Smartsheet
SmartsheetReviews from AWS customer
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Reliable Platform With Room for UX and Process Improvements
What do you like best about the product?
The platform has been a consistent and dependable tool for project management within our department. Unlike others we’ve used in the past—which suffered from frequent outages and stability issues—this one has been remarkably stable, allowing our teams to stay productive without unexpected disruptions. The learning curve is also reasonable; new users can get up to speed relatively quickly without extensive training.
What do you dislike about the product?
The layout and user experience could be significantly improved. Compared to more modern tools like Jira or Azure DevOps, the interface feels overly simplistic and lacks polish. While it offers some automation features, they’re not as intuitive or robust as other platforms. Additionally, maintaining consistency across teams is challenging. For instance, where platforms like Jira offer standardized epics and stories that teams can easily reference and tag, this tool allows for too much variation in naming and structure, which often leads to confusion and misalignment.
What problems is the product solving and how is that benefiting you?
Smartsheet has provided a consistent and reliable platform for managing our projects, which has been a significant benefit in my current role. It allows our team to stay aligned on tasks, timelines, and priorities without the disruptions I've encountered with other tools in past roles.
The platform is also relatively easy to learn, which helps streamline onboarding and ensures new users can contribute quickly. While there’s room for improvement in layout and standardization, Smartsheet still gives us a centralized space to track progress, share updates, and keep work organized across multiple stakeholders.
The platform is also relatively easy to learn, which helps streamline onboarding and ensures new users can contribute quickly. While there’s room for improvement in layout and standardization, Smartsheet still gives us a centralized space to track progress, share updates, and keep work organized across multiple stakeholders.
Good tool for project management
What do you like best about the product?
It helps our team stay connected and organized while giving leadership line of sight of upcoming deliverables, timing and progress.
What do you dislike about the product?
Tiny complaint about the UI, the way we have our pick lists set up for table view, I can't always tab over with my current selection being captured. it's just a touch finnicky.
What problems is the product solving and how is that benefiting you?
We needed a dedicated space to track deliverables and many different discrete attributes of them. It gave us a singular place to document what's in the pipeline, progress thereof as well as topline dashboard for leadership to have line of sight.
Collaborative!
What do you like best about the product?
In my work, it is very helpful to have a shared document where colleagues can all make updates to the same document at the same time.
What do you dislike about the product?
I wish changes would save automatically (versus having to manually click file, save).
What problems is the product solving and how is that benefiting you?
Smartsheet is solving the problem of not allowing multiple users to edit a single document at once. In my work, there are projects that multiple colleagues are working on at once. Being able to make updates to the document in real time so others are aware of the status's of tasks, what still needs to get done, etc. is super helpful in our day to day work.
Great
What do you like best about the product?
This product is fantastic!! We use it in so many different ways, scheduling, payroll, milage tracking, etc.
What do you dislike about the product?
Notifications are sometimes delayed to send.
What problems is the product solving and how is that benefiting you?
Honestly, too many to describe! Smartheets is AMAZING!!
Smartsheet has been helpful and developing tools for my work activities.
What do you like best about the product?
Smartsheet has a great capacity to make your work more intuitive; the workspaces you can create can be easily managed, and it is a great tool.
What do you dislike about the product?
On some occasions, it takes too much time to refresh or update information.
What problems is the product solving and how is that benefiting you?
It makes it easy to identify changes, and it takes less time to get things done on my end.
It's convenient to organize notes that can easily be shared with team members.
What do you like best about the product?
It's a convenient place to organize and track project lists, notes, action items, milestones. Each team member can update independently but everyone can see what is happening at any time. Files and photos can also easily be shared across the team or even outside organization members.
What do you dislike about the product?
Having to log-in online each time. An app might be great.
What problems is the product solving and how is that benefiting you?
Easily keeps a great tracking list of all the different projects our team is working on and their different stages.
Great app for collaborating with shared data
What do you like best about the product?
I like that it's very Excel-like in presentation and supports the following:
Shared access
Automation workflows
Activity history
The ability to connect different sheets
An API for automating work using external tools
Shared access
Automation workflows
Activity history
The ability to connect different sheets
An API for automating work using external tools
What do you dislike about the product?
Not-quite-Excel syntax is frustrating and hard to debug. Automation workflows don't always trigger for unknown reasons, and do not contain enough conditional logic. 300 row copy/paste limits restrict utility for some operations. Sorting behavior for columns with dropdown values is weird.
What problems is the product solving and how is that benefiting you?
Collaboration with others and providing data in a way that can be shared and tranformed using APIs.
Love It!
What do you like best about the product?
its a smart version of excel. I love to be able to assign tasks within smartsheet and it keeps track of all changes and history. I also love the ability to control what I share with others in the organization.
What do you dislike about the product?
The automations can have a little more features and the messaging can be a little more user friendly like when we refer to a column we have to apply special brackets.
What problems is the product solving and how is that benefiting you?
WE build out the sheet and its automations so now parties get pinged when there is an action item for them as opposed to being CCd in emails and folks are missing information before they proceed. It also eleviates my team from gathering the data from others. More departments have adopted Smartsheet for the same reason.
this is excel on steroids
What do you like best about the product?
possibility to create dashboards with just a few clicks, (almost) full excel functionalities but easier.
What do you dislike about the product?
small companies cannot afford it because of cutting costs reasons.
What problems is the product solving and how is that benefiting you?
visibility, ease to use, i can organize better the files
The most user friendly way to manage projects
What do you like best about the product?
I work with Smartsheet almost daily, it helps me keep track of my projects, it makes it super easy to create project plans, UAT trackers, and every other kind of work management you could think of. The forms and automations make working with users outside of your organization as easy as it gets. Also the templates are incredibly helpful, only for very fringe cases do I end up creating something from scratch.
What do you dislike about the product?
The learning curve is slightly steeper for formulas than one would expect for a solution that's SO user friendly in every other aspect.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me ensure timely and active collaboration in projects, by managing both internal and external resources, assigning work and keeping track of it, and providing super easy ways to ensure all the stakeholders are aligned and communication flows in every direction needed.
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