G2 Launchpad
G2Reviews from AWS customer
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Helpful service & meaningful content
What do you like best about the product?
Their customer service is excellent. No question goes unanswered for long. They always provide a prompt and thorough response.
What do you dislike about the product?
Some of the predefined page set ups. For example, the word "software" is at the end of our product name. The product is a software but the sentence sounds odd with software at the end.
What problems is the product solving and how is that benefiting you?
Better engagement with our end users. G2 Crowd is a great outlet for customers and partners to provide unbiased feedback that we can use to improve our technology. It also helps us potential customers make more informed decisions about their technology investments.
Recommendations to others considering the product:
Take advantage of learning what content from G2 Crowd can be leveraged elsewhere and how to best use it early on. We are still in the process of doing this but the G2 Crowd team has been very helpful in educating us on this.
Good Review Platform
What do you like best about the product?
G2 Crowd is a great review platform that allow prospects to educate themselves about software by reading the experience of other users. We include review snippets on our Customers Success Stories website page and email campaigns.
What do you dislike about the product?
Not much really, the account managers are very helpful and open to feedback. It can be a bit pricey for small business, but not above market rate.
What problems is the product solving and how is that benefiting you?
Educate prospects on how the product was received by others, and what improvement users have noticed over time.
Solid results from G2 Crowd
What do you like best about the product?
G2 offers a powerful medium for our software users to share their experience with the world. We're able to differentiate ourselves and provide references to potential new customers prior to ever engaging with them.
What do you dislike about the product?
There is nothing about the solution that we do not like
What problems is the product solving and how is that benefiting you?
We are able to attract new customers who are looking for the best HCM software because our current customers have validated their success stories. G2 Crowd is our "references" for potential new customers.
President & Founder of Oceanos
What do you like best about the product?
It provides our prospects and current clients a destination spot to to learn about Oceanos directly from our customers.
What do you dislike about the product?
I have no dislikes with G2 at this time.
What problems is the product solving and how is that benefiting you?
It enables us to build brand equity and more effectively compete against larger companies. If you're an established company with a loyal customer base, you're ideally positioned to optimize your G2 Crowd investment.
Adequate at best
What do you like best about the product?
The reviews feature has helped us out in gaining credibility and increasing brand awareness.
What do you dislike about the product?
The lead feature has been of absolutely no use to us.
What problems is the product solving and how is that benefiting you?
More awareness from those looking for event solution. Just not always the right people.
Recommendations to others considering the product:
It depends on if you have enough competitors that are signed up on G2 Crowd. If not, It's basically a glorified review tool for branding and awareness.
G2 Crowd is a Great Resource for Customer Testimonials
What do you like best about the product?
G2 Crowd provides an easy-to-use service that allows our customers to quickly create testimonials and describe their use. It's a great resource for prospective customers researching emergency notification software. We often use it in our email marketing to prospective customers.
What do you dislike about the product?
Since we don't use the portal on a regular basis, it can be challenging at times to know where everything is at and how to make changes. It would be great if as an admin I could select a series of reviews that I'd like to highlight and make them available on our website. It would be great to see a G2 Crowd brand-free RSS feed that would allow us to publish testimonials to our website.
What problems is the product solving and how is that benefiting you?
G2 Crowd is the service that we use for capturing our customer testimonials. Since it's a 3rd party service,
it's a place that our customers can use to provide their honest opinions. It's independent of our website, so prospective customers can get objective reviews and hear directly from a wide spectrum of people that are already using our software. It's a great complement to content on our website - https://www.singlewire.com.
it's a place that our customers can use to provide their honest opinions. It's independent of our website, so prospective customers can get objective reviews and hear directly from a wide spectrum of people that are already using our software. It's a great complement to content on our website - https://www.singlewire.com.
Recommendations to others considering the product:
This service is easy to set-up and use. We've had a lot of success in having our customers use it to submit reviews.
Good Quality leads
What do you like best about the product?
From an ender user's perfective g2 crowd provides unbiased and "real world" facts for those in the process of selecting a Saas product . From a Vendor Perspective, the quality and consistency of leads we have received is very much above average .
What do you dislike about the product?
the lead scoring for the reports is heavily influenced by volume rather than quality .
What problems is the product solving and how is that benefiting you?
Brand Exposure, Brand Awareness and Lead generation
A good platform review platform
What do you like best about the product?
The platform is very user friendly and the customer service are fast and responding back to question
What do you dislike about the product?
We can't use our own form, which is not a deal breaker.
What problems is the product solving and how is that benefiting you?
Working with our rep, we were able to get a good amount of reviews that helped us gain more visibility for our brand.
Recommendations to others considering the product:
It's a good platform with good service people that help you every step of the way.
Great service and fast response!
What do you like best about the product?
I love being able to contact Kara from G2 Crowd at any time about anything! She helps me fill out the profile and give me suggestions on how to take full advantage of it!
What do you dislike about the product?
logging in is easy, but I wish it would send me straight to my company profile instead of having to search for it.
What problems is the product solving and how is that benefiting you?
We are a start up in a very competitive industry but G2 Crowd helps us stand out and connect with people who are looking for our services.
Simple Platform, Great Service
What do you like best about the product?
Team is very personable and easy to talk to. The platform is simple enough to use in the back-end, everything is labeled clearly and I don't feel like I am lost looking for what I need.
What do you dislike about the product?
I have a variety of products that I am using and I wish all three could be on the same page. It's kind of annoying to send customers different pages to write reviews on if they use more than one of our products.
What problems is the product solving and how is that benefiting you?
We are taking full advantage of our customer advocacy with this platform. We find that prospects trust their peers more than the vendors themselves and G2 Crowd is the perfect place for prospects to find the reviews they need straight from the customer.
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