective security features

  • September 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Palo Alto Networks VM-Series primarily for security purposes. It helps us with URL filtering, domain blocking, threat analysis, and detecting vulnerabilities.

How has it helped my organization?

We can monitor the traffic manually and detect threats. Additionally, we can block different IP addresses and URLs.

What needs improvement?

There could be dynamic DNS features similar to Fortinet in the product.

For how long have I used the solution?

We have been using Palo Alto Networks VM-Series for six years.

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the product's stability a seven out of ten. It could be better. We have four users for it at the moment. We plan to increase the number of devices.

How are customer service and support?

We receive technical support from a local partner rather than directly from the vendor. The support team requires more training.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Cisco Adaptive Security Appliance (ASA) before. Compared to Palo Alto, Cisco devices are not feasible regarding hardware. They are very slow and complicated to find the granular level of results. Sometimes, even a technical expert is unable to fetch a proper report.

How was the initial setup?

I rate the initial setup process an eight out of ten. It takes eight hours to complete and requires one security engineer to execute the process. The deployment involves setting up security policies. The on-premise installation is simple. However, VM installation is complicated in terms of the network interface.

What's my experience with pricing, setup cost, and licensing?

It is an expensive product. I rate the pricing an eight out of ten. We purchased a three-year license for it.

What other advice do I have?

I rate Palo Alto Networks VM-Series an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud