TigerConnect Clinical Collaboration
TigerConnectReviews from AWS customer
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TigerConnect has made direct communication much easier
What do you like best about the product?
The TigerConnect platform has proven to be a reliable resource that allows two way communication with individuals and groups. We have changed our STEMI call process from pagers to using TigerConnect, due to its ease of use and ease of setting up scheduled roles. Our CMIO has been able to add roles to our STEMI call team as well as schedulers without much effort and the hospital has expanded the use tremendously since we started with this valuable tool. Recently, it has been tied to the hospitalist assignment indicator in Epic, so if someone wants to contact the patient's hospitalist, it can be done at the push of a button, rather than going through a process to look up the patient's currently assigned hospitalist.
What do you dislike about the product?
The only downside that I can think of is the fact that so many of our processes (including the various call teams within the hospital) have moved to this platform that if it goes offline for some reason, we would be severly handicapped, as there isn't an easy way to set up a back up. That hasn't been an issue thus far, but it is still hovering in the background.
What problems is the product solving and how is that benefiting you?
It has proven to be a time-saver for so many reasons. We can use it to contact the STEMI team and see responses to the "page" rather than having them call in to indicate receipt of the page. We can send EKG images to the Invasive Cardiologist quickly using TigerConnect. We can contact the patient's hospitalist with critical results without poring over the EMR to find the hospitalist who is "on" at that time. We can see who is on call in any of the specialties in the hospital. This is used by all the teams (Stroke team, Infection prevention, code blue, etc) for easy access and alerting.
It also saves time when entering call teams. I can schedule our 4 man STEMI call team for 4 weeks in less than 10 minutes.
We can also "see" and connect with people at all of the other hospitals within our hospital system, if needed.
It also saves time when entering call teams. I can schedule our 4 man STEMI call team for 4 weeks in less than 10 minutes.
We can also "see" and connect with people at all of the other hospitals within our hospital system, if needed.
Using TigerConnect is so easy and user friendly so anyone could figure it out
What do you like best about the product?
Easy access and the fact that everyone can be on a secure network
What do you dislike about the product?
Nothing really. It's like texting which almost everyone knows how
What problems is the product solving and how is that benefiting you?
Insecure messaging and possible HIPPA. This benefits me in the fact that I am not violating any company policies where I could possibly loose my job
Excellent Healthcare Community Resource
What do you like best about the product?
TigerConnect is incredibly useful in disseminating wompany wide information alerts (weather, traffic, emergencies), as well as a great tool for intercommunication with employees, allowing for patient reports, referral information, and HIPAA information without fear of violating HIPAA violations.
What do you dislike about the product?
Honestly, there have been no negative aspects to the platform. It works effortlessly, allowing for even those with limited IT knowledge to utilize. Only thing is being able to remove or change some text groups can be confusing at first.
What problems is the product solving and how is that benefiting you?
TigerConnect solves our clnical collaboration problems of having to either physically be in person or on the phone with the employee you are reporting to. By secure messaging, and read/sent receipts, it is easily able to show case conferencing and collaboration of care, meeting all of our internal and external regulatory compliance.
Very efficient and user friendly chat system for healthcare groups
What do you like best about the product?
The ability to send priority messages and broadcasts to my staff.
What do you dislike about the product?
The loading delays with the phone application.
What problems is the product solving and how is that benefiting you?
Being able to collaborate and share information in real time to help our patients.
Easy Peasy!
What do you like best about the product?
It's very easy to use. Doesn't take a lot of effort
What do you dislike about the product?
Mostly related to having multiple platforms required by different institutions
What problems is the product solving and how is that benefiting you?
You don't need someone's phone number or email address to connect.
Great application
What do you like best about the product?
Great for physicians to collaborate among each other as it is easy to use.
What do you dislike about the product?
Not sure what to say to this question as I didn't find much to dislike.
What problems is the product solving and how is that benefiting you?
Communication and compliance.
Upset About Not Being Able to Take Off Licenses
What do you like best about the product?
I really like how easy it is to contact employees if needed. (Group messages) I also like how easy it is for patients to reply back to texts and sending out texts is very easy to do.
What do you dislike about the product?
My business had completely crashed and I was no longer operating my business. I asked if I could drop my licenses from 8 to 1 or 2 due to me having to let go all of my employees. I was told due to the management change, I could not adjust my licenses whatsoever. I think this is completely unfair due to me being told before, on the phone, that I can drop or add licenses whenever I needed to. I am now in significant debt and might have to file bankruptcy due to owing Tiger Connect for 8 licenses even though we never used it. I have expressed my concerns to Tiger Connect and was told there was nothing they could do. Because of this, I have told many business owners in my community that Tiger Connect is not a good choice. If you guys were able to assist me and understand that my business was no longer active, this review would be completely different. I hope you guys can do better in the future. Until then, you have caused extreme distress and have financially hurt a small business.
What problems is the product solving and how is that benefiting you?
Not solving the license problem. It was benefiting my business by being able to contact patients that was HIPAA compliant. Due to my business crashing, I wasn't able to use Tiger Connect as much as I wanted.
Easy to use & comforting HIPAA compliant
What do you like best about the product?
No worries about HIPAA violations for our patients & company protection.
What do you dislike about the product?
Not anything I can think of... Easy to add users & rarely have had any challenges I could not resolve (or were my error to begin with).
What problems is the product solving and how is that benefiting you?
Easy communication with entire team saves time & money.
Tiger Text is awesome!
What do you like best about the product?
I love that you can either use the app on the computer and that you can also download the app on your phone. It is nice to be able to connect with colleagues even when you are not by a computer by using the phone app. It is nice to be able to discuss patient confidential information.
What do you dislike about the product?
The one thing that I dislike about the platform is that messages disappear after a certain amount of time. I may need to reference back to the message later.
What problems is the product solving and how is that benefiting you?
The Tiger Text apps allows me as a nurse to discuss pertinent patient questions or concerns with the doctors or physician assistants in a
HIPAA compliant way. It allows me to be able to get to patient's questions sooner than waiting on a reply through Epic.
HIPAA compliant way. It allows me to be able to get to patient's questions sooner than waiting on a reply through Epic.
Excellent Tool for Clinical Communication
What do you like best about the product?
As the medical director for our addiction medicine services, I collaborate with multiple therapists and clinicians regarding cases in real time. Tiger text makes it possible to communicate rapidly and easily in a secure, HIPPA-compliant environment. The fact that it can be used on a cell phone is also critical as it makes it more convenient to remain connected.
What do you dislike about the product?
The only downside is that I have not figured out how to turn off the push notifications when I am on vacation. While I can designate myself as unavailable I continue to receive the push notification on my phone that a message is available.
What problems is the product solving and how is that benefiting you?
Collaborative, real-time clinical communication of cases among multiple therapists and staff involved in their care in an intensive substance use disorder outpatient treatment program.
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