Smartsheet
SmartsheetExternal reviews
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Great Automation and Project Management
What do you like best about the product?
Ease of setting up automation
Project management - having all the related sheets, forms, gantts in the same place
Project management - having all the related sheets, forms, gantts in the same place
What do you dislike about the product?
Takes a long time to set up links to other sheets.
Would be good if you could set up a form to fill in a scorecard.
Would be good if you could set up a form to fill in a scorecard.
What problems is the product solving and how is that benefiting you?
Its a single place to keep KPI scorecards, KPI tracking, Project tracking, Issue management through the forms.
Versatile and Intuitive, but Formula Building Needs Simplifying
What do you like best about the product?
I truly love how versatile it is. It suits all of our information management needs and has become our one stop shop for multiple departments - it has really helped to provide support to all levels of experience and express it in a way that is creative yet intuitive
What do you dislike about the product?
The formula building can be a bit daunting to begin with. I would love it if there was a more simple formula building function as currently I tend to visit the community support section.
What problems is the product solving and how is that benefiting you?
As an organisation - we have gone through a huge amount of department and process changes, this has made information management really pivotal to how efficiently we can operate. We had a billion different folders on multiple platforms full of great resources - this was impossible to keep track of and relied on people passing on information to understand where it was all kept. This is now not the case - our entire department resources are kept in one WorkApp to make it easier for everyone to digest - from newbies up to top management who don't have time to filter through 15 folders and links. By also having the text sections, I can easily highlight new changes to documentation - this is not something that is easy to do on other platforms.
Great Organization and Helpful Dropdowns, but Issues with Data Loss and Dynamic View
What do you like best about the product?
The organization is great. The dropdowns are helpful.
What do you dislike about the product?
If multiple people are on the same sheet at the same time sometimes data can be lost. Can't delete lines in dynamic view.
What problems is the product solving and how is that benefiting you?
Tracking support staff resources.
Smartsheet has been a great resource for a 1 stop shop of information.
What do you like best about the product?
Smartsheet has been a great resource to help multiple users access information. Individuals within our company will gather all information for a job and upload into Smartsheet. From there, all active users can access this information when needed for reference. This has been very helpful.
What do you dislike about the product?
Smartsheet can be hard to grasp for those who are not tech savvy. Though, with a little bit of training this can be learned.
What problems is the product solving and how is that benefiting you?
Having all information accessible as been very helpful. If I was to be missing a document for a project, it is much easier to be able to pull from Smartsheet vs track down.
Visually Seamless with Great Customization
What do you like best about the product?
I appreciate how intuitive Smartsheet is, eliminating the need for extensive training. The ease of setting it up was a significant advantage for me. I enjoy the ability to add several subtasks under each category, which creates a seamless visual when sharing projects with other teams. The customizable options are plentiful, and the templates are both useful and visually appealing.
What do you dislike about the product?
I find Smartsheet's cost too high for most companies to continue purchasing licenses.
What problems is the product solving and how is that benefiting you?
I find Smartsheet enables seamless project creation and sharing with teammates and offers customizable options and intuitive templates, enhancing team communication.
Easy Collaboration for Project Management Teams
What do you like best about the product?
Smartsheet is straightforward to use and features an intuitive, user-friendly interface. I work with multiple sheets every day, and I appreciate being able to share them with both customers and coworkers while controlling their access permissions. This functionality helps me keep my projects on track and minimizes mistakes or the confusion that can come from too many people being involved.
What do you dislike about the product?
I find it challenging to adjust the size of rows and columns, and I wish there were an option to do so more easily. Additionally, starting a new sheet from a blank template is not very straightforward for me. I find it much simpler to create a new sheet by duplicating an existing Smartsheet.
What problems is the product solving and how is that benefiting you?
Smartsheet helps keep all project details organized in one central location, making it easy for all stakeholders to access the information they need. This has been beneficial for me, as it allows others to find answers to their questions on their own, without having to contact me directly.
Great product - ease of use is wonderful!
What do you like best about the product?
One of Smartsheet’s biggest strengths is its collaborative nature. You and Gomez, Patricia have used it to coordinate editing access and share project files seamlessly. It supports comments, mentions, and notifications to keep everyone aligned.
What do you dislike about the product?
Smartsheet’s spreadsheet-like interface can be both a strength and a weakness. While familiar to Excel users, it can feel unintuitive or overwhelming for those expecting a more visual or drag-and-drop experience.
What problems is the product solving and how is that benefiting you?
Smartsheet’s cloud-based nature and real-time collaboration features allow you to coordinate with HR, IT, and external vendors.
Serice Center Manager
What do you like best about the product?
Simplicity of use and design 1211111111111111
What do you dislike about the product?
Cant find things sometimes. doesn't always integrate well
What problems is the product solving and how is that benefiting you?
Task management and development, so far
All in one solution
What do you like best about the product?
Once the initial setup is complete, I find it easy to use. I like that I can link information between different sheets, which really helps me avoid repeating tasks. The live updates from other users are also beneficial, especially since any changes are highlighted in real time. As someone whose laptop often freezes, I also find the auto-save feature very helpful.
What do you dislike about the product?
Figuring out the formulas can be tricky, even when using the AI tool. although the community is helpful for this too.
What problems is the product solving and how is that benefiting you?
Having a live priority tracker for resourcing has been essential for managing their time efficiently, as it eliminates the need for constant check-ins. Handovers have also become much faster because it's now possible to add notes and attachments to jobs, as well as assign them to different people.
User Friendly
What do you like best about the product?
Easy access of all project documents and information on a single sheet by all intended team members.
What do you dislike about the product?
Email notification without showing the sender.
What problems is the product solving and how is that benefiting you?
1. Ease and interactive communication - reaching the intended audience at a go and enabling faster decision making.
2. Storage of Project documentation with history/change trail thereby saving time retrieving informaion.
2. Storage of Project documentation with history/change trail thereby saving time retrieving informaion.
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