Smartsheet
SmartsheetExternal reviews
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Smartsheet tracks all of our project information in one place!
What do you like best about the product?
Smartsheet has been great for organizing all of our client's and all details of each project as it moves through the production process. Smartsheet allows us to navigate through different sheets and link information across different departments where it is relevant.
What do you dislike about the product?
Smartsheet took a little bit of getting used to and in some situations there is redundant data entry across different sheets. In some situations we do not want to link sheets with each other so there is a little bit of recreation.
What problems is the product solving and how is that benefiting you?
Smartsheet works great for me and my company because it allows multiple users to view the same information at the same time. We can lock information that is only pertinent to be viewed by certain users and information can only be altered by specific users. Smartsheet also allows updates to be made and viewed by other users in real time. This is essential for communication across multiple departments. This is also a great product for companies that have remote employees as well.
Easy to use, but robust project management application
What do you like best about the product?
I like how easy it is to customize each workspace for exactly what each project needs. No project is the same, so trying to reuse a template is not feasible. Smartsheet also allows me to use components built in other workspaces modularly.
What do you dislike about the product?
Exporting data to other applications, such as Excel, does not always work that well. There is a frequent need to share tasks in a project plan with other stakeholders on a project without sharing the workspace, and this is a bit of a pain.
What problems is the product solving and how is that benefiting you?
My organization has developed a framework to capture all of our project reporting requirements in a Smartsheet workspace, that can then be customized for each engagement. Having this all in one space, rather than separate tools is very convenient.
Smarthsheet Review
What do you like best about the product?
I like the organization Smartsheet offers. You can arrange items/task specifically to your liking and keep track of projects. You can also update tasks as you go along. It makes it easy to follow the progression or lack there of.
What do you dislike about the product?
I dislike that Smartsheet is initially not "user friendly." I had to be taught by another user how to utilize the program. If it was 't for them, I'm almost for certain it would have taken me longer to figure out.
What problems is the product solving and how is that benefiting you?
Smartsheet allows me to follow the production and progression of tasks. It also helps me to keep track of what technician did what task and when. It's solving confusion amongst the my team and stakeholders.
Great Tool....like most things, it has a little room for improvement
What do you like best about the product?
Smartsheet is a powerful cloud-based project management tool that can help teams to streamline their workflows and improve collaboration. Its flexibility, allows processes to fit their specific needs. Additionally, the real-time collaboration make it easy for team members to work together and share information, leading to improved communication and productivity.
What do you dislike about the product?
Integration with Smartsheet with other tools, like Power BI for example as well as SankeyMatic graphing would be nicer. From my experience there is room for improvement here, I know there are work arounds...however very cumbersome. Resource Manager also seems to be difficult as well.
What problems is the product solving and how is that benefiting you?
Project and Program management are the biggest things that Smartsheet is helping me solve, also the visualization of graphs in tremendous in me helping executives in "whats going on" with projects/programs
Powerful but difficult to learn
What do you like best about the product?
I like the customization options for the dashboards and the ability to pull in lots of data from other sheets. It's helpful that we can link multiple sources of data together in one place without needing a "common denominator" like we would in an object-based product such as Workday. This helps us fill in the gaps when Workday doesn't allow us to link some data together (without spending several hours customizing in Workday).
What do you dislike about the product?
The actual UI to reference other sheets has had a steep learning curve in my organization. We had a Smartsheet superuser who left, and it has taken us a while to learn. While it's great we can link from so many different sources, it can be overwhelming to navigate through the UI and track down our points of reference. Maybe a best practices tutorial for all new users could be good - I'm sure this exists somewhere, but I had a hard time finding tutorials on the site.
What problems is the product solving and how is that benefiting you?
Smartsheet is solving project management issues for us to keep our stakeholders on task and highlight key milestones needed to complete our time sensitive projects.
Smartsheet Superuser
What do you like best about the product?
The most beneficial aspect is collaboration. I appreciate the support and community around Smartsheet. They guide our organization in building tools or workflows by answering questions, providing solutions, and suggesting ideas.
What do you dislike about the product?
The least helpful aspect is the limited access and tools to troubleshoot advanced problems. At a certain point, our organization was running into bugs/issues that only support could address. These bugs/issues would be easy to solve in other software we use because they had the tools and global access for us to do so.
What problems is the product solving and how is that benefiting you?
Smartsheet provides our organization with accountability, efficiency, and history. We had information scattered across different software, which was inefficient and frustrating for employees. By consolidating into one primary workflow management system, we could assess and track responsibilities, improve and study inefficient processes, and save history as teams changed.
Has become a key tool for work projects and collaboration between departments.
What do you like best about the product?
Smartsheet has allowed us to develop process improvements through collaborated sheets that leverage the use of forms. In addition, the automated tools within these sheets make repetitive follow-up requests and manual data handling a thing of the past. To be able to close out a cross-department submission and having all parties get the email and update accordingly helps cut out so much wasted time.
What do you dislike about the product?
There are some challenges with the limiting options of the smartsheet automations. I think this is the area that they may be able to improve the most, where there is more flexibility with the types of automations that can be done as well as the complexity of said automations. Similarly, the column formula function is amazing, but it would be nice if it worked for more types of formulas to make calls to data on other smartsheets.
What problems is the product solving and how is that benefiting you?
Being able to keep work organized between collaborating departments where work overlaps between the two, but each team handles a different piece of the work. It benefits us in freeing up time and resources in managing the work overall. We no longer had to micro-manage every submission we got.
Powerful and Versatile
What do you like best about the product?
Smartsheet has enabled a wide range of processes in our company that have had huge impacts on our productivity and synergy. Before Smartsheet our project managers used Microsoft Project to create schedule that only acted as baselines to compare against our actual progress and it was up to them to chase down data and reports and compile the status of the projects on their own. Now, with Smartsheet, we're able to create baselines, then empower individual contributors to keep the schedules up to date with their actual progress. Progress and statuses are automatically fed through reports into dashboards that empower managers to quickly evaluate their teams standing. Public dashboards empower indirect stakeholders to keep track of projects without taking up the time of direct stakeholders and contributors. Smartsheets has even been utilized by teams outside the typical project workflow for things like material requests or issue reporting through the use of Smartsheet forms,
The biggest thing for me when comparing Smartsheet to other similar platforms is not just that Smartsheet is more powerful and has more features, but it's extremely intuitive and easy for new users to navigate and use.
The biggest thing for me when comparing Smartsheet to other similar platforms is not just that Smartsheet is more powerful and has more features, but it's extremely intuitive and easy for new users to navigate and use.
What do you dislike about the product?
Other tools allow contributors to actually clock in and clock out of tasks for time tracking. This is extremely important for jobs that are billed by the hour and currently Smartsheet does not have this. This forces us to use two different tools for project management, one for tracking hours and one for tracking progress.
What problems is the product solving and how is that benefiting you?
Smartsheet has enabled a wide range of processes in our company that have had huge impacts on our productivity and synergy. Before Smartsheet our project managers used Microsoft Project to create schedule that only acted as baselines to compare against our actual progress and it was up to them to chase down data and reports and compile the status of the projects on their own. Now, with Smartsheet, we're able to create baselines, then empower individual contributors to keep the schedules up to date with their actual progress. Progress and statuses are automatically fed through reports into dashboards that empower managers to quickly evaluate their teams standing. Public dashboards empower indirect stakeholders to keep track of projects without taking up the time of direct stakeholders and contributors. Smartsheets has even been utilized by teams outside the typical project workflow for things like material requests or issue reporting through the use of Smartsheet forms, This has drastically reduced the amount of lost time mistakes when face to face communication or emails may be forgotten about.
Good tool for easy create databases and dashboards
What do you like best about the product?
It is very easy to crate forms to captures data, form there to create reports and dashboards, without any programming
What do you dislike about the product?
The maximum capacity of the tables, 20k is often to small, and it need to make a lot of back ups and latelly there is a lot of latency
What problems is the product solving and how is that benefiting you?
Project tracking and controlling data for process, also good improvement in reports and dashboards
Changed how we communicate in the company.
What do you like best about the product?
My favorite part about Smartsheet is how it opened communication across our 7 locations. Now everyone can see where an order is in the process. It's also made us more efficient, and we can give more accurate lead times to our sales staff.
What do you dislike about the product?
If viewers/commenters could get access to create and keep their filters, it would be beneficial for us. About half of the users are viewers or commenters and can't have their filters saved in Smartsheet. Also, the calendar view in reports could have the task bars change colors as it does on the source sheet. It would help us in our installation department immensly.
What problems is the product solving and how is that benefiting you?
Smartsheet has helped us be more transparent between the sales staff and production. This allows sales to give accurate timelines to the customers. It also allows us to be more flexible between production facilities, as now we can assign work to a facility via Smartsheet in seconds. Our communication across the 7 locations has dramatically improved. It also helps us document notes on orders and store them for future reference.
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