Braze, Inc.
BrazeReviews from AWS customer
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Can be a transformational tool for your product
What do you like best about the product?
The ability to combine multiple channels (SMS, Email, Push Notifications, Email) that are all geared at a single goal. This saves so much time as compared to setting things up in Twilio, SendGrid, etc.
What do you dislike about the product?
The UI is a little clunky and can be intimidating for users who don't use Braze day-to-day. Also, without setting up one of the "currents" that sends data out of Braze - the reporting can be limited. Also, the survey functionality is limited.
What problems is the product solving and how is that benefiting you?
The main problem that Braze solves for us is that it saves us from having to coordinate campaigns across multiple tools that specialize and each go after one channel.
Exceptional experience.
What do you like best about the product?
I've been learning Braze. It's been so much easier to play with. I like that it collects and shows data from its consumers. You can personally connect with your consumers by sending personalized emails or push notifications.
What do you dislike about the product?
Braze is complicated; it needs to be studied. The data and stats shown need to be interpreted. If only there weren't so much data to analyze.
What problems is the product solving and how is that benefiting you?
To interact with consumers. To know how often the consumer uses their product. How active customers are with campaigns created by retailers. Braze benefits the consumer because you can interact with them and make them more dynamic using the product by giving them freebies and complements.
A powerful tool if the limitations don't hold you back from creating successful marketing programs
What do you like best about the product?
Online training is comprehensive and interesting to keep learner engaged. Haven't run into any bugs. Customer Sucess is helpful
What do you dislike about the product?
If you're integrating Braze into your tech stack, can run into limitations or bumps depending on how complex the integration becomes
What problems is the product solving and how is that benefiting you?
All in one platform for email, push, sms messaging and automations
2 years of continuous growth.
What do you like best about the product?
I've used braze for 2+ years; they're constantly innovating and creating new features that help us out in very specific ways.
They hear our concerns and create easy solutions.
Reply fast about all our concerns.
Easy to use.
A lot of case studies to learn from.
They all are experts who understand our industry, so it's easy to brainstorm, solve problems and create new initiatives.
They hear our concerns and create easy solutions.
Reply fast about all our concerns.
Easy to use.
A lot of case studies to learn from.
They all are experts who understand our industry, so it's easy to brainstorm, solve problems and create new initiatives.
What do you dislike about the product?
That campaigns/Canvases don't save while we work on them; sometimes, we lose our work.
What problems is the product solving and how is that benefiting you?
Email submission template.
Easy surveys / Simple surveys.
Email drag and drop.
They all save time and effort and don't need outsourcing.
Easy surveys / Simple surveys.
Email drag and drop.
They all save time and effort and don't need outsourcing.
Because of the intuitive interface and easy useless
What do you like best about the product?
The thing that are the most helpful in Braze is your easy management of different channels.
What do you dislike about the product?
The downside of the Braze use is the locations of the buttons in the top.
What problems is the product solving and how is that benefiting you?
The problems that Braze is solving and benefiting me is the management of many different channels.
First class support!
What do you like best about the product?
The level of support we receive from our CSM Cisco Savill - he has been instrumental in getting the team up and running on the platform, helping brainstorm innovative journeys for new campaign ideas and assisting with support questions!
What do you dislike about the product?
I would say the use of data points when uploading personalisation points to the platform - it can sometimes be limited to what we can achieve in terms of complex personalised journeys.
What problems is the product solving and how is that benefiting you?
It's helping us solve our cross-channel strategy issues we had previously and it's also helping us automate our campaigns which is a massive improvement for the team
There are endless opportunities in Braze!
What do you like best about the product?
Braze has incredible support and is helpful with troubleshooting and problem-solving. The platform allows marketers to bring about any campaign to life - great innovation, integrations and possibilities.
What do you dislike about the product?
There is a learning curve to using the platform. However, the Braze support team helps guide you in the right direction. Additionally, you are limited to 50 campaigns to compare against.
What problems is the product solving and how is that benefiting you?
Braze contributes to personalization, guest retention and acquisition in our mobile app. The platform has allowed us to launch targeted and partner campaigns to drive check average, returning purchasers and brand love.
Braze is a CRM tool which helps you to operate campaigns so easily and analyze campaign data
What do you like best about the product?
It has a very easy and intuitive UI and realtime synchronizing data system.
What do you dislike about the product?
The reporting system has quite limited features yet, I still can get what I need.
What problems is the product solving and how is that benefiting you?
It helps CRM manager to operate various CRM campaigns even when the manager has limited resources (designs, developing and so on).
Powerful, customizable cross-channel communication platform
What do you like best about the product?
Braze has done its best job to make building automated flows easy and approachable.
What do you dislike about the product?
The setup process is lengthy and complicated. No native integration with Salesforce.
What problems is the product solving and how is that benefiting you?
Braze makes it easy to manage all your communication channels in one place.
Next generation CRM tool
What do you like best about the product?
Push notification Features, Tech and customer support
What do you dislike about the product?
Lack of analytics dashboard to track the custom KPIs
What problems is the product solving and how is that benefiting you?
Liquid code with more personalization
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