Smartsheet
SmartsheetExternal reviews
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A versatile tool for project managment
What do you like best about the product?
I like the flexibility of Smartsheet and how easy it is to build projects. We use this for our Project Management Office and it was easy to use and understand. We have a lot of plans for other projects.
What do you dislike about the product?
The one downside of Smartsheet is not so much an issue with the system, as much as it is an issue with limitations in staffing that do not allow us to do as much planning and organization ahead of time to build all the applications that we want to build.
What problems is the product solving and how is that benefiting you?
Consolidating the project management process into one system instead of multiple Microsoft Word and Excel documents. Previously, we used a complex series of Windows folders and various documents for each project. Now, we have a one stop shop for our PMO.
Great Project Management Tool
What do you like best about the product?
I like the multiple roles I can create and give each different permissions through workapps
I like that it's a collaborative tool so that multiple members of my team can update a document
I really enjoy the forms aspect
I like that it's a collaborative tool so that multiple members of my team can update a document
I really enjoy the forms aspect
What do you dislike about the product?
There are some features that I think would be really helpful, like being able to copy a single cell instead of an entire row, or being able to make the automatic email notifications more customizable
What problems is the product solving and how is that benefiting you?
It's helping with transparency and constant requests from updates from our business partners. We're able to keep them informed in real-time and keep the team accountable for deadlines and who is owning what next steps.
My experience so far...
What do you like best about the product?
I like having the ability to export to Word, Excel, PowerPoint and PDF. I also like that I can imbed charts and dashboards outside of the environment to close any gaps of what SmartSheet is capable of.
What do you dislike about the product?
I would really like to see your company invest in meaningful lesson content that is offered as post sale support. The free lessons are only 30min long and provide very surface-level support. Typically it feels as though the client is being driven towards the purchase of additional bolt-ons/Upgrades to accomplish our objectives. It would be more useful to actually bill for the sessions and take deeper dives.
What problems is the product solving and how is that benefiting you?
Organizing our portfolio of projects and assigning work to our project managers. We also use it at the project manager level to manage projects through all milestones. In addition we leverage the form and surveying functions as well.
Game Changer
What do you like best about the product?
Our team greatly values the collaboration offered by Smartsheet. We extend invitations to our clients to participate in specific workspaces, which enables them to contribute to their projects.
What do you dislike about the product?
I'm having trouble thinking of things I don't like about Smartsheet. Their product teams are consistently innovative and proactive in staying ahead of potential problems in technology.
What problems is the product solving and how is that benefiting you?
As someone who manages a large portfolio of clients, it used to be nearly impossible to keep track of all the different projects I had open with each one. However, since implementing Smartsheet, I have found it much easier to delegate tasks to my team and stay on top of updates. This has saved us a lot of time that would otherwise be spent trying to catch up during weekly meetings.
Great collaboration and sharing tool that prioritizes data security.
What do you like best about the product?
Smartsheet facilitates collaboration and information sharing within teams or across departments. It provides a centralized platform where team members can collaborate on projects, update tasks, and track progress in real-time. Also, Smartsheet offers automation features that help streamline repetitive tasks and workflows. Users can set up automated alerts, reminders, and notifications, reducing manual efforts and improving efficiency. But I believe the most important feature is that Smartsheet prioritizes data security and provides robust permission controls. Users can set access levels and permissions for each sheet, ensuring that sensitive information is only accessible to authorized individuals. The platform also offers encryption and compliance with industry standards, making it suitable for my organization, which has strict security requirements.
What do you dislike about the product?
Smartsheet can be a bit complex and difficult to navigate, especially when it comes to creating and personalizing dashboards and reports. The interface is not as intuitive as desired. The formatting options for cells, charts, dashboards, and reports are not as extensive or flexible as in dedicated spreadsheet and dashboard applications.
What problems is the product solving and how is that benefiting you?
It offers a familiar spreadsheet-like layout, making it relatively easy for individuals already familiar with spreadsheets to start using and navigating the platform. The ability to easily share sheets and collaborate with others is a great feature. Workflow automation in Smartsheet can save time and ensure that processes are followed consistently. Smartsheet prioritizes data security and provides robust permission controls.
Great software for just about any application.
What do you like best about the product?
What i like most about Smartsheet is the document generation it has helped me streamline quite a few processes here at work, also for project management and keeping you on track.
What do you dislike about the product?
The one thing I don't like is that you can't change the rev system to what you're currently using.
What problems is the product solving and how is that benefiting you?
Generating documents has been my favorite thing, it has streamlined many processes here at work. I have plans to streamline more in the near future. It has cut time alot.
Good product, terrible sales practices
What do you like best about the product?
The platform is simple to use. There's enough advanced features that make it scalable to a certain extent. It replaces MS Project for all but the most complex rollouts.
What do you dislike about the product?
1. Their first year rate is less than their renewal rate, which is about 20% more. They mention this in some legal document somewhere that nobody reads, and may even mention it in early sales calls supposedly, but the fact that you have to pay more to be a loyal customer is very backwards to any client retention strategy I've ever heard of. Makes me a bit worried about the long term viability of the company...
2. I escalated a sales-side issue to my account exec's manager, Adam Jackson https://www.linkedin.com/in/adam-jackson-84094461 - after many pings across two weeks he has not once responded to me. If this is the level of professionalism and responsiveness I knew to expect from Smartsheet going into it I would have used any one of their competitors. I seriously question Smartsheet's executive leadership if this is the quality of employee they hire to manage teams.
3. I reached out to sales in their chat widget and told them my invoice was incorrect and needed help - they told me that I was in the wrong place and sent me to Finance. The communication style was unprofessional, and ultimately Finance bounced me BACK to Sales to sort it out anyways - so the Sales chat didn't even know where to send me. I'm concerned about the lack of organization and professionalism in their sales side.
4. Renewals are an absolute mess. We received an invoice to pay manually instead of it just coming straight off a credit card like we originally paid with. Probably some setting that we could set ourselves, but this isn't intuitive - we don't have this problem with any other SaaS we use.
2. I escalated a sales-side issue to my account exec's manager, Adam Jackson https://www.linkedin.com/in/adam-jackson-84094461 - after many pings across two weeks he has not once responded to me. If this is the level of professionalism and responsiveness I knew to expect from Smartsheet going into it I would have used any one of their competitors. I seriously question Smartsheet's executive leadership if this is the quality of employee they hire to manage teams.
3. I reached out to sales in their chat widget and told them my invoice was incorrect and needed help - they told me that I was in the wrong place and sent me to Finance. The communication style was unprofessional, and ultimately Finance bounced me BACK to Sales to sort it out anyways - so the Sales chat didn't even know where to send me. I'm concerned about the lack of organization and professionalism in their sales side.
4. Renewals are an absolute mess. We received an invoice to pay manually instead of it just coming straight off a credit card like we originally paid with. Probably some setting that we could set ourselves, but this isn't intuitive - we don't have this problem with any other SaaS we use.
What problems is the product solving and how is that benefiting you?
It allows us to setup project task lists, assign tasks to users and then create reports for each user that outlines their tasks and for which projects. This makes the to-do list for each person very straightforward without having to hunt through tens (or hundreds) of projects at once to find their tasks.
We can then report on productivity from that point, which benefits us at the leadership level.
We can then report on productivity from that point, which benefits us at the leadership level.
Seems Simple, but is so Powerful
What do you like best about the product?
Smartsheet is a great way to track projects, create project plans, set up dashboards, automate processes and organize information. I have been impressed with the customizability of the tool. It takes some time to learn all of the features and functions, so I think having an SME on the team that manages your smart sheet instance is best. I have taken this role with my team and built out a lot of automation, saving our team a lot of manual update work for leadership reporting.
What do you dislike about the product?
Smartsheet has so many features and functions that it can be a little overwhelming at first if you are trying to build out processes for your projects. However, I will say that they have a lot of educational material to help with the learning process.
What problems is the product solving and how is that benefiting you?
One of the major problems that Smartsheet has solved for my team is the automation of project reporting to leadership. Project managers used to have to complete a weekly spreadsheet with project updates manually. I created an automated report that pulls all appropriate information from active projects into several views that are beneficial for the leadership team. This reduced the manual burden on the project managers and brought more organized information together for leadership review.
Smartsheet Customization
What do you like best about the product?
Our company is using Smartsheet in multiple ways, a project management tool, budgeting, forecasting, etc. I think what I have liked best about this program is the ability to customize it to fit our needs from start to finish. The Smartsheet team is always extremely quick to respond and mindful of our time on meetings to get any issues/questions resolved
What do you dislike about the product?
There are a few limitations we have run into with Smartsheet such as our reports exceeding 1,000 sheets which at 1,000 sheets we get an automated message that some data may not be captured. We have been working with our SmartSheet TAM for a workaround.
What problems is the product solving and how is that benefiting you?
Smartsheet has been solving our capacity issues. For our stakeholders we need to know just how much someone can take on at a given time/day and also how much time should be allotted for a specific task. We are given tools such at the "task reports" or "resource views" to help with solving who on the team is available or who on the team can take on more
Great tool that fills many team needs
What do you like best about the product?
I mostly use Smartsheet as a Kanban-style task board for my team. It works very well for this purpose and everyone is comfortable and satisfied with using it. We've even implemented some automated dashboarding to report on progress to upper management. We also use Smartsheet to allow other teams to request projects and tasks for my team and to track progress on their requests.
What do you dislike about the product?
We try to use Proof reviews, but they are often cumbersome and irritating to reviewers who don't use Smartsheet as much as my team. Also, I wish there was an easier way to duplicate tasks.
What problems is the product solving and how is that benefiting you?
Tracking tasks and projects is a good 70% of the benefit for my team. We want to use it for more project collaboration but have met some resistance outside my department.
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