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Smartsheet

Smartsheet

Reviews from AWS customer

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External reviews

10,010 reviews
from and

External reviews are not included in the AWS star rating for the product.


    ingrid r.

excellent tracking system

  • July 11, 2025
  • Review provided by G2

What do you like best about the product?
It is very user friendly, and really like the ghatt charts
What do you dislike about the product?
No downsides, at the moment have not found any issues .
What problems is the product solving and how is that benefiting you?
Using it to track the delivery of documents which facilitates every user with status and timeframes


    Adrian W.

An integral part to many businesses

  • July 11, 2025
  • Review provided by G2

What do you like best about the product?
The ability to seamlessly share and analise data, build detailed forms and dashboards and collaborate with other software's using integrations'
What do you dislike about the product?
line limit of 20000, not being able to set an image in a cell, lengthy v look ups to bring in set columns from a row
What problems is the product solving and how is that benefiting you?
Sharing data directly with customers, managing projects and also using integrations to bring in data from other software's


    prashanth a.

it is good and easy to work

  • July 11, 2025
  • Review provided by G2

What do you like best about the product?
Automation are working very well and easy to operate
What do you dislike about the product?
communicating with customer care is taking time
What problems is the product solving and how is that benefiting you?
main thing in automation before it should have taken time now it is become easy


    Consulting

Amazing enterprise product with scalable features

  • July 11, 2025
  • Review provided by G2

What do you like best about the product?
Ease of using. There is almost no tutorial required. Interface is clean and simple, effective features and integration options.
What do you dislike about the product?
I feel there can be a lot more thoughtful integration with microsoft. Ticketing is difficult to keep track of. I am currenty using Jira as well, so incorporating some features like ticketing and action tracking can be better.
What problems is the product solving and how is that benefiting you?
Keeping track of timelines, and project progress. Create subtasks, and enabling different views of project.


    Andrew K.

Smartsheet Gets the Job Done with Solid Cross-Team Automation

  • July 10, 2025
  • Review provided by G2

What do you like best about the product?
As mentioned, Smartsheet gets the job done. I especially appreciate the real-time notifications when something is updated — they help provide a high-level overview of ongoing activity across projects.
What do you dislike about the product?
Nothing major stands out as a flaw in the platform itself. However, the volume of marketing emails — often multiple per week — about tips and feature improvements feels excessive and diminishes the perceived professionalism of the product.
What problems is the product solving and how is that benefiting you?
Smartsheet enables better coordination and visibility of data across multiple departments, helping ensure consistency and collaboration in donor management.


    Marketing and Advertising

A Game-Changer

  • July 10, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate the flexibility and intuitive interface. I like how it blends the familiarity of spreadsheets with the power of project management tools.
What do you dislike about the product?
The learning curve for more advanced features can be a bit steep for new users.
What problems is the product solving and how is that benefiting you?
It is solving the challenges of disorganized project tracking. Managing timelines, task ownership, and updates are much easier to keep track of.


    Information Technology and Services

Impressed with Smartsheet

  • July 10, 2025
  • Review provided by G2

What do you like best about the product?
There are several upsides of using Smartsheet. The primary benefit i see and use is our client facing dashboard. I also find benefits in the workspace in general allowing for multiple team members to make their own updates. This makes for great team collaboration nd full visibility, customer support.
What do you dislike about the product?
For me, what is least helpful is that sometimes I find that there are features that are not used in our membership. I also wish Smartsheet was integrated into our other primary service deployment program.
What problems is the product solving and how is that benefiting you?
Automation has been the major benefit in our companies use of smartsheet.


    Information Technology and Services

Amazing tool for collaboration and project management

  • July 10, 2025
  • Review provided by G2

What do you like best about the product?
Options to customize project plans and collaborate with partners on key initiatives to drive strategic alignment.
What do you dislike about the product?
Nothing comes to my mind that I do not like.
What problems is the product solving and how is that benefiting you?
Sharing program plans, goals, and results with external partners in a way that is collaborative.


    Manufacturing

Great user-friendly platform!

  • July 10, 2025
  • Review provided by G2

What do you like best about the product?
I like the functionality of the platform - how it's easy to generate reporting and collaborate with peers.
What do you dislike about the product?
I wish there was more variety in terms of reporting types and formats. Designs could be more diverse.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the issue of having gaps among peers. Because of its platform being open to all my team, it's easier to navigate the project plan together as a team while making proper edits to each item real time.


    Bhavna C.

Power Through Big Data, Save Time Smarter

  • July 10, 2025
  • Review provided by G2

What do you like best about the product?
Smartsheet stands out for its powerful blend of flexibility and structure. It combines the ease of a spreadsheet interface with advanced project management capabilities like automation, collaboration, and real-time tracking, all without requiring expert technical skills. It essentially brings clarity and control to large volumes of data, enabling smarter decisions.
What do you dislike about the product?
While Smartsheet is a powerful and versatile tool, there are a few areas that could be improved
- Performance with Very Large Sheets: When handling extremely large datasets with thousands of rows or heavy formulas, performance can lag, and load times may increase.
-Cost for Enterprise Features: Some of the most useful features (like automated workflows, data mesh, and connectors) are locked behind higher-tier plans, which may be restrictive for smaller teams or budgets.
What problems is the product solving and how is that benefiting you?
- Smartsheet centralizes project data in one dynamic workspace. Everyone sees the same information, in real time, with automated updates and alerts. This has significantly improved alignment, reduced meetings, and increased transparency.
- With automation rules in Smartsheet, we’ve eliminated many routine tasks. For example, notifications, row approvals, and reminders now happen automatically, freeing up hours each week and reducing human error.
- Smartsheet’s dashboards and reporting features let us turn raw data into real-time visual insights empowering faster, more informed decision-making.