Smartsheet
SmartsheetExternal reviews
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Love smartsheet!
What do you like best about the product?
I like that it is a web-based program that houses all our data needed to perform our daily tasks. Prior to smartsheet we were using MS project and it was constantly crashing on us. Smartsheet is reliable.
What do you dislike about the product?
I find the sharing features confusing and frustrating. Numerous times I have added someone to a report, but because they are not shared with all data coming to the report, that are not able to see everything.
What problems is the product solving and how is that benefiting you?
Everyone has access to realtime data! I am able to pull reports from project schedules to give to our QA and QC teams. The time I spend creating these reports was significantly reduced.
Great for Project Timelines
What do you like best about the product?
I have been using Smartsheet for a few months now, and I've enjoyed using it to create schedule templates for all of my projects. It's easy to create templates, and I like that I can assign specific task lines to my colleagues.
I've also enjoyed being able to attach files or links to specific task lines in case I need to link external project files.
I've also enjoyed being able to attach files or links to specific task lines in case I need to link external project files.
What do you dislike about the product?
I wish Smartsheet improved its user interface for resource management across multiple projects. When I assign the same person on various projects and use this tool, Smartsheet would automatically flag my resource at being "200%" overworked when I'm only intending to split them "50%" on each project or "33%" if I have other ongoing projects. I know Smartsheet has an additional resource management integration, but I wish I didn't need it.
What problems is the product solving and how is that benefiting you?
Before I used Smartsheet, my team was struggling with timeline projections for our client deliverables. However, once we were able to discuss and debate a project timeline template, it was easy for me to generate new timelines and make fast adjustments using the predecessor features.
Project Management
What do you like best about the product?
Quickly build reusable templates for standardizing Project Management structure and requirements. Calculation formulas and linking are simple and valuable to outcome results.
What do you dislike about the product?
Some automation does not carry over correctly from the template for new workspaces established. This issue requires an internal procedure to document what automation(s) must be edited for all new projects created using the template.
What problems is the product solving and how is that benefiting you?
Centralization for assignments, status, visualization and quality review requirements.
Great for online collab & forms, but missing advanced features offered in Excel
What do you like best about the product?
Forms. No doubt it's forms. The ability for me to essentially have a SurveyMonkey, but then have different automations on it is awesome. Such as auto-email a manager if less than 3 stars is given on a review. Stuff like that.
What do you dislike about the product?
I miss some functionality of Excel. First, - like Google Sheets offers as well - I miss having the ability to have multiple tabs on a single spreadsheet. Second, I find that some of the functionality and logic statements aren't there in Smartsheet such as vLookup, IF, or others...
What problems is the product solving and how is that benefiting you?
Despite being an End User of Smartsheet, my job is Regional Admin of Sales Development CRM. As such, I often need to collect data from a variety of sources, sometimes including to over the 1k employees in my region. Smartsheet is a great way to collect, analyze, and automate data.
Using SmartSheets for project management in a museum setting
What do you like best about the product?
Smartsheets is intuitive to use and is extremely flexible. It allows you to customize sheets for a variety of uses. I also really like the conditional formatting option. I use it to give me a visual summary of the state of a project, showing what is late and what is done.
What do you dislike about the product?
I wish Smartsheet would allow multiple tabs. I hope it is a feature that they will add in the future.
What problems is the product solving and how is that benefiting you?
I use it to project manage exhibition development at a museum. It allows me to organize who is responsible for what and when it is due. The fact that it is online enables team members to access it from anywhere.
It gets the job done. Support team isn't very robust, but overall great product.
What do you like best about the product?
It's "easy" and the UI is simple. Most anyone can jump in and learn to navigate / use the product pretty quickly. It also has the ability to automate workflows which we have found very helpful.
What do you dislike about the product?
The support team are hit & miss. They are great in that they can immediately pick up the phone and speak to a human and even join a Zoom call in order to screenshare. However, almost 99% of the time they mention they'll open a ticket on your behalf or follow up afterwards, and that never happens. Makes it nearly impossible to follow up on a ticket and you are forced to start from scratch with a new support rep.
What problems is the product solving and how is that benefiting you?
We leverage smartsheets to build client-facing dashboards that are easily automatable even with MASSIVE amounts of data, while also being easily accessible to the clients.
i like the program but the professional service was terrible
What do you like best about the product?
creating links between sheets and reports is great. and giving full visibility between departments has helped us a lot
What do you dislike about the product?
we have an enterprise account and used the services of the professional team to create a template and sheets that were tailored to us. but things were promised that was never going to work, and will never be able to use as it was programmed due to not being informed of the different levels of access for unlicensed users. i have had to creat most of the process my self which has taken time from my job that i didn't have. the people "helping
What problems is the product solving and how is that benefiting you?
solving the issues we have had of lack of visibility from various departments. making sure all aspects of the project are completed and accounted for as well as making sure items are ordered correctly and on time
SmartSheet is easy to use but quite powerful
What do you like best about the product?
It is easy to create useful sheets, project charts, and the like. The selection of templates is more than adequate. It can do quite good workflow management which is easier to setup than SharePoint.
What do you dislike about the product?
The document control is somewhat limited
What problems is the product solving and how is that benefiting you?
We use it for the basic workflow through presales to delivery. I personally use the projectr management capabilities for Gantt charts, risk management and action tracking
Smartsheet Review
What do you like best about the product?
Being a Deployment Manager in the manufacturing industry, Smartsheet enables our project stakeholders to have a customized view of project sheets, which makes it so much easier for them to provide updates, while allowing the project team to maintain governance and protection of data. In addition, the creation of dashboards has enabled us to provide our customers with real-time updates using chart and metric widgets - this means we no longer need to send frequent emails with new updates.
What do you dislike about the product?
There are some limitations with Smartsheet which have meant we have had to re-think some processes. For example, there is a limit of 400 columns in a sheet which means creating forms requested detailed information can be difficult. However, to get around this limitation, I have split our data up into multiple sheets and created one form per sheet.
I would also like to see the character limit in the "notify someone" automation so I can have all fields sent in email notifications.
I would also like to see the character limit in the "notify someone" automation so I can have all fields sent in email notifications.
What problems is the product solving and how is that benefiting you?
Until we implemented the use of Smartsheet, we had many processes which were fulfilled by using many different tools and systems, including email. Now that we have many free Smartsheet users in our business, the project team have found seveal areas of the business which have benefitted from implementing Smartsheet workflow tools. For example, we now use Smartsheer forms for the Sales team to book demos for customers, which is then managed through automated workflows. This has increased visibility of active requests and has allowed us to create reporting on bookings.
In addition, we have also used Smartsheet to create a contingency call logging system for our helpdesk, using Smartsheet forms for if/when our BAU logging system is down. The columns have been mapped to allow a quicker back-fill of data onto our system when full functionality has returned.
In addition, we have also used Smartsheet to create a contingency call logging system for our helpdesk, using Smartsheet forms for if/when our BAU logging system is down. The columns have been mapped to allow a quicker back-fill of data onto our system when full functionality has returned.
Great, versatile software
What do you like best about the product?
The fact that is is highly customisable, making it extremely versatile, and allowing for various uses.
Reporting and dashboards are a really powerful function of Smartsheet
Reporting and dashboards are a really powerful function of Smartsheet
What do you dislike about the product?
There is quite a large learning curve for the less tech savvy.
The software can also become quite costly if you want to utilised many more of the features.
There are also some drawbacks, but there are workarounds for these (e.g. allows someone to delete rows on a sheet, with no way of preventing).
The software can also become quite costly if you want to utilised many more of the features.
There are also some drawbacks, but there are workarounds for these (e.g. allows someone to delete rows on a sheet, with no way of preventing).
What problems is the product solving and how is that benefiting you?
Smartsheet was initially used as an online alternative to shared spreadsheets.
We realised that there are significantly more features than a spreadsheet, and that smartsheet is a really powerful tool.
We realised that there are significantly more features than a spreadsheet, and that smartsheet is a really powerful tool.
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