Gong
Gong.ioExternal reviews
6,451 reviews
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Insanely insightful, useful and saves a whole lot of time.
What do you like best about the product?
The AI curated summaries are always so accurate, and mean I no longer need to skip through every call but instead can understand what was spoken about without watching. The ability to search on a call and say 'did the customer mention XYZ, how did they seem about XYZ is so useful.
What do you dislike about the product?
It's genuinely hard to find anything that I dislike in Gong. It would be great if the AI features extended across multiple calls for one account
What problems is the product solving and how is that benefiting you?
Saves a lot of time by being able to look back on calls, see what was spoken about, and what promises were made on my end. Also means I don't need to take notes during the call, because the AI feature creates my summary and follow-up list without me doing anything.
Required for any GTM function!
What do you like best about the product?
Gong is the most useful tool in a CSM's toolkit. The ability to record client calls, receive AI-generated summaries that highlight next steps, and be able to send snippets to PMs is invaluable for me. It lets me focus on the client in real time, and ensure I have everything I need afterwards to make sure I can take every possible valuable action once it's wrapped.
It integrates really well with Slack and SFDC, highlighing for you which upcoming deals haven't had any action recently.
Super easy to implement, too.
I use it daily and really couldn't imagine managing accounts without it.
Lastly, support is pretty stellar. I rarely had issues and any questions I had were quickly dealt with.
It integrates really well with Slack and SFDC, highlighing for you which upcoming deals haven't had any action recently.
Super easy to implement, too.
I use it daily and really couldn't imagine managing accounts without it.
Lastly, support is pretty stellar. I rarely had issues and any questions I had were quickly dealt with.
What do you dislike about the product?
Honestly can't think of anything. Gong is a really useful tool for onboarding/training, so maybe investing better features into the ability to create folders and instead allow admins to create a more guided set of calls for new hires to listen to.
What problems is the product solving and how is that benefiting you?
Recording calls for thorough note taking.
Summarizing calls to remind me of any next steps.
Seeing at a glance which upcoming opportunities haven't had any interaction.
Summarizing calls to remind me of any next steps.
Seeing at a glance which upcoming opportunities haven't had any interaction.
I love Gong!
What do you like best about the product?
I love the AI capabilities and the transcript the most. I also love how it auto-records my calls when I add the email associated with my account to the meeting.
What do you dislike about the product?
I really with the AI capabilities would also be available for internal calls and not just external calls. It's very helpful and super accurate for external calls and I want that feature for my internal calls. It saves me a ton of time when recapping calls and creating a report off those calls.
What problems is the product solving and how is that benefiting you?
It saves me time after I interview customers and making reports based on win-loss analysis.
Great product
What do you like best about the product?
There are rarely, if ever, any technical issues with the recordings or the quality of recorded calls. The audio and video work well, and the recent call summaries are an absolute game-changer and time-saver when looking at old calls.
What do you dislike about the product?
The transcription process still needs work. There are usually multiple incorrect words or phrases that I then have to listen to the call itself to resolve. Overall, the transcripts are very helpful for a high-level overview of a call, but if I need to get into the weeds, I'll have to listen to the call as I can't fully trust the transcription.
What problems is the product solving and how is that benefiting you?
Makes it very easy to get coaching from my manager, gain intelligence on prior or prospective customers, and learn what others in the sales org do well.
An top of the line AI assistant to sellers and sales managers
What do you like best about the product?
The platform itself is extremely user friendly for our sellers and line managers.
The speech to text technology is best in class.
The customer support is fantastic and I lean on the team frequently for questions/trainings etc.
The speech to text technology is best in class.
The customer support is fantastic and I lean on the team frequently for questions/trainings etc.
What do you dislike about the product?
The biggest area of concern I run into is around GDPR compliance and navigating the different legal needs for different regions working for a global company.
What problems is the product solving and how is that benefiting you?
For the Sellers the main benefit is leverage the Call Spotlight feature to streamline their next steps and learn from each others best practices.
For the managers the primary benefit is around the analytics and leveraging the tool for call coaching. Being a global company this also helps with the transcription and translation of different languages.
For the Rev Ops team it would be aroud the customer insights we get through the trackers.
For the managers the primary benefit is around the analytics and leveraging the tool for call coaching. Being a global company this also helps with the transcription and translation of different languages.
For the Rev Ops team it would be aroud the customer insights we get through the trackers.
Gong is a great product!
What do you like best about the product?
I like the actionable items recap after the call. I find it very useful.
What do you dislike about the product?
perhaps improved speech to text, I do think that as a product it is great.
What problems is the product solving and how is that benefiting you?
I use it as a note taker and for personal coaching based on my interactions with customers.
Very useful resource
What do you like best about the product?
Summary of calls and meetings in bullet point form
What do you dislike about the product?
Not really any major issues that I have found so far
What problems is the product solving and how is that benefiting you?
Concise summary of calls and client meetings
Gong has upleveled myself and my team!
What do you like best about the product?
- Ability to pull snippets from calls has been helpful in a variety of situations. The most common situation that I've used this is to provide or receive feedback from my peers/managers. I was even able to hold a training session where we listened to impactful snippets from each team member's calls and add to our team's arsenal of talk tracks
- Makes it much easier to hit the highest priority action items/next steps for customers in follow-up emails
- Anaytics/data has given me an objective target to shoot for during my customer interactions (talk time, # of questions, interactivity, patience, etc.). Never had access to that before!
- There are many different features that I'm only touching the surface on. Much more detail into being the best I can be at my job
- Makes it much easier to hit the highest priority action items/next steps for customers in follow-up emails
- Anaytics/data has given me an objective target to shoot for during my customer interactions (talk time, # of questions, interactivity, patience, etc.). Never had access to that before!
- There are many different features that I'm only touching the surface on. Much more detail into being the best I can be at my job
What do you dislike about the product?
- It does take a bit longer to get the recording with Gong vs Zoom, but having the action items listed out in the analytics negates this issue a bit.
What problems is the product solving and how is that benefiting you?
Making the follow up email process MUCH better. I no longer have to take detailed notes during the call or try to remember what was said. I can spend more time being present with the customer and focus on getting all of the good nuggets of information to review later.
Detailed coaching. Without having to listen to the entire call, we can give and get feedback from our team. We can also pull specific snippets to make it easy to callout what we liked the best/areas of opportunity and share that with that person
Detailed coaching. Without having to listen to the entire call, we can give and get feedback from our team. We can also pull specific snippets to make it easy to callout what we liked the best/areas of opportunity and share that with that person
More efficient way to work
What do you like best about the product?
Gong has some great insights and makes client recaps quick and easy. It's also very straightforward to share with clients or team members.
What do you dislike about the product?
I'm not super tech savvy, so there has been a learning curve.
What problems is the product solving and how is that benefiting you?
Helps me share with teammates and leadership to create quick and easy coaching experiences.
Customer Success using Gong
What do you like best about the product?
+ Love that it frees me to be fully attentive in conversations rather than trying to take notes
+ Like the summarization of the call and next steps
+ Ability to quickly share snippets or quotes with my team
+ Like the summarization of the call and next steps
+ Ability to quickly share snippets or quotes with my team
What do you dislike about the product?
No real downsides or dislikes that I can say. It's a great platform and has made me more effective in my role.
What problems is the product solving and how is that benefiting you?
Gong solves these pain points for me:
1) Relying on my memory or incomplete notes taken to remember contents of meeting and be able to take actions or next steps
2) Inability to easily share call outcomes or feedback with colleagues who could not attend or leadership who want updates
3) Inability to get coaching or learn how to better manage conversation
1) Relying on my memory or incomplete notes taken to remember contents of meeting and be able to take actions or next steps
2) Inability to easily share call outcomes or feedback with colleagues who could not attend or leadership who want updates
3) Inability to get coaching or learn how to better manage conversation
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