Gong
Gong.ioExternal reviews
6,450 reviews
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All-around great product!
What do you like best about the product?
From coaching to deal management, Gong does it all. Easy to use once you know what to look for. Integrations are top notch as well
What do you dislike about the product?
Gong can do so much that it's easy to get lost.
What problems is the product solving and how is that benefiting you?
One place to go for coaching, deal/oppty management, and notes!
Poor value for money, lack of integrity
What do you like best about the product?
The call recording process is straightforward and was not hard to set up.
What do you dislike about the product?
Lack of value for money. Transcription is mediocre. "AI" features add relatively little value in your sales process. Company is very aggressive with their customers and has historically poached salespeople from their customers - I would not trust them with my data.
What problems is the product solving and how is that benefiting you?
Recording calls is helpful especially with remote or hybrid sales team
Always records, Good transcripts, Good AI
What do you like best about the product?
I don't have to wonder whether or not it'll record my calls, it always does. The transcripts are very helpful, and the interface is easy to navigate. I use it every day on customer calls and to review sales calls.
What do you dislike about the product?
It is very sales focused, as a CSM it doesn't immediately feel like a customer success tool but it serves most of my functions well.
What problems is the product solving and how is that benefiting you?
Being able to share my customer calls with the team, and watch sales or customer calls that I'm not a part of.
Gong is a great tool for analysis and all selling!
What do you like best about the product?
Gong has helped me comprehend and understand the needs of client on a more personal and value-based level & it's been a huge help in my selling processes. You can go back and search within calls, there's transcripts, AI summarizes the meeting.
What do you dislike about the product?
There is no way to create the same snippet once it expirres without having to go back to that specific call and re-snipping it.
What problems is the product solving and how is that benefiting you?
recording meetings with clients & the ability to share questions they have with other departments in my organization
Great Notetaking Device
What do you like best about the product?
Being able to see a summary of the key points discussed in the call
What do you dislike about the product?
The UI is a little clunky, but overall it is easy to use
What problems is the product solving and how is that benefiting you?
I manage 6 territories and am constantly on the phone - it's hard to take notes while also paying attention and being interactive. Gong is valuable as a resource to quickly look back on calls. I also like the fact that it summarizes key points, reducing the amount of time I need to pick through transcripts or actually listen to calls
Excellent reference point for maintaining accuracy
What do you like best about the product?
the note taking features and the ability to revisit the call and ensure all understanding is 100% accurate.
What do you dislike about the product?
It does not link to my SFDC CRM so i still have to update projects.
What problems is the product solving and how is that benefiting you?
It solves the probelm of note taking and jotting down quicklly listed requirements as all are recorded and summarised. Saves me time and allows me to ensure 100% accuracy.
Amazing tool to keep deals moving forward!
What do you like best about the product?
I love gongs recording capabilities and deal activity tracking capabilities. The detail captured from calls helps you stay on track with deals and get over all the correct information to the prospect. Nothing slips through the cracks with this tool!
What do you dislike about the product?
Calling and email is a little clunky when prospecting out of the tool but it still does the job.
What problems is the product solving and how is that benefiting you?
Gong lets me know exactly what i need to send to customer after a call. The feedback from calls is great for coaching and insights on how to improve.
A very useful tool for keeping on top of things
What do you like best about the product?
Love the reminders for follow ups and the AI generated call summaries. It saves me a lot of time. About to start using Engage in our day-to-day so looking forward to exploring more features.
What do you dislike about the product?
A really minor thing - but as you are a global platform, it'd be good to have the option to change the currency sign. We operate in £ and not $ so it can be slightly confusing.
What problems is the product solving and how is that benefiting you?
Time saver and also coaching tool
Favorite Tool
What do you like best about the product?
I love the summary tool! Makes referencing call notes very easy
What do you dislike about the product?
Nothing. Love it so much. My favorite resource that allows me to do my job confidently
What problems is the product solving and how is that benefiting you?
Call note taking is easier
Gong is Simple,Intuitive and Impactful..it’s 100% the best!
What do you like best about the product?
I like how it has made it easy for us to record our sales and customer success such as meetings.
Has also made it easy for us to track activity that are on deals.
Great for hosting our training videos internally and allowing for collaborative call feedback .
Has great customer suppport!!
Has also made it easy for us to track activity that are on deals.
Great for hosting our training videos internally and allowing for collaborative call feedback .
Has great customer suppport!!
What do you dislike about the product?
Gong is a great platform with actionable insights and amazing customer support..nothing that i dislike towards it!!!
What problems is the product solving and how is that benefiting you?
It has helped us to measure productivity of our team!
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