The primary use case involves using next-generation firewalls, hardware, VM-Series, Prisma Access for SASE solutions, Prisma Cloud for cloud security posture management, and Cloud Workload Protection. It's used primarily for securing customers' virtualized data center environments as well as public cloud environments.
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Excellent product and service
What do you like best about the product?
Ease of use with the product and it's features.
What do you dislike about the product?
I would like for the product to have better training resources.
What problems is the product solving and how is that benefiting you?
Malware
Enhanced threat prevention with advanced security controls
What is our primary use case?
How has it helped my organization?
The additional visibility, which was lacking with cloud-native tools, has improved the organization's cloud security posture. Advanced enforcement and granular security controls help manage potential threats.
What is most valuable?
The most effective feature for threat prevention is the threat prevention model in the VM-Series. This is bundled with advanced URL filtering, decryption, and wildfire sandboxing.
What needs improvement?
If additional web application firewall capabilities could be integrated into the existing firewall, it would negate the need for additional products.
For how long have I used the solution?
I've been working with Palo Alto VM-Series for at least five to six years now.
What do I think about the stability of the solution?
We haven't had challenges with failovers yet.
What do I think about the scalability of the solution?
We've controlled the scalability via VMSS in Azure, using auto-scale groups in AWS. It's quite seamless, though there's room for improvement in cost management, especially during traffic spikes.
How are customer service and support?
The technical support is great. We've had no challenges and there are established channels for customer success and professional services.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In the past, I used to work with Check Point, but haven't worked with them lately. Given the support from Palo Alto, there hasn't been a necessity to explore others.
How was the initial setup?
The integration process involved using a Panorama setup for centralized firewall administration, transitioning from cloud-native firewalls to VM-Series.
What about the implementation team?
We are primarily a consulting firm and reseller, so we've had significant involvement in the process.
What's my experience with pricing, setup cost, and licensing?
The solution tends to add to costs especially when scaling, although measures like using large compute instances minimize the need for scaling.
Which other solutions did I evaluate?
Potential competitors mentioned are Check Point and Cisco but haven't been evaluated recently.
What other advice do I have?
For straightforward firewall inspection and basic IPS, IDS requirements, native firewalls might suffice. For more advanced needs, using VM-Series or Palo Alto Firewalls is recommended.
I would rate it an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Almost perfect
What do you like best about the product?
Easy to set up and install, very straight forward for the normal corporate worker
What do you dislike about the product?
Sometime it can create conflicts with other VPN applications on a corporate instance
What problems is the product solving and how is that benefiting you?
It makes super easy to administer security on my company
Enables us to address a lot of customer queries
What is our primary use case?
I use it for two main reasons. In case there is a customer query, Palo Alto firewall is one of the vendors that we support for syslogs, rule management, change management, and traffic monitoring.
Our product is used to query the firewall and provide a dashboard that raises alarms if any suspicious activity is detected. It involves the management of the firewall. We have a partnership with Palo Alto, and I have worked with VM-Series.
When a customer encounters an issue with our product in accordance with Palo Alto, I analyze the problem and provide solutions. Additionally, I have constructed a lab with network devices for partner training. This lab uses Palo Alto firewalls for communication.
How has it helped my organization?
By using this firewall, we were able to address a lot of customer queries and answer to their VM-Series. This helped us retain our customers and gain confidence from them.
What is most valuable?
Palo Alto is easy to use. The UI is very easy to understand and does not require any certification or highly skilled technician to handle the firewall. It is very user-friendly and straightforward out of the box.
What needs improvement?
An area for improvement would be AI-related features, particularly in rule management or threat intelligence. Focusing on AI-based threat detection would be beneficial.
Additionally, enhancing the ease of accessing technical support would be useful.
For how long have I used the solution?
I have been using Palo Alto Networks VM-Series for about three to four years.
What do I think about the stability of the solution?
Stability is good. Once it is configured, it is stable, and I would rate it nine out of ten. I have not experienced any outages with Palo Alto, unlike other vendors like Sophos.
What do I think about the scalability of the solution?
Scalability is good, and I would rate it eight out of ten. We use it for testing with a low load, and it works well. In production setups, I have observed it being used effectively with a large number of transactions per second.
How are customer service and support?
Reaching technical support is challenging, and I may not be eligible for direct support since I'm not a customer. It involves multiple channels. I would rate their technical support seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used Cisco ASA, an older version, due to its market leadership at the time. We moved to Palo Alto due to multiple customer requests for other solutions like Sophos, FortiGate, SonicWall, and WatchGuard.
How was the initial setup?
The initial setup was very easy and can be rated nine out of ten. It is straightforward to configure, and the UI is simple.
What about the implementation team?
I did everything myself. One person is sufficient for the deployment and maintenance of five to seven firewalls.
What was our ROI?
The return on investment is seen in customer retention and addressing their queries rather than in revenue.
What's my experience with pricing, setup cost, and licensing?
I'm not the right person to give a rating for pricing, as I use a not-for-sale license provided by Palo Alto for testing.
Which other solutions did I evaluate?
We evaluated Cisco ASA, but due to diverse customer demands and requests for vendors like Sophos, FortiGate, SonicWall, and WatchGuard, we extended our support to Palo Alto as well.
What other advice do I have?
For software application firewalls, this is the best solution. If you are using it in a cloud or as an application firewall, then Palo Alto Networks VM-Series is the best one for you.
I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
It's friendly UI
What do you like best about the product?
Using the security policy, we may avoid known vulnerability attacks and ensure that only the intended applications and websites are allowed.
What do you dislike about the product?
The amount of dedicated hardware or virtual resources needed to deploy Palo Alto Networks Cloud NGFW depends on the size of the deployment and the performance that is requested. Particularly for businesses with few IT budgets, this can increase both the total cost and complexity.
What problems is the product solving and how is that benefiting you?
The platform has all the features we need to safeguard our network environment, including granular application management, threat prevention, VPN connectivity, and reporting tools. Also other bunch of staff that need to explorer.
Works great in AWS
What do you like best about the product?
Works great in AWS. We like that implementing rules for traffic was pretty easy. Blocked all the traffic it was supposed to.
What do you dislike about the product?
Understanding how to scale the firewalls took some time. Would have liked there to be some architecture best practices in AWS docs.
What problems is the product solving and how is that benefiting you?
Egress and Ingesss traffic monitoring. This helped us secure our AWS workloads and use static ips in the process.
Very Good Layer 7 Protection
What do you like best about the product?
Performance is pretty good and cloud native experience is also really nice. I also found the centralized managment is good.
What do you dislike about the product?
Pricing is super high. Learning Curve is little high. Integration Challenges is little more and limited customization.
What problems is the product solving and how is that benefiting you?
It is giving me managed service, unified security policies and great at detection and blocking threats.
Why I love and use Palo Alto
What do you like best about the product?
What I like the most about Palo Alto NGFW is how user friendly it is. Most importantly I love its centralized management and full integration features, it makes work a lot easier.
What do you dislike about the product?
Performance is sometimes impacted by high traffic. It is a bit more complex than other vendors but its something to get used to, i like a challenge
What problems is the product solving and how is that benefiting you?
The infrastructure management is benefiting me the most at this time.
Provides excellent filtering and blocking features and enables users to examine reports easily
What is our primary use case?
All the PwC offices in Pakistan use Palo Alto in their environment. It is a global solution.
What is most valuable?
Palo Alto is a good product. The features are up to the mark. No other product can compete with Palo Alto’s features. The filtering feature is good. We can block the traffic and examine the report easily. The blocking functionality works very well compared to other firewalls. I rate the ability of the tool to keep up with the trends in firewalls an eight out of ten.
What needs improvement?
The product must create some awareness in Pakistan. People are less aware of Palo Alto. Everyone knows about Fortinet and Cisco. Very few vendors are promoting the tool.
For how long have I used the solution?
I have been using the solution for four to five years.
What do I think about the stability of the solution?
The stability is fine. I rate the stability a seven out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability an eight out of ten. We have 2500 users. We use the tool daily. All our traffic passes through it.
How was the initial setup?
I rate the ease of setup a seven out of ten. The setup is moderately easy. The product is deployed on the cloud. The deployment takes two to three days since it has global rules.
What about the implementation team?
The tool was deployed in-house.
What was our ROI?
We have seen an ROI of 60% to 70%.
What's my experience with pricing, setup cost, and licensing?
Companies in Pakistan have limited budgets. Palo Alto is more expensive than other products. So, people are reluctant to put Palo Alto in their environment. It's too costly compared to other tools. I rate the pricing a nine out of ten.
What other advice do I have?
We had deployed the solution in 2018. We used a different product before, but my organization switched to Palo Alto. It was the management’s decision. Overall, I rate the tool an eight out of ten.
URL filtering
What do you like best about the product?
URL web filtering is working seamlessly & got proper logs as well.we can generate reports as well to showcase to management.
What do you dislike about the product?
Price is higher than other vendor and TAC support needs to improve
What problems is the product solving and how is that benefiting you?
URL filtering and antivirs ans spyware is working awesome.
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