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Reviews from AWS customer

3 AWS reviews
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External reviews

139 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Telecommunications

Mr

  • August 14, 2025
  • Review provided by G2

What do you like best about the product?
Cloud Next generation firewall offers us enterprise version of AI ML powered security without any manual invocation of deployments firewalls scaling and patching etc
It helps in automation of scaling up and down based on traffic
What do you dislike about the product?
It is very expensive obviously compare to aws and azure firewalls
Limeted features with onprem
Complexity for small teams
Regoion availability as they dont have in some places
What problems is the product solving and how is that benefiting you?
It solves getting enterprised version which gives very interesting features to deploy and avoids any complexity in deployment of firewall rules and also helps in maintaining security compliances


    Sanket Bhostekar

Experience with integrated visibility and ongoing support fulfills requirements effectively

  • July 31, 2025
  • Review provided by PeerSpot

What is our primary use case?

We have a Firewall as well as a Synapse solution, and we have EDR, XDR as well. The Palo Alto Networks VM-Series Firewall is what we are using.

What is most valuable?

From a Synapse perspective, they have better visibility, better CV detection, better exposure detection, and it is in a single tool, so we are happy with it.

The integration of Palo Alto Networks VM-Series within my existing network infrastructure and security tools is good; they are resilient, and we can integrate with anything easily.

What needs improvement?

There is one thing regarding Palo Alto Networks VM-Series that they need to look into, which is ISPM, Identity Security Posture Management, and other than that, I could see there are multiple things which they have already been doing well.

Technical support is good for Palo Alto Networks VM-Series, but sometimes for new feature requests, we are facing challenges. We are the conglomerate, so individual business has different requirements, which we are expecting some new requests for. Whenever any custom requirement exists in an existing tool, they are taking much time with the engineering team, which is the only thing I'm expecting them to improve. Other than that, this product is very good.

I think overall security is something they need to make into a single pane of glass to help the customer who is using only the single Palo Alto Networks vendor, so they will get end-to-end visibility in a single console.

For how long have I used the solution?

I have been using them for around three years.

What do I think about the scalability of the solution?

My experience with the scalability of Palo Alto Networks VM-Series is good; whenever we are facing any issues, they are helping, and it is a scalable environment.

How are customer service and support?

Technical support is good for Palo Alto Networks VM-Series, but sometimes for new feature requests, we are facing challenges.

How would you rate customer service and support?

Positive

What other advice do I have?

We are generally satisfied with Palo Alto Networks VM-Series.

I would rate Palo Alto Networks VM-Series technical support an eight out of ten.

I would recommend Palo Alto Networks VM-Series to others.

I am a customer of Palo Alto Networks.

Actually, we are trying to migrate to Cortex Cloud; currently, we are using Prisma, so we are in the phase to migrate to Cortex Cloud, but have not yet migrated, so I am not experienced with it and cannot give feedback about it.

We haven't used Prisma Access Browser.

Overall rating: 10/10


    Andrei B.

Palo Alto Networks Cloud NGFW - best solution of security

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
The best about palo Alto networks Cloud NGFW is ease of implementation and mangement is very advance . Also the TAC support of Palo Alto are very helpfull in the case you have some probelm with inplimentation . They provide a great support and amazing troubleshooting .
What do you dislike about the product?
The Palo Alto Networks Cloud NGFW is a amazing solition but compare with differnt vendors is very expensive . Inplimentation is required a backgraund of tehnical people that is very hard to find it .
What problems is the product solving and how is that benefiting you?
Solving the problem of cloud security in our organization, Palo Alto Networks Cloud NGFW protects applications used by our users from threats like malware and intrusion attacks without requiring additional solutions also we are using Glob Protect for our company. That make our connection more security using Globbal Protect our traffic is forward to cloud and after to internet .


    Alejandro M.

Palo Alto Plug and Play

  • July 09, 2025
  • Review provided by G2

What do you like best about the product?
Honestly, it’s super easy to set up. I expected a bunch of configs and headaches, but nope, just plug it in, follow the setup wizard, and you're good to go. The UI is clean, and I didn’t need to Google every step. Also, the security features are solid out of the box, which is great if you don’t wanna spend hours tweaking every little thing.
What do you dislike about the product?
It can get kinda pricey, especially if you start adding a bunch of extras. Also, the logs can be overwhelming, like, too much info sometimes and not super clear unless you already know what you’re looking at. Would be nice if they had better filtering or summaries.
What problems is the product solving and how is that benefiting you?
Mainly it helped us stop stressing about securing traffic between our cloud stuff. Before, we had a patchwork of tools and manual rules and it was just messy. With Palo Alto’s NGFW, it’s all in one place, easy to manage, and way faster to set up policies that actually work. It also helped us keep compliance in check without spending forever doing audits. Just makes things smoother and less painful overall.


    Simone R.

Cloud Administrator

  • July 02, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about Palo Alto Networks Cloud NGFW is how seamlessly it integrates with cloud-native environments while still providing enterprise-grade security. It's easy to deploy, scales automatically, and gives you advanced threat protection without having to manage the underlying infrastructure. The consistent policy enforcement across different workloads is a huge plus, and the tight integration with AWS services makes it ideal for hybrid or multi-cloud setups. It just gives you peace of mind knowing your cloud assets are protected with minimal operational overhead.
What do you dislike about the product?
ChatGPT ha detto:
What I dislike about Palo Alto Networks Cloud NGFW is that while it's powerful, the initial setup and configuration can be a bit challenging, especially for users who aren't already familiar with Palo Alto’s ecosystem. Additionally, the pricing model can become quite expensive as your cloud environment scales, so it requires careful planning to avoid unexpected costs.
What problems is the product solving and how is that benefiting you?
Palo Alto Networks Cloud NGFW is solving several key problems related to cloud security, such as protecting against advanced threats, maintaining consistent security policies across regions, and simplifying the management of firewall rules in complex cloud environments. For me, this translates into stronger protection for cloud workloads, reduced time spent on manual configurations, and greater peace of mind knowing that security is enforced automatically and uniformly, even as the infrastructure scales or evolves.


    Yaswanth V.

Digital Transformation project and having Palo Alto as the External Firewall

  • May 26, 2025
  • Review provided by G2

What do you like best about the product?
Their high end security and can be Used with third party integration
The support team was very helpful and the suppliers too
Easy to login frequent updates
Implementation was very easy to integrate with other firewalls
we are using it for managing our sd wan Across globe with our head office
What do you dislike about the product?
complex to use than others and bit on the high-cost variants and bit of an overkill for smaller environments and certification and training cost way more than others.
What problems is the product solving and how is that benefiting you?
It acts as a central management tool for our head office and remote offices, and we are using it for VPN and SD WAN Management we intergrated it with PRISMA


    Navjeet S.

I had a wonderful experience working with palo alto network cloud

  • May 23, 2025
  • Review provided by G2

What do you like best about the product?
I like using Palo Alto Networks Cloud NGFW everyday. It is my go to for getting strong security for my website. Jt integrates perfectly with the other interfaces.
Would recommend it to everyone who values sustainability and efficiency of security systems.
What do you dislike about the product?
The complexity of finding the website ans navigate around jt can be reduced.
It took me some time to get familiar to the environment. It is great for AWS, but support on other cloud platforms feels limited.
What problems is the product solving and how is that benefiting you?
It provides strong security for cloud environments, works well with AWS, and is easy to scale as needed. It also makes managing network security more streamlined and efficient.


    Telecommunications

Robust features that meets many use cases and catch scenarios, however slightly laggy load times.

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
I like the detailed policy/ rule creation that fits the companies hardware stack. There is no missing features so to say everything is well thought of.
What do you dislike about the product?
The thing I do not like about Palo Alto Networks Cloud NGFW is that there is a steep learning curve and the GUI is complicated, I hope for ease of use.
What problems is the product solving and how is that benefiting you?
It helps the company manage their firewall rules and policy accordingly based on the work that needs to be done or installing new hardware and using it to mitigate threats and it works well with our Elastic Stack. A common daily use case is giving exceptions to people traveling to different countries we give them a rule to allow traffic from there using the work companies laptop after they get approval while certain countries traffic is automatically blocked due to adversarial risks according to government policy that goes down toward regular IT companies and their infrastructure.


    Internet

Comprehensive Security software for Enterprise needs

  • May 06, 2025
  • Review provided by G2

What do you like best about the product?
PANW's NGFW(PAN-VM Series) especially powered by Prisma Access is quite a novel solution for securing workloads and connectivity needs across Branch offices, DC, CSPs and Internet endpoints. It ensures your enterprise security needs are met at scale for large user-base(your employees/your customers) through varied deployments of your app stack in todays world as business continues to evolve with their needs/deployments.
What do you dislike about the product?
Deployment of the appliance-software in a cloud deployment is fairly complex especially with Availability in mind given appliances are stateful in nature when compared to a managed CSP offering. Also, the costs can run pretty high based on the package selection.
What problems is the product solving and how is that benefiting you?
PANWs Threat detection/malware protection/IPS-IDS solution are the main feature sets customers I work with care for. This are critical feature sets for application deployment especially when they are internet exposed.


    Henry O.

An administrator

  • May 06, 2025
  • Review provided by G2

What do you like best about the product?
Simplified Deployment and Management, Cloud NGFW is easier to deploy and manage compared to traditional firewall appliances or virtual machines. Seamless Integration with Cloud Providers (especially AWS and Azure)
What do you dislike about the product?
Less Mature in Certain Cloud Environments, While strong in AWS and Azure, but its feature set in other cloud environments (like Google Cloud Platform) might be less extensive compared to its primary supported platforms.
What problems is the product solving and how is that benefiting you?
Problems
Complexity of Securing Cloud Environments: Traditional security approaches (like deploying virtual firewalls as appliances) in dynamic, scalable cloud environments can be complex to deploy, manage, and scale. This leads to configuration errors, security gaps, and increased operational burden.
Solution.
Improved Security Posture: By providing advanced threat prevention, granular visibility, and consistent policies, Cloud NGFW helps organizations strengthen their security posture in the cloud and reduce the risk of breaches