Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Smartsheet is Useful but it should e able to copy paste from Excel
What do you like best about the product?
I like how it can create graphs and other visual dashboards.
What do you dislike about the product?
I can't copy/paste from Excel which makes it harder to upload infromation.
What problems is the product solving and how is that benefiting you?
Smartsheet makes it easy to create datasheets that multiple users can collaborate on at the same time. This feature is especially helpful for documents that require input from several people working together. Additionally, it provides a convenient way to organize and store a large number of files in one place.
Smartsheet Review
What do you like best about the product?
The ability to have an attachment for each row helps with organization of documents.
What do you dislike about the product?
The downsides would be the latency of Smartsheet. Sometimes, it would have long load time, especially when refreshing the page.
What problems is the product solving and how is that benefiting you?
The solution that Smartsheet has helped with is the ability to have attachments to each row. It allows us to archive our paperwork digitally.
6 Year user of Smartsheet
What do you like best about the product?
What I like best about smartsheet is the ability to link and automate workflows and have multiple work spaces.
What do you dislike about the product?
There is a significant yearly cost associated with smartsheet that needs to be considered. Working with the sales team has been frustrating in the past.
What problems is the product solving and how is that benefiting you?
Smartsheet is using data to auto generate reports for us that are valuable.
Great Option For Managing Projects
What do you like best about the product?
I appreciate the customization options available in Smartsheet. We managed to set up a dashboard that allows everyone in our firm to view which projects are currently active and which are not. Although it takes some time to complete the customization, the effort is definitely worthwhile once everything is set up.
What do you dislike about the product?
One drawback is the process of granting access to each sheet. It seemed like a lot of effort to continually add new users to every individual sheet. I also wish the company provided more comprehensive onboarding training.
What problems is the product solving and how is that benefiting you?
Previously, our firm lacked an active dashboard that everyone could access to check the status of projects. We needed a way for team members to easily see when they could step in and help initiate or advance projects by reviewing the dashboard.
Very robust, versatile, user driven platform
What do you like best about the product?
Smartsheet offers a myriad of ways to capture, work with, and view your data points. Out of the box, it is practically a blank slate, offering the user with multiple options to tweak their solution so that it meets their unique needs. The newer features in Smartsheet are also aesthetically pleasing. When Smartsheet is successfully integrated, I have seen it used for many different use cases, with people popping in and out of the platform throughout their day to fulfill many different job responsibilities.
What do you dislike about the product?
With great power comes great responsibility, and the sandbox environment provided by Smartsheet can sometimes result in workflows that feel cumbersome and don't run smoothly until the user has invested significant effort to set things up correctly. Implementing Smartsheet requires a considerable amount of time, as users are responsible for building everything themselves. While Smartsheet does offer templates that help close some of this gap, someone still needs to put in the groundwork and provide training to help team members locate and interact with their assets after they've been created. Proper sharing of these assets is also essential. Although Smartsheet is working to enhance the asset browsing experience, we currently find ourselves in a transitional phase between the old and new interfaces, which leaves new users feeling confused and experienced users feeling frustrated.
What problems is the product solving and how is that benefiting you?
Smartsheet has allowed us to capture data from many different sources and bring them into a unified space. Our Project Managers are finding the platform essential for mapping out complex, long-term Project Plans and bringing stakeholders in for visibility. Smartsheet Forms are allowing us to capture work items needing to be performed throughout our company. Managers are then able to schedule and manage these tasks, ensuring their employees aren't double booked. Our workers are then able to take action on these tasks and see everything they need to do in one place.
My Experience with Smartsheet
What do you like best about the product?
I think the most useful part of Smartsheet is the API the platform has. It's very easy for my code to interface with and takes little to no time at all for the data pulls and inserts using it. The backend workers as Smartsheet are clearly doing an amazing job and they are always working to better refine their systems, and it shows!
What do you dislike about the product?
On the other side of this, the lack of automated data flow hurts my workflow. I realize that if you opt in for the more expensive plan, DataShuttle is included. However, from what I have seen and how this package works, it just doesn't justify paying more for the little help that DataShuttle offers.
What problems is the product solving and how is that benefiting you?
Smartsheet keeps our office organized. The higher ups enjoy the top-down approach Smartsheet provides to viewing data and it's incredibly useful for the lower rungs and data grunts, such as myself, to be able to leverage such a useful online database. It allows to consistently keep track of our figures and communication without worrying about the service being behind, like you see with sharepoint or shared microsoft files.
Smartsheet Review from a small business
What do you like best about the product?
Automations and time savings. The ability to make some processes consistent throughout the organization.
What do you dislike about the product?
It does appear to take some time for recommendations from the user base to be considered or implemented.
What problems is the product solving and how is that benefiting you?
I have been able to automate a number of processes for the organization for better communication. It has a robust project management system that is just customizable enough that I can tweak it to fit almost any project we run. I have been able to create dashboards to share with clients that collet and refine the data into an understandable and useful visual collections of information.
love it!
What do you like best about the product?
This platform enables everyone to collaborate seamlessly on a project, ensuring that each member can contribute their skills and ideas effectively. It also includes tools for monitoring progress, allowing the team to stay organized and aware of each stage of the project. By providing clear visibility into tasks, deadlines, and overall progress, it helps identify any potential obstacles early on, facilitating proactive adjustments and enhancing teamwork. This fosters a more productive and cohesive work environment, where all contributions are valued and progress is made transparently.
What do you dislike about the product?
I find myself feeling frustrated with the ongoing login errors. It often requires multiple attempts before access to my account is achieved, which slows down my progress.
The error messages are confusing, making it difficult to determine if the problem lies with my system or theirs. Attempts to clear the cache and switch browsers have not resolved the issue.
This persistent login problem is seen as a significant downside for a tool that is supposed to assist with organization. A resolution is hoped for soon, as it has a considerable impact on my experience. At this point, a recommendation for Smartsheet cannot be made if reliable access to projects is needed.
The error messages are confusing, making it difficult to determine if the problem lies with my system or theirs. Attempts to clear the cache and switch browsers have not resolved the issue.
This persistent login problem is seen as a significant downside for a tool that is supposed to assist with organization. A resolution is hoped for soon, as it has a considerable impact on my experience. At this point, a recommendation for Smartsheet cannot be made if reliable access to projects is needed.
What problems is the product solving and how is that benefiting you?
This platform enables everyone to collaborate seamlessly on a project, ensuring that each member can contribute their skills and ideas effectively. It also includes tools for monitoring progress, allowing the team to stay organized and aware of each stage of the project. By providing clear visibility into tasks, deadlines, and overall progress, it helps identify any potential obstacles early on, facilitating proactive adjustments and enhancing teamwork. This fosters a more productive and cohesive work environment, where all contributions are valued and progress is made transparently.
Smartsheet is the useful resource
What do you like best about the product?
I like how Smartsheet is flexible & versatile. You can set up workflows to handle approvals and reminders. It plays well with tools like Microsoft Teams, Outlook, and allows for team members to hold accountability and be visible to what's on the to-do list. I am in smartsheet daily across multiple forms.
What do you dislike about the product?
There is a steep learning curve to getting used to smartsheet. It also doesn't allow for real-time collaboration within team members.
What problems is the product solving and how is that benefiting you?
Manual task tracking, disconnected tools and standardized workflows between other team groups
The spreadsheet that became a management platform
What do you like best about the product?
Flexibility, integration, and control in a single environment where we can manage everything from project management to well-structured internal processes, allows for multiple automations and real-time collaboration that optimize time and tasks.
What do you dislike about the product?
The cost can be somewhat high depending on the number of users, and integration with other platforms is often paid or requires external development.
What problems is the product solving and how is that benefiting you?
Smartsheet allows the creation of simple automated workflows (reminders, notifications, approvals), but it does not support advanced logic or multiple conditions. This limitation forces processes to remain simple and clear, avoiding overly complicated automations that few understand or can maintain. Additionally, it encourages the use of the API or external integrations, which gives more control and customization to those who know how to leverage them.
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