Smartsheet
SmartsheetReviews from AWS customer
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A practical, user-friendly tool that makes reporting, filtering, and collaboration easy.
What do you like best about the product?
I’ve found Smartsheet to be a really solid tool for managing projects and workflows. One of the things I value most is how easily it pulls reports from multiple sheets — it makes tracking and consolidating information across different parts of a project surprisingly simple and really powerful.
Filtering is another area where Smartsheet shines. It’s intuitive and quick to use, but also flexible enough to handle more detailed views when needed. You don’t need to be an expert to find what you're looking for, which really helps when working across a team with different skill levels.
What I also appreciate is how Smartsheet manages to walk the line between being functional and user-friendly. It offers a lot of features, but doesn’t feel overwhelming or bloated. The learning curve is gentle, but there’s still plenty of depth for more advanced use.
A small but very useful detail is the ability to drop attachments directly onto a row. It’s such a simple feature, but it makes a big difference — everything stays connected and easy to access, without having to dig through folders or emails.
Overall, Smartsheet just works well. It’s helped streamline how we manage information, collaborate, and stay organized across teams.
Filtering is another area where Smartsheet shines. It’s intuitive and quick to use, but also flexible enough to handle more detailed views when needed. You don’t need to be an expert to find what you're looking for, which really helps when working across a team with different skill levels.
What I also appreciate is how Smartsheet manages to walk the line between being functional and user-friendly. It offers a lot of features, but doesn’t feel overwhelming or bloated. The learning curve is gentle, but there’s still plenty of depth for more advanced use.
A small but very useful detail is the ability to drop attachments directly onto a row. It’s such a simple feature, but it makes a big difference — everything stays connected and easy to access, without having to dig through folders or emails.
Overall, Smartsheet just works well. It’s helped streamline how we manage information, collaborate, and stay organized across teams.
What do you dislike about the product?
While sheets are live, they don’t handle simultaneous editing very well. If multiple users are working on the same sheet at once, it’s easy to accidentally overwrite each other’s updates. It’s something to watch out for, especially in fast-moving teams.
What problems is the product solving and how is that benefiting you?
Next steps, Responsibilities and Next Target Dates are live and transparent, and the workflows sends periodic reminders to the team members on the responsibilities. This mitigates the need for manual follow ups
Digitalise your paper forms and requests
What do you like best about the product?
I primarily use Smartsheet to digitize both our internal and customer-facing request and order forms. As a leasing company, it's essential that the process of ordering a vehicle, fuel card, or charging fob is as seamless and efficient as possible. A smooth and fast customer experience is critical to our business.
We also interact with drivers daily, so minimizing the number of calls and emails to our customer support team is a priority. This allows our team to focus on delivering quick resolutions and positive outcomes.
One of the features I appreciate most about Smartsheet is how easily forms can be integrated into both our own and our customers’ intranet or digital environments. Any updates made to the forms are applied instantly, which helps us stay agile and responsive.
Overall, I find Smartsheet intuitive and user-friendly. Creating forms and dashboards is straightforward, and implementation is quick and hassle-free.
We also interact with drivers daily, so minimizing the number of calls and emails to our customer support team is a priority. This allows our team to focus on delivering quick resolutions and positive outcomes.
One of the features I appreciate most about Smartsheet is how easily forms can be integrated into both our own and our customers’ intranet or digital environments. Any updates made to the forms are applied instantly, which helps us stay agile and responsive.
Overall, I find Smartsheet intuitive and user-friendly. Creating forms and dashboards is straightforward, and implementation is quick and hassle-free.
What do you dislike about the product?
I am yet to understand how to integrate Smartsheets with Salesforce. Hopefully this will streamline things like customers requests queue management for us.
What problems is the product solving and how is that benefiting you?
Eliminating paper forms
Automating customer requests
Saving time to customer support function
Automating customer requests
Saving time to customer support function
Amazing tool and its features are excellent
What do you like best about the product?
I like the tool's diagram because it shows the project timeline, the design is simple and easy to understand. It's easy to integrate with other third-party tools, progress can be viewed daily. The features are incredibly easy to use.
What do you dislike about the product?
I haven't experienced anything negative with this platform, and so far I haven't any dislikes. So far, there are no drawbacks to mention.
What problems is the product solving and how is that benefiting you?
It helps me keep track of my tasks, I can create a new project without any problems. I use this tool for task management and tracking, it helps my team detect and correct errors. It facilitates communication between teams.
Accreditation User
What do you like best about the product?
Functions with mail merge
Easy to export
Like the forms feature
Easy to export
Like the forms feature
What do you dislike about the product?
Data limitations—HSTM has over 5 million users and thousands of courses, plus over 23 accreditations
What problems is the product solving and how is that benefiting you?
CE Metadata creation and accreditation record keeping
Smartsheet: Streamlined Project Management Made Simple
What do you like best about the product?
Its spreadsheet-style interface makes it easy to use, while powerful automation and collaboration tools streamline project tracking and team coordination.
What do you dislike about the product?
It can get expensive for small teams, and the learning curve for advanced features can be steep for new users.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem of scattered project data by centralizing tasks, timelines, and communication. It boosts visibility, accountability, and efficiency across teams. This helps us meet deadlines faster and manage resources more effectively.
Smartsheet User Since 2014
What do you like best about the product?
Love the simplicity and reliability of Smartsheet. I also love that the system is extremely intuitive, yet, if there is anything you couldn't figure out, there is also a wealth of knowledge availability in their pre-recorded training videos.
What do you dislike about the product?
It would be great if the app was modernized so that it was easier to use for complex sheets while on the go. I also wish that more branding and visual customizations were available in the lowest tier subscription as that is a great feature that would make the system feel a little more integrated with the rest of our company.
What problems is the product solving and how is that benefiting you?
It's giving me a place to easily track my Marketing budget for the year, plan company events, and I even use it as a Digital Asset Management system for all of our creative. I've been doing this since 2014, across 3 different companies I worked for.
Good but limited
What do you like best about the product?
Multiple users can edit and it saves the spreadsheet
What do you dislike about the product?
For what we were using it for, it was fine, but once we scaled up it was to hard to manage and get what we needed out of it
What problems is the product solving and how is that benefiting you?
We no longer use smart sheet. Just wasn't big enough for what we were needing
Key for Streamling Processes
What do you like best about the product?
It acts as a funnel for information for our team. I mostly use it for forms, which significantly reduces back and forth communication via email.
What do you dislike about the product?
Customer Service will ask you for a list of screenshots to "help" with automation, but then someone else will ask for the same list. They do this until you're too tired to continue, so they never actually end up helping.
What problems is the product solving and how is that benefiting you?
We use it as a document library, where we can have folks upload documents to the form with a few questions for classification purposes. It also allows us to ensure we have all of the information we need up front and it all comes through the form in the same format.
Overall useful tool
What do you like best about the product?
Ability to create forms based on sheets, the ease of sharing and allowing multiple editors. I haven't used it much aside from grid form.
What do you dislike about the product?
Inability to create multiple sheets within one file
What problems is the product solving and how is that benefiting you?
For my purposes as an administrative assistant, the form is incredibly useful for getting information from people in a quick, organized, and efficient matter. Having a link that allows people to open the form and then populates the information into a table saves me a significant amount of time and energy.
Easy to use but hard to get support
What do you like best about the product?
I like that Smartsheet combines the familiarity of a spreadsheet with powerful project management tools, making it easy to collaborate in real time,assign tasks, set deadlines, and monitor progress, automate workflows in one central place.
What do you dislike about the product?
What I dislike about Smartsheet is their customer service, which can be difficult to reach and often feels slow to respond. This lack of timely support can be frustrating, especially when urgent issues arise and quick assistance is needed.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem of scattered project information and disjointed team communication by providing a centralised platform where all tasks, deadlines, and updates are visible in real time. This helps me stay organised and aligned with my team, reduces the risk of missed deadlines, and improves overall efficiency. By automating workflows and offering easy collaboration tools, it saves time and ensures everyone is on the same page throughout the project lifecycle.
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