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    Rossigmar O.

Nexmo is a very good sms platform

  • December 12, 2017
  • Review provided by G2

What do you like best about the product?
Nexmo is a very good sms platform that we use to send sms to our customers.
We like the ease of deployment. Anybody can connect to Nexmo because is pretty easy and you can find a lot of help in the website.
The time of response is really good. You don't have to wait a lot of time to ensure the sms delivery, it responds in seconds.
You can connect any kind of technology with this solution because of the portability of Nexmo.
What do you dislike about the product?
I really don't have any issue to complain about. The prices are not the same for every country but we know that is because of market in every region.
Something that can be improved is the report of the sent sms. It's actually a little confuse and can be more detailed.
What problems is the product solving and how is that benefiting you?
we can communicate with potential customer in batch easily. In our ecommerce we need to send some information to our actual clients and we can do that now with the support of Nexmo.
We have the certainty that the message arrives in real time.
Recommendations to others considering the product:
Nexmo is the best platform in the industry for sure. We don't use all the features that the api provides but we are really satisfied with the ones we use.
We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.
When we have to build a new web site we are going to support the solution with nexmo.


    Guillermo V.

Quick setup and excellent support

  • December 07, 2017
  • Review provided by G2

What do you like best about the product?
Sandbox is very cool, easy to use and dynamic. Very reliable and low latency.

Time of response is really good overall. The SMS delivery responds within seconds.

There are a lot of real time statistics that can help you analyze information on a managing level.

The phone verification check is really cool to validate if a sign up on the website is genuine.
What do you dislike about the product?
Sometimes the customer service is not what you would expect for the price you are paying, but it's been getting better over time. As with every platform, it has a lot of ways to get better, and just to name a few the metrics from sent SMS's could be highly improvable.
What problems is the product solving and how is that benefiting you?
Mostly for app activation and communication with customers in real time. A single API that can send worldwide SMS it's a must have. As said, the support team has been getting better over time, which have helped us every time we have an issue. Getting connected with our customers through our B2C is really easy with Nexmo!
Recommendations to others considering the product:
Great product! We are really happy with all the features that we used! After investigating several options that were in the market, Nexmo was the one that comply with everything that we need at a fair price! We are sure that we made the right choice, and surely in the future we may be using some of the features that we are still not using!


    Research

It is a good service and tools

  • November 29, 2017
  • Review provided by G2

What do you like best about the product?
It is easy to implant , low cost and high quality. I think that you could use it for many purposes because it really flexible.
What do you dislike about the product?
Nothing it is really easy to use also the protocol and the registration process
What problems is the product solving and how is that benefiting you?
the problem solve is a easy way to integrate SMS service. I have used in different application websirt.
Recommendations to others considering the product:
Also chep


    Miguel G.

The API is great. Easy and fast to integrated

  • November 21, 2017
  • Review provided by G2

What do you like best about the product?
API
Easy
Fast
Documentation fot integration is very complete and simple.
What do you dislike about the product?
Support
Payment
Nos all the sms are delivered. Could be the international ecosystem.
What problems is the product solving and how is that benefiting you?
Web Registration
Recommendations to others considering the product:
Not all de sms are delivered.


    Mark K.

Fast and easy-to-implement solutions

  • November 21, 2017
  • Review provided by G2

What do you like best about the product?
Our developers are really much enjoying to implement your service. It is also easy to top-up and manage my account. We are really satisfied with the customer service as well, whenever we had questions, you answered extremely fast.
What do you dislike about the product?
The dashboard. Sometimes it is unclear, and slow. I think you should consider implementing some graphs, and maybe filtering options.
What problems is the product solving and how is that benefiting you?
Lots of my customers are using Nexmo to make sure their consumers are showing up in time for their reservation. And Nexmo already helped to increase this by around 60%.


    Telecommunications

Good support, Not the best delivery rates

  • November 20, 2017
  • Review provided by G2

What do you like best about the product?
Support-team SLA and attitude, and Web Selfcare portal which is awesome, and Britt Barak <3
What do you dislike about the product?
Low and Unclear delivery receipts (some are network, some are to device - depending on network, without good documentation on which is which), No campaign management features.
What problems is the product solving and how is that benefiting you?
Sending SMSs around the world, One-Time passwords and apps invites.
Recommendations to others considering the product:
Take advantage of multiple keys (both for the throttling limits and better administration). Use callbacks from day 0. RTFM regarding sending A2P SMSs in USA and Canada.


    Education Management

Nexmo review

  • November 16, 2017
  • Review provided by G2

What do you like best about the product?
Easy to use platform. Works fast. Great experience with the support.
What do you dislike about the product?
I would recommend to build a better and easy GUI.
What problems is the product solving and how is that benefiting you?
Easy text communication to my customers
Recommendations to others considering the product:
Recommended. Lots of options to setup.


    Information Technology and Services

Great range of APIs/DID and Great support

  • November 16, 2017
  • Review provided by G2

What do you like best about the product?
Support is great, most countries supported. Can use API's or Trunks, SMS, FAX, and Voice.
What do you dislike about the product?
Price, the prices are low, but it is hard to estimate for me and include inbound and outbound for voip service.
What problems is the product solving and how is that benefiting you?
Nice API's for communicating with customers via SMS or Voice.
Recommendations to others considering the product:
Very good and stable enviroment


    Kenneth Mark C.

Nexmo provides high quality of service and excellent support.

  • November 16, 2017
  • Review provided by G2

What do you like best about the product?
The quality of service is Nexmo's is what makes Nexmo great. I have been impressed with the delivery rate to international mobile carriers which has left our customers very satisfied. The support has been excellent. the support team is very responsive and knowledgeable. Nexmo support can find a resolution for an issue rather quickly. Nexmo also provides a great amount of documentation which is very useful.The statistics are a great feature. You can get real time statistics with Nexmo. That's something many SMS provider do not have.
What do you dislike about the product?
The rates are higher than I would for an SMS provider. But Nexmo can assist their customers in special cases. When starting the service you can only prepay which makes things a bit clumsy. We had an issue with the payment processor not accepting credit card payments after while.
What problems is the product solving and how is that benefiting you?
We have a customer requiring 2FA for a special application. Nexmo's service provide the ability for us to provide the service an meet out customer's expectations. Nexmo's service works well.
Recommendations to others considering the product:
Excellent service if you seeking a high quality SMS provider.


    Public Policy

Low prices, good quality

  • November 16, 2017
  • Review provided by G2

What do you like best about the product?
Simple API, price in seconds, calling speed
What problems is the product solving and how is that benefiting you?
Contact poor people in Brazil