Gong
Gong.ioExternal reviews
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I use Gong Daily to track and drive team results
What do you like best about the product?
Love the user experience, the visual breakdown of the call with the transcript is great.
What do you dislike about the product?
With there was more Call to Actions highlighted in the calls and a better summary feature for longer calls that are logged.
What problems is the product solving and how is that benefiting you?
Helping with Call review, and Sales team traing
Gong - Makes note taking more efficient
What do you like best about the product?
As a Customer Success Manager, I have many customer calls a day, sometimes they are back to back which makes note-taking a challenge. With Gong, I am confident that I will have detailed enough notes I can copy after a call which saves me a ton of time. If I ever forget a specific aspect of the call I can always search for a key word and Gong will tell me what point in the call that word was mentioned.
What do you dislike about the product?
The calls have an expiry date, I set mine to the longest which is 730 days which has not been an issue yet.
What problems is the product solving and how is that benefiting you?
- I don't need to remember everything that happened in a customer call, I can be more present during the call and be confident Gong will summarize the call for me afterwards
easy to use tool
What do you like best about the product?
It really helps me monitoring and coaching my team. 2 things I use the most is 1) call snippets 2) search bar in the call transcript
What do you dislike about the product?
I would like to be able to see my activity history in feedbacks provided summarized and for more than 30 days
What problems is the product solving and how is that benefiting you?
I can coach my team easier and quicker
Efficiency At Scale
What do you like best about the product?
Outlines, points of interest and stats have been quite helpful
What do you dislike about the product?
Still having the same issue with meetings not being picked up or synced with Gainsight. Also the AI summaries leave more to be desired.
What problems is the product solving and how is that benefiting you?
Gong has created automation in my workflow which is the biggest benefit
Great tool and easy to use
What do you like best about the product?
Everything, including the ease of finding conversations.
What do you dislike about the product?
Everything is useful and simple to use and understand.
What problems is the product solving and how is that benefiting you?
I haven't identified any problems so far
Sales Manager review
What do you like best about the product?
It is incredibly helpful for myself and for the reps to not have to worry about taking notes on call because we will have the recording and transcript available.
What do you dislike about the product?
There are some minor functionality bugs, and the UI could be refreshed, but overall pretty happy.
What problems is the product solving and how is that benefiting you?
It is helping me to manage a team of 7+ sales reps and be up to date on deals without having to be physically present for every call.
Gong has helped in my performance
What do you like best about the product?
I like their features, accessibility to navigate, and more importantly I like to be able to listen to past recordings
What do you dislike about the product?
I do not think I dislike anything about the platform
What problems is the product solving and how is that benefiting you?
It has benefited me in building my confidence in the calls by listening to others and learn tips and strategies given by the report
Reliable, detailed and informative
What do you like best about the product?
With the AI Wars and everyone trying to just throw it at every possible change, Gong still handles that pretty decently. It still offers excellent summaries, and it improved its UI to easily switch between scripts and speakers. It just got easier to work with while having great AI features that doesn't feel half-baked or rushed
What do you dislike about the product?
I dont know if its a personal issue or bad luck, but sometimes it just wont join or record no meetings. i just wish if its easier to make it join in one button and have insured UI elemt that it is working.
What problems is the product solving and how is that benefiting you?
- User calls: easy to find frustrations, challenges and weaknesses
- Search calls by definitions
- Easy to share comment and keep track of any discussion or mention
- Briefs, next steps and analytics
- Search calls by definitions
- Easy to share comment and keep track of any discussion or mention
- Briefs, next steps and analytics
Great tool! Not only for recording calls, but for following up with clients/customers/leads as well!
What do you like best about the product?
- That it records your meetings automatically
- That is transcibes your meetings
- That is categorizes conversations and allows you to track keywords
- That it provides a breakdown of your conversation, via highlights, next steps and a summary using AI
- That is has its own AI chat version within the application to ask questions about your meeting. i.e " Did xxx talk about yyy?" " Was topic xxx mentioned?" etc
- That is transcibes your meetings
- That is categorizes conversations and allows you to track keywords
- That it provides a breakdown of your conversation, via highlights, next steps and a summary using AI
- That is has its own AI chat version within the application to ask questions about your meeting. i.e " Did xxx talk about yyy?" " Was topic xxx mentioned?" etc
What do you dislike about the product?
I honestly haven't had an issue that I can remeber to say anything that I dislike anything about it
What problems is the product solving and how is that benefiting you?
Recording & transibes meetings, tracking nextstep with stackeholders... its my own personal AI secartary for all my meetings
Super easy to use, and great to help improve your skills.
What do you like best about the product?
I like how the user interface is very simple and easy. It gives you options to make customizatoin easy and fills the needs of your roles.
What do you dislike about the product?
I wish there were more ways to customize the options of rating your calls and other stuff in that area.
What problems is the product solving and how is that benefiting you?
Helping us review our calls. We are getting better calls as we review them.
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