Sold by: TigerConnect
Deployed on AWS
TigerConnect facilitates HIPAA-compliant text, voice, and video communication with anybody inside or outside of your facility and offers easy-to-use, healthcare-centric features that remove barriers to adoption and simplify clinical workflows.
4.5
Overview
TigerConnect Clinical Collaboration is healthcares most comprehensive communication and workflow solution helping organizations of all sizes deliver faster, higher quality care. TigerConnect facilitates HIPAA-compliant text, voice, and video communication with anybody inside or outside of your facility and offers easy-to-use, healthcare-centric features that remove barriers to adoption and simplify clinical workflows. TigerConnects unified product suite and extensive integration capabilities ensure clinicians have instant access to the information they need to efficiently coordinate and deliver the highest quality care possible.
Highlights
- Role based Communication Quickly find and contact the right on call or on duty staff member by searching for their assigned Role, no first or last name required.
- Team based Communication Instantly mobilize predefined Teams for code blues, STEMIs, and other critical response scenarios to shorten response times and improve patient outcomes.
- Patient Context Messaging Minimize communication errors by attaching patient identifiers from your EHR to conversations
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
TigerConnect Clinical Collaboration | TigerConnect Clinical Collaboration Platform | $0.001 |
Dimensions summary
This listing has one pricing dimension, billed per user through a contract. You pay based on the number of users you license for the Clinical Collaboration Platform. Pricing scales with your user count, so cost grows as you add clinicians and staff. There are no separate tiers or instance sizes to choose from. You agree to a contract term and set your quantity of users. This single option covers the secure, cloud-based messaging platform. Contact the vendor to confirm your user count and contract details.
Top-of-mind questions for buyers
A user is an individual account for a person who accesses the platform. This includes clinicians and non-clinical staff, plus outside providers and operational partners who work outside the EHR. Each licensed person counts as one user. Cloud-based management lets administrators add or remove users as staffing changes.
The license covers secure, cloud-based messaging with role-based communication and dynamic teams. You get patient context messaging, message escalations, and a prioritized inbox. It includes administrative controls, encryption, PIN locks, and integration through an open API to systems like EHRs, nurse call, and monitors.
Cost scales directly with your licensed user count. Each added user increases your total. Because the platform is cloud-based, administrators can add or remove users through the admin console using directory sync or file uploads. Contact the vendor to confirm how quantity changes affect your contract.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
TigerConnect provides standard and premium 24x7 support to ensure fast and reliable assistance via phone or email. TigerConnect Community provides access to training materials, best practices and other resources for admins and end-users.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Leonard P.
Essential Part of everything we do
Reviewed on Nov 22, 2024
Review provided by G2
What do you like best about the product?
I love the ease of use, the security of the platform being HIPAA compliant and I love the ability to collaborate instantly. The facility I work in has been using TigerConnect for several years now and it has become an essential part of what we do to the point that for all clinical staff, it is a start of the orientation and onboarding. It works across platforms seamlessly as well including Windows Desktop, Android devices, iOS devices and more. I have not once helped someone set up the program and the device not been compatible and the functionality wasn't as expected. We have had very few down times and when we do they are resoved really quickly.
What do you dislike about the product?
The only thing I dislike it that we haven't sprung for the upgrade to allow videoconferencing and patient comunication which would really help with family communication
What problems is the product solving and how is that benefiting you?
Coorindation of patient information across all disciplnes to cooridnate care and discharge planning.
Health, Wellness and Fitness
TigerConnect has made direct communication much easier
Reviewed on May 19, 2024
Review provided by G2
What do you like best about the product?
The TigerConnect platform has proven to be a reliable resource that allows two way communication with individuals and groups. We have changed our STEMI call process from pagers to using TigerConnect, due to its ease of use and ease of setting up scheduled roles. Our CMIO has been able to add roles to our STEMI call team as well as schedulers without much effort and the hospital has expanded the use tremendously since we started with this valuable tool. Recently, it has been tied to the hospitalist assignment indicator in Epic, so if someone wants to contact the patient's hospitalist, it can be done at the push of a button, rather than going through a process to look up the patient's currently assigned hospitalist.
What do you dislike about the product?
The only downside that I can think of is the fact that so many of our processes (including the various call teams within the hospital) have moved to this platform that if it goes offline for some reason, we would be severly handicapped, as there isn't an easy way to set up a back up. That hasn't been an issue thus far, but it is still hovering in the background.
What problems is the product solving and how is that benefiting you?
It has proven to be a time-saver for so many reasons. We can use it to contact the STEMI team and see responses to the "page" rather than having them call in to indicate receipt of the page. We can send EKG images to the Invasive Cardiologist quickly using TigerConnect. We can contact the patient's hospitalist with critical results without poring over the EMR to find the hospitalist who is "on" at that time. We can see who is on call in any of the specialties in the hospital. This is used by all the teams (Stroke team, Infection prevention, code blue, etc) for easy access and alerting.
It also saves time when entering call teams. I can schedule our 4 man STEMI call team for 4 weeks in less than 10 minutes.
We can also "see" and connect with people at all of the other hospitals within our hospital system, if needed.
It also saves time when entering call teams. I can schedule our 4 man STEMI call team for 4 weeks in less than 10 minutes.
We can also "see" and connect with people at all of the other hospitals within our hospital system, if needed.
Education Management
User Friendly + a Great Tool for the Team!
Reviewed on Sep 28, 2023
Review provided by G2
What do you like best about the product?
I love the app, super easy to use and find contacts! I love the ease of it - everything about it! As a busy coordinator this is an esy & quick way to communicate. I am able to download messages that need to be saved which is easy to do!
What do you dislike about the product?
I need to remember to download/save messages before the 10 day period of it deleting! Lose one messgae and you will never again forget!
What problems is the product solving and how is that benefiting you?
The ease of it has made my life easier! Managing multiple programs and dealing with numerous faculty, residents and students, this is an easy way to keep things organized!
Hospital & Health Care
Our experience has been great.
Reviewed on Sep 22, 2023
Review provided by G2
What do you like best about the product?
The security of the plateform and having everyone in one place.
What do you dislike about the product?
On the back end unable to change some user information i.e name change.
What problems is the product solving and how is that benefiting you?
The ablility to use full names during a text messages cuts downs on confuse who being talked about.
Hospital & Health Care
Using TigerConnect is so easy and user friendly so anyone could figure it out
Reviewed on Sep 09, 2023
Review provided by G2
What do you like best about the product?
Easy access and the fact that everyone can be on a secure network
What do you dislike about the product?
Nothing really. It's like texting which almost everyone knows how
What problems is the product solving and how is that benefiting you?
Insecure messaging and possible HIPPA. This benefits me in the fact that I am not violating any company policies where I could possibly loose my job