Braze, Inc.
BrazeReviews from AWS customer
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EMPOWERING ENGAGEMENTS WITH BRAZE..!!
What do you like best about the product?
I like how Braze has elevated our customers engagement and increased our productivity.
With it we can easily monitor our email marketing data.
Has an easy to use interface.
It eases to create and run marketing campaigns across multiple channels.
With it we can easily monitor our email marketing data.
Has an easy to use interface.
It eases to create and run marketing campaigns across multiple channels.
What do you dislike about the product?
My overall experience with Braze has been exceptional positive..no dislike!
What problems is the product solving and how is that benefiting you?
It has really improved our engagement with our customers.
Why Braze is a powerful customer Engagement platform…!!
What do you like best about the product?
The best part of Braze is that it's the best customer engagement platform through many channels.
Also i like how it delivers intelligent and easy to set up communications from the product and marketing teams.
It's services and customer support are true partners for our business since they are very responsive!
Also i like how it delivers intelligent and easy to set up communications from the product and marketing teams.
It's services and customer support are true partners for our business since they are very responsive!
What do you dislike about the product?
It is extremely intuitive ..nothing that i dislike towards it!
What problems is the product solving and how is that benefiting you?
It has helped us to improve on our overall engagement!
I've used Braze since 2016, overall my experience has been great.
What do you like best about the product?
I like the features, like how easy it is to use the Drag and Drop email tool that requires no coding.
What do you dislike about the product?
In certain setup for canvas, we had messaging not go live and received no errors/warning before launch the messaging which made us assume the setup was correct.
What problems is the product solving and how is that benefiting you?
Braze is creating or implementing new features that will help us better execute our campaigns, such as intelligent channel and other AI tools.
Still the best marketing automation tool
What do you like best about the product?
I like the builder features which I use to build the campaign from scratch faster without any technical knowledge.
They also offer free WABA integrations making it easy for us to run campaigns through Whatsapp channel
They also offer free WABA integrations making it easy for us to run campaigns through Whatsapp channel
What do you dislike about the product?
You need to have a wider experience with CRM tools if not, it might be difficult to understand this tool in the beginning.
Pricing of the software is high
Pricing of the software is high
What problems is the product solving and how is that benefiting you?
Our campaigns reach a wider audience because of the brave software which has helped us attain more sales. I have observed an increase in our sales ever since we implemented Brave by 30%
Braze is simple to configure
What do you like best about the product?
Setting up a marketing campaign is easy and does not require any knowledge, the process is just straightforward.
Customer care team cares about inquiries and they respond to every questions
Customer care team cares about inquiries and they respond to every questions
What do you dislike about the product?
When the campaign is finished and launched, you cannot edit it or undo the action, I would like to see the ability to edit the campaigns even when they are launched but when not sent to our clients
What problems is the product solving and how is that benefiting you?
The software is not only creating more sales but also helping us engage with our clients from different regions of the world through our social campaigns hence putting our brand close to their hearts. It has helped us to develop our brand and have a wider audience
Braze is User Friendly and a powerful tool!
What do you like best about the product?
Its very user-friendly unlike other tools which are more clumsy and complex offering similar or lesser capabilities like braze
What do you dislike about the product?
The support team sometimes has had unusual lead time to solve a query, and email being the only channel for solving support issues sometimes becomes the barrier to solving complex problems. Also, Braze requires a full-time developer to unlock a lot of functionalities.
What problems is the product solving and how is that benefiting you?
Solving reach out to users via multiple channels under a single roof without making it too complex.
Has accelerated our digital marketing goals
What do you like best about the product?
Brave has helped us understand how to connect with our customers from different regions of the world. I like the WhatsApp integration which comes at no cost and helps us reach thousands of clients every day through Whatsapp and emails
What do you dislike about the product?
The software is too slow to load especially when the internet connection is too poor, it can be hard to load a report and marketing analytics, Customer care team team delays to respond to questions and the tool comes with limited integrations
What problems is the product solving and how is that benefiting you?
We are using Braze software to send personalized marketing campaigns to our clients through push notifications, emails and Whatsapp campaigns. The software has helped us reach more people and more clients which have increased our sales lately
One of the best marketing automation tool
What do you like best about the product?
I like the customer care team of Braze, they respond to questions instantly giving us the best experience with the tool, as well the tool support Whatsapp integration at no additional cost hence making it easy for us to run our marketing campaigns through Whatsapp channel
What do you dislike about the product?
They should consider adding the pricing page on their website as this quickens decision-making as well, the software has limited templates for campaigns
What problems is the product solving and how is that benefiting you?
I use the software to engage with our community through promotional campaigns, the software is helping us collect more leads that we turn into business prospects and sales. It has helped our business to develop and grow faster due to increased sales
Braze makes our brand reach more audience
What do you like best about the product?
The software is easy to set up and does not require any technical knowledge to use the solution, I like the automation rules and schedules which I use to schedule our mobile push campaigns to be sent to our audience at a time they are more likely to interact with our brand
What do you dislike about the product?
You need to have the budget to use the tool as it is expensive, and does not have a pricing page on its website making it hard to determine the cost initially
What problems is the product solving and how is that benefiting you?
I am using the solution to send personalised marketing campaigns through mobile notification and push notification to our subscribers and is helping us to interact with clients, inform them about product updates and promotions
Customer-focused marketing
What do you like best about the product?
Very friendly and easy to use platform. The real-time event option is simply incredible, it brings us much closer to our customers. The implementation was very easy, considering that it is not necessary to have advanced knowledge. It is a tool that is constantly evolving, with frequent updates and new features. Support proved effective the few times it was called
What do you dislike about the product?
Something that can be improved is the fact that there are not many possibilities for editing campaigns after they have been launched, it ends up being a little frustrating in a way.
What problems is the product solving and how is that benefiting you?
Blaze has helped us a lot with marketing campaigns, since the moment we signed with the company, we have had good results and we are constantly evolving.
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