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391 reviews
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    Hospital & Health Care

Great API

  • May 29, 2019
  • Review provided by G2

What do you like best about the product?
The API is really easy to use. I mostly use it for SMS.
What do you dislike about the product?
SMS logs should be directly available on the website. Right now, I need to export SMS to visualize the history.
What problems is the product solving and how is that benefiting you?
We send notifications to our clients. They are mostly reminders for bookings. It helps us engage more with them.


    Matthew B.

Great product!

  • May 29, 2019
  • Review provided by G2

What do you like best about the product?
The ease and use of Nexmo is amazing, and I find the day to day use really easy
What do you dislike about the product?
The top up minimum amount could be lower, so that I can do small chunks instead of one big payment
What problems is the product solving and how is that benefiting you?
mass messaging is perfect for my needs


    Computer Software

Experience from implementing the nexmo api

  • May 29, 2019
  • Review provided by G2

What do you like best about the product?
I appreciate the vast offer of different voices and different languages, as well as the vast offer of different endpoints and features. When having problems with the implementation and therefore contacting nexmo support I got responses quite fast and I it seemed like the support really wanted to help.
What do you dislike about the product?
The documentation is not thorough enough, the endpoint docs should contain more details and there should be more examples and exact descriptions added as well as more explanation would make the implementation faster and easier. There was one nasty bug in the api that slowed thing down or maybe a super strange feature/documentation error.
What problems is the product solving and how is that benefiting you?
Sms and voice call confirmations are required for the platform and thus there is a need for a stable, cheap and available provider.
Recommendations to others considering the product:
Be careful with the api documentation and don't make wrong assumptions.


    Helge V.

Works well - no downtime

  • May 29, 2019
  • Review provided by G2

What do you like best about the product?
We depend on the SMS service running all the time 24/7. Which it does
What do you dislike about the product?
There has not been any problems with the SMS service at all
What problems is the product solving and how is that benefiting you?
SMS alarm service monitoring production system


    Computer Software

SuperHero :)

  • May 29, 2019
  • Review provided by G2

What do you like best about the product?
Nexmo is the only platform where you get socket endpoint for voice programming. their services and support were too quick and noticeable. with reach documentation for each service.
What do you dislike about the product?
As nexmo provides exactly what we are looking for we do not have anything to dislike yet.
What problems is the product solving and how is that benefiting you?
We want to manage voice call from desktop with own transcription process and we succeed with next voice programming.


    Tom N.

5+ years and never an issue

  • May 29, 2019
  • Review provided by G2

What do you like best about the product?
The ease and simplicity of integration. We use Nexmo serverside and bridge in from various custom software builds. It takes literally minutes to bridge your code to Nexmo for SMS for reliable applications.
What do you dislike about the product?
Reporting could still be better. It's difficult to manage multiple client accounts without creating new accounts for each one of them.
What problems is the product solving and how is that benefiting you?
Nexmo has made it simple to interact with SMS to create 2 step authentications, interactive AI text agents, members text clubs, and more in minutes. The time saved alone has been worth it. We have a project we just started to design which will be the first to use voice services. I am looking forward to using nexmo for this as well.


    Goutham K.

Value for money service

  • May 29, 2019
  • Review provided by G2

What do you like best about the product?
Rates were pretty cheap compared to other providers we've tried. Also, user-friendly dashboards and customizable APIs are really helpful. Response time for messages was good.
What do you dislike about the product?
Did not supports two-factor authentication message support. This was the sole reason I signed up for nexmo and it was the only service I was denied. Misfortunate maybe.
What problems is the product solving and how is that benefiting you?
We signed up nexmo for receiving two-factor authentication messages from online merchants. We couldn't make any benefits since the service we're looking for is not provided.
Recommendations to others considering the product:
Value for money. And I've done all kinds of research in this field.


    Publishing

Awesome service

  • May 29, 2019
  • Review provided by G2

What do you like best about the product?
Nice text feature with cheapest rate. Customer support is very fast and they solve the problem very quickly.
What do you dislike about the product?
It should support custom params so we can send the text using custom params.
What problems is the product solving and how is that benefiting you?
Text feature.


    C A V.

Nexmo for SMS communication with parents

  • May 29, 2019
  • Review provided by G2

What do you like best about the product?
Easier to use APIs with Shortnames. Transaction logs to track the success rate and failure rates. Data export available for all the delivered messages and transaction logs. Intuitive interface and comprehensive documentation in multiple languages. Comprehensive code samples are available in multiple languages.
What do you dislike about the product?
Some dashboards and reports could be improved. Additional dashboards should be included for additional information like distribution of message by telco vendors, invalid numbers, etc.
What problems is the product solving and how is that benefiting you?
It has made the work of implementing SMS notifications within our applications easier. Also, the trial of new ways of communication with customers is possible within a very low cost of implementation.
Recommendations to others considering the product:
Take a look for technical demo and testing. You should be able to get it up and test it within a couple of hours.


    Mohamed A.

Probably the best for sending SMS at scale

  • May 28, 2019
  • Review provided by G2

What do you like best about the product?
The API is so simple that you could easily get started with just a few lines of code.
What do you dislike about the product?
Sometimes the support can be a bit messy with multiple threads attached from other users.
What problems is the product solving and how is that benefiting you?
Mostly using Nexmo for sending SMS at scale and 2FA.
Recommendations to others considering the product:
Probably the easiest and most reliable SMS API out there