Braze, Inc.
BrazeReviews from AWS customer
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Educated staff who can help maximize your resources with your account.
What do you like best about the product?
Customer Success Team working with the team.
What do you dislike about the product?
I am still new to Braze and have nothing to dislike at this time.
What problems is the product solving and how is that benefiting you?
Marketing automation, personalization, emails and push. All of which is needed for our BAU.
New to Braze
What do you like best about the product?
I like how user friendly and automated Braze is.
What do you dislike about the product?
It takes awhile to implement with other softwares
What problems is the product solving and how is that benefiting you?
To eliminate manual uploads for campaigns.
Intuitive to start for a newbie, advance as you go
What do you like best about the product?
That it is easy and intuitive so it super simple to start CRM
What do you dislike about the product?
Analytics, that you cannot axclude whole canvases, that you cannot export step ids etc.
What problems is the product solving and how is that benefiting you?
Sending timely campaigns in many different channels without having to add additonal stacks.
Flexible automation platform
What do you like best about the product?
Braze is a flexible tool that allows us to create impactful customer journeys at scale and is a perfect mix of technical and functional.
What do you dislike about the product?
Analytics dashboards and reports are a bit too high level so we use 3rd parties to get the best analysis.
What problems is the product solving and how is that benefiting you?
Creating customer journeys, repurposing data, coding logic in the platform
Connecting the customer thru various touchpoints
What do you like best about the product?
Braze makes it easly to create customer journies leveraging various comms channels along the way.
What do you dislike about the product?
Doing a great majority of segmentation outside of Braze can prove to be a bit cumbersome but its ultimately up to the size of your business and where all your data is stored.
What problems is the product solving and how is that benefiting you?
Braze is our primary ESP therefore it helps create a seemless communication journey for our customers.
Braze Review!
What do you like best about the product?
Braze's combination of UI user friendliness and vast amount of vendor and partners makes life significantly easier for my day to day use.
What do you dislike about the product?
The are times when changes are not annonuced that causes challenges at times.
What problems is the product solving and how is that benefiting you?
Email marketing automation. This sames my team hours of dev work that is now used on continuing to grow our product.
Great marketing tool and rep support
What do you like best about the product?
Rep Support (Lillian + Matt) are great resources when figuring out a new process.
What do you dislike about the product?
Occasional bugs in canvas, however braze does a great job of letting us know of updates
What problems is the product solving and how is that benefiting you?
segmentation + personalization
Very Informative. Learning lots of new information on how to utilize Braze.
What do you like best about the product?
I like how easy it is to use and how easy it is to teach others on my team on how to use it.
What do you dislike about the product?
Not really any complaints, there are a few hicups here and there but tipically we can resolve with support.
What problems is the product solving and how is that benefiting you?
Allows us to communicate with customers / players.
Braze Review
What do you like best about the product?
Ease of navigation
Customer support is great
Customer support is great
What do you dislike about the product?
Most things are great, I wish I had more time for case studies
What problems is the product solving and how is that benefiting you?
Personalization is key
Amazing Capabilities
What do you like best about the product?
Braze enabled real-time send capability for our company and it has been a game changer. The interface is intuitive and we have so much more ability to personalize and connect right into our data, than ever before.
What do you dislike about the product?
At the moment, Braze has been simple to adopt so nothing to dislike.
What problems is the product solving and how is that benefiting you?
Helping us understand and personalize content for smaller customer segments to get closer to 1:1 marketing.
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