G2 Launchpad
G2Reviews from AWS customer
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Great service, lots of tools, awesome client care.
What do you like best about the product?
It's great that the marketing solutions offer so many different ways to showcase your success - badges, widgets, so many ways, all covered by the badge of trust of the G2 brand.
What do you dislike about the product?
I think it's a shame that the premium membership price is quite steep for smaller companies that could also greatly benefit from the marketing tools. Even we had to give it a second and third thought before proceeding.
What problems is the product solving and how is that benefiting you?
It's great that the marketing solutions help users put their product in perspective compared to the competition. It's a great help to see where you stand and know exactly what you need to do in order to improve your ranking - also with the kind help of the G2 team.
Great advice and communication that delivers results
What do you like best about the product?
Lucy and Ben are very efficient. They always provide us with accurate and up-to-date intel that helps us ensure we are on the right track for our own G2 reviews.
What do you dislike about the product?
Some of the review criteria can be a bit confusing in how it's displayed in the grid standings and results.
What problems is the product solving and how is that benefiting you?
It allows customers from each solution to be able to leave open and honest reviews, giving us the power to know what we are doing well and where we need to improve. It also helps with our market visibility and presence.
The one and the only review site!
What do you like best about the product?
Our customer success managers Henry and Mark are constantly helping us get the most out of the platform and improving our profile. It's a very trusted source and helps us buildning creditability in our community. We also find the buyer intent data very useful as well as the integrations with LinkedIn and HubSpot.
What do you dislike about the product?
That there are no specific badges for each category eg. if you are a leader in multiple categories you still just get one badge. Nothing else that I can think about :)
What problems is the product solving and how is that benefiting you?
G2 has helped us to become a bigger player in our industry and empowers our future customers to feel more confident in their buying process. We can also see a direct impact on website visitors and demo requests.
Great Customer Success Team
What do you like best about the product?
The customer success team have helped my company, Kluster.com , to maximise the value from G2 Marketing Solutions. Edan and Clare have been attentive and helped me with everything from the basics of how to navigate the platform to tips on encouraging our customers to leave reviews. The platform itself is intuitive and easy to use and has all of the resources that we need right there.
What do you dislike about the product?
One thing that I would like to see is a breakdown of how G2 scores and ranks the solutions on the platform. I understand, however, that this might lead to some people exploiting the system and so it not a huge deal.
What problems is the product solving and how is that benefiting you?
It is helping my company, Kluster.com, to get more reviews from happy customers that are seeing the value of our product. Ultimately, this is helping us rank up on G2 itself which comes with an array of benefits, such as the quarterly badges which we display on our website & marketing material.
I definitely recommend G2
What do you like best about the product?
- It's a very intuitive and easy-to-use tool.
- The team Edan and Matthieu are always very reactive and helpful.
- The signals we get from G2 are very insightful.
- The team Edan and Matthieu are always very reactive and helpful.
- The signals we get from G2 are very insightful.
What do you dislike about the product?
I'm quiet happy with the tool. What is missing is that we don't have the buying stage of the companies in the detailed CSV.
What problems is the product solving and how is that benefiting you?
G2 Marketing Solutions is giving our company more visibility and insightful information for our sales team.
Great marketing solution to engage with customers and help prospects on their research journey
What do you like best about the product?
With G2, you get access to a leader grid and reviews that can be integrated across all marketing content from the website to paid social etc. It's an excellent platform to help increase credibility with prospects, increase engagement and build relationships with current clients. The customer support team is fantastic. Lucy and Pramila are always there to help support, brainstorm and develop ideas. In addition, they bring a positive vibe to every meeting, and their response time is prompt.
What do you dislike about the product?
Not a dislike - it would be beneficial to have more visual versions of the G2 content for our marketing
What problems is the product solving and how is that benefiting you?
Linking the voice of the customer with the prospects. It helps us increase our credibility, give a better understanding of what we are about and build stronger relationships
Excellent platform and great support
What do you like best about the product?
Running reviews campaigns is easy, and the account management team is always on top of it and willing to go the extra mile to help us achieve our goals.
What do you dislike about the product?
The pricing is a bit steep, especially for the intent data. While the data is excellent, there isn't the full functionality in the platform or integrations to make it easy to make the most of it.
What problems is the product solving and how is that benefiting you?
G2 helps us gather social proof from actual customers when case studies are hard to get. The Intent data also helps with our sales prospecting, making sure we're targeting companies that are actually looking to buy.
Fantastic Customer Success Support ✨
What do you like best about the product?
Since purchasing the paid membership to G2 and pushing the launch campaign live, the success was staggering and beyond our expectations. The best part is the Customer Success because you are in partnership with an expert and they are always on hand to support/recommend. Every question I've had answered and they share recaps, updates - the communication is second to none. They are also a great bunch of people.
What do you dislike about the product?
I find the G2 backend a little overwhelming and difficult to navigate; it would be good if this could be simplified. I also initially found our discovery call a little underwhelming as the Salesperson wasn't overly engaging, but I think this was a one-off. Planning the campaign(s) and exploring the tool takes time, so you will need to set aside sufficient time.
What problems is the product solving and how is that benefiting you?
G2 has delighted us in bringing our user stories to life ✨ The insights have been super valuable for all our teams, especially Product for validating our roadmap.
Great Platform and Even Better Support
What do you like best about the product?
G2 has helped put our company in the "shop window" and provided a place where our customers can shout about how good our product is! The support when running a campaign was first class, with our account manager going the extra mile
What do you dislike about the product?
The only thing I would highlight is there were a few issues with incentives being reimbursed to customers on our campain first time round, although this was a small number and was resolved by the team at G2
What problems is the product solving and how is that benefiting you?
G2 has helped provide a home where our customers can tell the world how great our product is, and also allows us to benchmark this feedback against other companies within our industry
High quality review site: helps leverage social proof for sales and marketing
What do you like best about the product?
G2 maintains high quality of both categorizationa and reviews, which helps leveraging it for marketing efforts to drive impact.
The customer service is the best I've ever worked with, helping us make the most out of G2 services.
The customer service is the best I've ever worked with, helping us make the most out of G2 services.
What do you dislike about the product?
The pricing is not aleays clear, with additional cost for certain features.
What problems is the product solving and how is that benefiting you?
As a yound company we are working hard on making a name for ourselves, peer review is the ultimate way to help us get new customers through different channels (sales and marketing), gathering reviews through G2 is crucial for us to demonstrate to potential customers why they should be working with us.
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