Smartsheet
SmartsheetReviews from AWS customer
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Versatile Project Management with Powerful Automation, But Support Needs Improvement
What do you like best about the product?
Smartsheet is A great for its adaptable project management views and easy-to-use automation that simplify workflows. It offers versatile project views and powerful no-code automation with seamless integration making it a comprehensive tool
What do you dislike about the product?
Customer support is not great on this platform and pricing is a bit confusing
What problems is the product solving and how is that benefiting you?
Smartsheet addresses the challenge of scattered project management by offering adaptable task tracking, automation, and seamless collaboration features. As a result, users can maintain organization, increase efficiency, and boost team productivity.
Fast, Informative Platform with Annoying Log-In Process
What do you like best about the product?
Speed and quantity of information to be use
What do you dislike about the product?
Long logging time with the need to refresh to push changes
What problems is the product solving and how is that benefiting you?
Invoicing, internal processes
Smartsheet Makes Project Tracking Effortless for Excel Users
What do you like best about the product?
Smartsheet is basically a Microsoft Excel in a web format. A as a result it is easy to use for people with Excel knowledge. Cell in different sheets can be easily linked between various sheet, so that when you update date in project plan, the date on the overall tracker changes automatically. In our organization we use Smartsheet on a daily basis.
What do you dislike about the product?
Sometimes Smartsheet can look a bit bulky with lots of different information.
What problems is the product solving and how is that benefiting you?
In our organization we are using Smartsheet to track project progress, assign resources and project reporting. We've created customer dashboard which takes dates from project plans and input them into dashboard, this feature makes customer reporting much easier.
Well-Defined and Easy to Use
What do you like best about the product?
This product is very well designed and user-friendly. I really appreciate that I can load pages filled with information without experiencing any lag, which makes the overall experience much smoother.
What do you dislike about the product?
Right now, I am unable to access the software. It keeps giving me an error and displays a message saying the issue is due to connectivity problems or ongoing updates. Since this tool is essential for our tracking needs, it would be helpful to receive advance notice before any updates take place.
What problems is the product solving and how is that benefiting you?
The main advantage for me is its task management feature, which helps clarify who is responsible for each task and when it should be completed. This has made it much easier for me to handle tedious and confusing assignments.
Excellent Collaboration, But Needs Offline App Option
What do you like best about the product?
being organized and the ability to seamlessly share/collaborate with colleagues
What do you dislike about the product?
That it's online based only. it'll be great if there is an app with an offline mode.
What problems is the product solving and how is that benefiting you?
Collaborating with many users using the spreadsheet calculation and project management together.
Excel-Like Simplicity with Great Collaboration Features
What do you like best about the product?
Similar to excel, less learning curve
Support sharing and collaboration among project members
Support sharing and collaboration among project members
What do you dislike about the product?
not yet known. But several users mentioned the high cost and complex licensing model
What problems is the product solving and how is that benefiting you?
better shared worksheets functions
Versatile with Room for Improved Integration
What do you like best about the product?
I appreciate Smartsheet's capability to handle multiple work streams and its ability to be shared easily across teams that are not all part of the same organization. I also find the consulting hours included in the package incredibly beneficial, as they helped streamline our dashboard and optimize how we set up the roll-up of information. Moreover, I value the feature that allows building out dependencies within the worksheet, enabling us to see the ripple effect when things are pushed back. Additionally, the ability to tag milestones and risks and have them roll up clearly into a dashboard is particularly useful. Overall, Smartsheet provides an essential overview for the work we do, which I find very helpful.
What do you dislike about the product?
I find that the integration between Smartsheet and Google Suite is not smooth, making Smartsheet feel like a standalone tool for our projects, rather than being incorporated into our everyday tools. This lack of integration means it's not consistently used for all tasks by everyone involved. Additionally, there is a notable upfront time investment required, which can be a hurdle initially. Another aspect I wish were different is the absence of voice features that could facilitate task management on the go, turning voice inputs into task lists.
What problems is the product solving and how is that benefiting you?
Smartsheet provides an essential overview and helps manage multistakeholder projects by handling multiple work streams and enabling easy information roll-up for clear dashboards.
Effortless Project Management with User-Friendly Smartsheet
What do you like best about the product?
I find Smartsheet to be incredibly user-friendly, making project management straightforward and efficient. I appreciate the variety of view options like the timeline and Gantt, timeline views, which enhance my project overviews and visuals. The ability to create filters with milestones and key dates is particularly useful for organizing information. I also love the built-in templates and dashboards, as they make managing projects easier and more visually appealing. The dynamic view options, including grid view, timeline, and Gantt chart, provide great flexibility in managing tasks. Lastly, I consider Smartsheet to perform very well for IT project managers, making it a reliable tool for my work.
What do you dislike about the product?
There is not anything I dont like. I'm not sure if this is in place already, but it would be helpful for Smartsheet to have a 'get started' pop-up window for beginners. This would ensure new users know exactly where to start utilizing the platform effectively.
What problems is the product solving and how is that benefiting you?
I use Smartsheet for its user-friendly interface, templates, and dashboards, which simplify project management and visualization. It helps manage projects easily and make visual tables with filters and milestones, enhancing efficiency.
Easy to Use for Managing IDs and Documents, but Sometimes Slow
What do you like best about the product?
I like how we are able to create ID numbers for associates in our company and as well as attach documentation. It is easy to use and we have multiple users it. Implementation did not take long and was super easy as it is used on a daily basis
What do you dislike about the product?
Sometimes, smart sheet does freeze or slow down and doesn't save sometimes until we click save which then overides.
What problems is the product solving and how is that benefiting you?
We don't have to create id numbers in an excel, smart sheet creates it for us.
Great for Real-Time Team Tracking, Android app is lacking
What do you like best about the product?
It assists me in tracking everything my team is doing on projects in real time.
What do you dislike about the product?
The Android app is not as user friendly as it is to use on a browser, especially on a small cellphone screen.
What problems is the product solving and how is that benefiting you?
Tracking tasks on a single line with all the information for that task, instead of having to track multiple emails for a task.
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