What do you like best about the product?

A flexible and useful application, Smartsheet provides a number of features to improve team collaboration, project management, and data analysis. As a regular user of Smartsheet at my workplace, I have discovered it to be a really beneficial tool that has streamlined our work processes and increased productivity. Here are some of the main characteristics that distinguish Smartsheet as a unique tool:

Collaboration:

The collaboration tools in Smartsheet are among its best qualities. Team members can collaborate in real-time, give comments and feedback, and assign tasks and due dates using the platform's central workspace. This makes it simple to maintain consensus and guarantee that initiatives are progressing without hitches.

Project Management

The project management tools in Smartsheet are also quite helpful. It is notably useful to visualize project deadlines and dependencies using the Gantt chart view, and creating new projects is made simple by the use of adaptable project templates. The resource management tools can also be used to assign team members to specific tasks and monitor productivity.

Data Management:

The data management tools in Smartsheet are likewise exceptional. The system provides an adaptable spreadsheet interface that can deal with a variety of data formats, from straightforward lists to intricate databases. Structured data gathering is made possible by custom forms, while data analysis and insight generation are made simple by conditional formatting and formulas. The fact that Jira and Salesforce are integrated with Smartsheet makes it simple to sync data between platforms. Which can be ventured more in the future in our case.


Analytics and Reporting:

The reporting and analytics tools of Smartsheet are also quite helpful for producing insights and tracking performance. The dashboards give a high-level overview of important parameters; however, further in-depth research is possible thanks to customisable reporting and data visualization options. Monitoring particular metrics and data changes is also made simple via alerts and connections with programs like Tableau and Power BI.

Customer Support

Whenever I have had an issue or question about using Smartsheet, I have been able to easily access their support team through the platform's online chat or email support. I have found their support team to be highly responsive, with most inquiries being answered within a matter of hours.

Overall, Smartsheet is a highly valuable tool that offers a wide range of features to help teams collaborate more effectively, manage projects efficiently, and analyze data with ease. As someone who uses it on a daily basis, I would highly recommend it to anyone looking to improve their team's productivity and streamline their work processes.

What do you dislike about the product?

While Smartsheet has many useful features, there are also some downsides and areas for improvement that users should be aware of:

Pricing:

The cost of using Smartsheet is one of its main drawbacks. Although the platform has many features and functionalities, some organizations, especially smaller teams or businesses, may find the pricing to be excessive. Also, the pricing system is quite complicated, with various plans and pricing tiers dependent on the required features, storage space, and the quantity of users.

Learning Curve

The learning curve necessary to utilize Smartsheet efficiently is another possible issue. While there are many aspects of Smartsheet that are obvious, there are also other complex features and settings that might be challenging to learn. For teams who are unfamiliar with project management or data analysis, this might be especially difficult.

Customization:

Although Smartsheet allows for a lot of customization, some users might perceive the platform to be constrained in some ways. For instance, there are several formatting options that are either unavailable or impossible to use without a workaround. Comparative to the web version, the platform's mobile app similarly offers restricted capabilities.

Integrations:

While there are numerous platforms and tools that Smartsheet can integrate with, some users might discover that their favourite programs or services are not supported. This can make it difficult to link and distribute data among many systems in an efficient manner.

Performance:

While dealing with huge datasets or challenging tasks, some users may encounter performance challenges with Smartsheet. When working under pressure to meet deadlines, it can be unpleasant when the platform takes a long time to load and periodically freezes or crashes.

Pivot Chart:

One of the primary differences between Smartsheet and Excel is the ability to create Pivot Charts. While Excel offers this functionality as a built-in feature, Smartsheet requires an additional add-on called "Pivot App" that comes with an additional fee. This can be a disadvantage for users who frequently use Pivot Charts.


Combo Charts:

The ability to generate Combo Charts is another capability that Smartsheet does not have natively but which Excel does. A line chart and a bar chart, for example, are two different chart styles that are combined in this type of representation. A limitation for certain users may be the inability to build Combo Charts, despite the fact that Smartsheet does offer a variety of chart formats.

Formulas:

While Smartsheet does offer a variety of formulae, it might not have all of the same features as Excel, which is known for its powerful formula capabilities. Smartsheet may not provide all necessary complex or specialized formulas, which could be a drawback for users who need to perform sophisticated computations.

Automation:

The degree of automation offered by Smartsheet and Excel is another significant distinction. While Visual Basic for Applications (VBA) and macros can automate Excel, Smartsheet provides more robust automation options due to its interfaces with other programs and platforms. Users that want to automate data collecting and processing across many platforms may find this to be advantageous.

Smartsheet is still a strong and useful tool for project management, data organizing, and collaboration despite several restrictions and drawbacks. Teams wishing to simplify their workflows and boost productivity will find it to be a great solution thanks to its user-friendly interface, rich feature set, and integration potential. Some users might miss specific Excel functions, but Smartsheet's distinct advantages, such its automation features and collaboration facilities, more than make up for any drawbacks. Overall, Smartsheet is an excellent project management application that I wholeheartedly endorse to anyone searching for one.

What problems is the product solving and how is that benefiting you?

1. Streamlining Project Management:
Our team was handling numerous projects utilizing a variety of platforms and technologies prior to using Smartsheet. As a result, there was a great deal of confusion and inefficiency because team members frequently worked in silos and communication problems were frequent. We can now combine all of our project management efforts onto one platform thanks to Smartsheet. This has made it possible for us to strengthen teamwork, track progress more effectively, and streamline our workflows.

2. Organizing data more effectively:
Managing enormous volumes of data across numerous spreadsheets and platforms was one of the main difficulties we had prior to utilizing Smartsheet. This resulted in mistakes, inconsistencies, and time wasted trying to find information. We can now efficiently organize and track our data thanks to Smartsheet's robust data management tools. Our team members' accuracy, decision-making, and workload have all improved as a result.

3. Enhancing Collaboration:
The absence of efficient collaboration tools was yet another significant issue we encountered. Our team members used email, the phone, and face-to-face meetings to communicate before Smartsheet. This frequently caused misunderstandings, poor communication, and delays in the completion of projects. With the help of Smartsheet, we can now work together in real-time, share files and comments, and designate tasks to particular team members. As a result, our teamwork has increased, our communication has substantially improved, and our error rate has decreased.

Overall, Smartsheet has been a game-changer for our organization. By solving some of our most pressing problems and enhancing our workflows, it has helped us to work more efficiently, reduce errors, and improve collaboration among team members.

What do you like best about the product?

Dashboard. I love creating dashboard for my team and managers so that they can view our programs in a simplified report that is also engaging. I also love the automation feature as it removes a lot of manual labor.

What do you dislike about the product?

Regarding webinars and training opportunities, some times just doesn't work for me because of my location and time difference. I could review recorded or already available trainings but I find live training more valuable.

What problems is the product solving and how is that benefiting you?

Reporting requirements. Smartsheet has given me live reporting that can easily accessible. The automatic updates has decreased the amount of time I put into building reports. Meetings has been very efficient and I noticed that there's very little preparation now since I've been using the dashboard.

What do you like best about the product?

We can easily collaborate across a large team by using comment and alerts. Using Smartsheet to manage schedules allows us to setup alerts in order to ensure that regular updates to tasks are not forgotten.

What do you dislike about the product?

It does take some time and effort to decide how best to organize your data and sheets when there is a large amount of data. If there is not standard across a large group, it can be difficult to find information.

What problems is the product solving and how is that benefiting you?

Smartsheet is providing us with a way to have an organized repository of all project data. In the same place, it also allows us to interact with and link multiple project schedules and provide alerts to team members.

What do you like best about the product?

Smartsheet is very easy to use and endlessly customizable. Our organization has adopted Smartsheet not only to manage products but also to create reports that are shared with our external team members.

What do you dislike about the product?

Smartsheet collaborators experience a lot of access issues with their free account. We've had some users report that they started the free 30-day trial, and when the trial expired, they were no longer able to access their sheets and were removed as collaborators from existing sheets.

What problems is the product solving and how is that benefiting you?

Our organization has worked in silos in the past, where the left hand didn't always know what the right hand was doing. This caused issues like a duplicate of efforts. The Smartsheet has been instrumental in helping us overcome this issue because there is now visibility. In turn, there is now also accountability, and our staff is engaged in owning and completing their assigned tasks to adhere to project deadlines.

What do you like best about the product?

My favorite part about smartsheets is its user-friendly approach to writing functions. Essentially, you only type the keyword of what you are trying to achieve & the program begins automatically filling in the function code for you. I find this incredibly helpful as I've never learned Xcel or Google Sheets - So essentially, I'm learning to write critical cell functions fast and effortlessly.

What do you dislike about the product?

A steep learning curve is involved, and the program is virtually impossible to learn on your own because you must set up most of the sheet and report parameters immediately. This makes going back and making major sheet adjustments a bit difficult. You HAVE to watch videos and tutorials before beginning.

What problems is the product solving and how is that benefiting you?

Smartsheet is solving our day-to-day scheduling issues seamlessly. I'm spending much less time update and projecting schedules & my team is able to always have a task ready to work on.

What do you like best about the product?

There are functions in Smartsheet that aren't available in other similar product alternatives. I like how easy it is to create and share data. The dashboards make it easy to present data in a polished manner.

What do you dislike about the product?

I really wish Smartsheet would have a unique function similar to Google Sheets. I also would like to see the account representative reaching out more and/or info from teams that work on the additional apps within Smartsheet.

What problems is the product solving and how is that benefiting you?

The live dashboards are a life saver for our data input sheets. Not having to redo everything with replacement data is truly priceless. We utilize a python script to automatically bring over select Asana fields which is where our project tasks are focused in. This allows us to manage the produciton teams projects within our Smartsheet tool.

What do you like best about the product?

I love the ability to keep updated with projects and the team members involved. I can see real-time updates and contributions from the team members. I love that I can quickly send an email reminder without needing to exit Smartsh and identify who I need to speak to based on the cell audit log. I enjoy pulling my data into a visual representation for my meetings that quickly and easily summarizes the data for quick updates.

What do you dislike about the product?

I would like to see some expansion with import ability. Primarily around the size, I can not use Smartsheets for all my projects based on the size capacity. I find the filter function time-consuming and would like to see that simplified.

What problems is the product solving and how is that benefiting you?

It helps to have a central place to collect data and collaborate with team members globally. The ability to quickly ask for an update and view the information in one spot frees a lot of time and allows me to use my time more productively elsewhere!

What do you like best about the product?

Smartsheet makes it easy to collaborate with multiple departments and team members within your organization. While spearheading a new startup school, I created a sheet that enabled me to assign tasks with start and end dates, status updates, etc. This sheet became vital to our meetings throughout the year-long startup process and kept us on track. It was an effective and efficient tool to have access to for such an in-depth project.

What do you dislike about the product?

A colleague recently requested a duplicate copy of one of the Smartsheets I created. Though I figured it out, it was not set up as simply as I had hoped to go in and make a quick copy. I eventually realized I had to create a template for the sheet for her to make the necessary edits.

What problems is the product solving and how is that benefiting you?

Smartsheet keeps me on track with time management, project management, and effective collaboration. These are all areas where I have struggled in the past, so having this all-in-one tool makes it easier to keep track of everything in one place. I know exactly where I am and where my team members are in each project area.

What do you like best about the product?

The ability to assign tasks and share information in one spot across the company has helped our company succeed in multiple projects with various sites that we dealt with relating to our master project.

What do you dislike about the product?

The main thing I don't like right now is that I have no easy way of obtaining more information related to training or source material outside of the webinars. If some Tutorial YouTube videos were sponsored by Smartsheet, that would allow me the visual ability to watch, perform, and interact with other individuals trying to learn the same concepts.

What problems is the product solving and how is that benefiting you?

SmartSheet is allowing our company to grow, stay organized, and even find ways to streamline our workflow by allowing us the overview to see what steps are needed for our field techs to perform.

What do you like best about the product?

Ease of use - works very similar to an excel spreadsheet, but with additional features and automation. Although, I am still fairly new to using Smartsheet, I find it is to use and look forward to increasing the capabilities and my knowledge

What do you dislike about the product?

Perhaps I don't yet have the training and knowledge to understand the full capabilities, but currently, it seems like a fancy excel sheet and in the Grid View I have had difficulties tracking more complex projects (with many sub-tasks)

What problems is the product solving and how is that benefiting you?

Smartsheet works to enable our entire team to work cross-functionally to track projects, tasks and owners. We have pre-set filters to remove completed projects and are able to track projects at a high-level, but I am interested in learning more about how to better structure our tracker to enable more clear sub-tasks.