Smartsheet
SmartsheetExternal reviews
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Effortless Collaboration Across Our Business
What do you like best about the product?
The ease of collaboration of everyone in the business. Updates quickly and able to move columns to different sheets effectively.
What do you dislike about the product?
Sometimes long loading times if large amount of data on sheet.
What problems is the product solving and how is that benefiting you?
Planning and completing tasks
Effortless and User-Friendly Experience
What do you like best about the product?
easy using .
What do you dislike about the product?
nothing .
What problems is the product solving and how is that benefiting you?
Work flow, organization of repair, report
An Overview and Efficient View with Smartsheet
What do you like best about the product?
I love the global view that Smartsheet offers, as it helps me analyze my files efficiently. This feature allows for better understanding and management of data, which is essential for tracking and publishing my projects. This analytical capability improves the way I can process and interpret information, thus making my work more efficient and productive.
What do you dislike about the product?
I would like Smartsheet Pro to allow adding more than twenty thousand rows.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to publish my projects and perform calculations, and it helps me analyze my files.
Simplified Collaboration and Intuitive Project Tracking
What do you like best about the product?
Ease of use of the different tables to track ongoing projects and especially to be able to work collaboratively on shared files.
What do you dislike about the product?
Getting used to Excel can sometimes pose some difficulties in finding your footing and retrieving the necessary formulas.
What problems is the product solving and how is that benefiting you?
Very useful tool for project management, employee collaboration, and tracking and progress of projects
Essential Tool for Coordinating Complex Projects
What do you like best about the product?
Smartsheet is one of several tools we rely on to support our project management efforts. It is particularly effective when we need a single source of truth—a master schedule—to coordinate complex projects that involve numerous dependencies. This approach allows us to offer multiple filtered views tailored to different stakeholders, helping us stay on top of progress throughout the project. It is very useful when you have a high number of participants as everybody can be assigned at least 'viewer' status. It is also easy to integrate with some of the other tools in our stack such as MS-Teams, Jira and Confluence. It is extremely flexible and playbooks can be developed for different project types e.g. M&A, onboarding, transformations.
What do you dislike about the product?
While it is highly flexible and far more powerful than many people realize, it does demand a considerable amount of configuration to be used effectively. Nevertheless, once properly set up, it stands alongside the top dedicated project management tools, surpassing most of them in terms of work management capabilities. Some potential users don't appreciate this and see it as a kind of Excel with Gantt charts!
What problems is the product solving and how is that benefiting you?
Managing complex projects with many moving inter-dependant parts. Transformations and large tech migrations
Visually Powerful, But Not Flawless
What do you like best about the product?
I greatly appreciate the visual aspects of Smartsheet, as it can easily display visually clear presentations, even for people with little background knowledge. This makes it a particularly useful tool in situations where I need to convey complex data to team members who may not be familiar with all the details, making collaboration easier and more effective. The visual capability of Smartsheet allows me to present complex information in an understandable and visually appealing way. The user-friendliness for people with little background knowledge is a huge plus and makes it attractive for broader team application within different structures of project management.
What do you dislike about the product?
I find the capacity planning in Smartsheet not optimal. It should be easier to assign certain people to tasks and ensure that these people have a profile within Smartsheet. This profile should contain the planning for these people, allowing for better clarity and assignment.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to merge and visualize schedules, allowing me to easily oversee deadlines and involved persons.
Decent Features, But Lacks Support
What do you like best about the product?
I like that Smartsheet automates some processes for us. Even though we are still learning about all its capabilities, it already seems to be helping with generating reports. I'm starting to get familiar with its control center, which might further improve our process automation. I also believe that once we fully understand Smartsheet, it will streamline more tasks, aid in high-level reporting and dashboards, and make our presentations and milestone tracking much more efficient. Although my first impression wasn't all perfect, as we continue to explore, I am optimistic that we will realize its full potential.
What do you dislike about the product?
I find the reporting process in Smartsheet challenging as it seems like a one-way system. It feels limited because reports appear to be generated strictly from sheets without allowing much feedback or integration back into the sheets effectively. Additionally, I haven't been receiving adequate customer support. My customer representative, Bridget, has been unresponsive to emails, and I've struggled to arrange sessions to clarify certain functionalities. While I've tried using Prodigx, the thirty-minute time allocation is insufficient for comprehensive support. Moreover, the transition from Excel to Smartsheet has been slow, as we're still dependent on Excel due to our learning curve with Smartsheet.
What problems is the product solving and how is that benefiting you?
I expect Smartsheet to automate processes, enhance reporting, and track project milestones better than Excel, although we're still learning its full capabilities.
Easy to Use and Flexible—A Winning Combination
What do you like best about the product?
Its quite flexible and makes collaboration on project easy thanks to the notifications and possibility to assign tasks, upload docs etc
I found the cards very useful for our project
I found the cards very useful for our project
What do you dislike about the product?
Can be not so easy to learn at the beginning
What problems is the product solving and how is that benefiting you?
Digital tool to log new batches produced and assign the tasks to the differen team members - the notification system has drastically reduced the number of emails circulating and provided clarity
also represent the go-to place to have full info on all batches produced
also represent the go-to place to have full info on all batches produced
Ergonomic and Easy, Need for Improvement of History
What do you like best about the product?
I particularly appreciate the ergonomics offered by Smartsheet. The simplicity of reading, with sheets classified by campaign and type of ad, allows me to easily find the elements I need. Moreover, the initial setup of Smartsheet was easy, which greatly facilitated the adoption of the tool. These features enhance the practicality and efficiency of Smartsheet in my work, making the sharing of creative assets and URLs naturally smooth.
What do you dislike about the product?
I think there should be a better history in Smartsheet to understand what has been modified, with a log detailing the changes by log and by time.
What problems is the product solving and how is that benefiting you?
I use Smartsheet as a single platform to share creative assets between clients and agencies, simplifying communication. Thanks to its user-friendliness and organization by campaign and ad type, I can easily find the necessary elements.
VP of Planning for a project management
What do you like best about the product?
The software allows me to make smart Gantts and connect them to employee goals. And that's very helpful.
What do you dislike about the product?
I would like more templates related to Gantts in the construction industry and the world of planning management in particular.
What problems is the product solving and how is that benefiting you?
Allows you to create a smart Gantt and better connects it to company goals
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