Gong
Gong.ioExternal reviews
6,450 reviews
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Notetaking Efficiencies
What do you like best about the product?
Next Steps Review
Meeting notes
% of talk time
Meeting notes
% of talk time
What do you dislike about the product?
I'm excited about how the app will learn my niche business over the year to come. Right now, it is unsure about what specific language is pertinent to sales within my sector.
What problems is the product solving and how is that benefiting you?
Time savings
Historical look up
Historical look up
The Cortana AI of Sales
What do you like best about the product?
Gong helps maintain an accurate track record of important items discussed and improves individual sales performance through coaching metrics. Gong is there on every call, every day and is real easy to use.
What do you dislike about the product?
The "Ask me anytinhg" feature is great, but it sometimes misses information.
What problems is the product solving and how is that benefiting you?
Gong is solving my problem of maintaining next steps - Gong catches everything and provides an easy to digest list of next steps.
Super helpful!
What do you like best about the product?
The auto-recording of all my demos and calls is helpful so I can refer back as necessary. It also cuts down on redundant meetings and calls with prospects, because I can just send them the recordings of our previous meetings.
What do you dislike about the product?
Sometimes the software glitches and doesn't record my meetings. It doesn't happen often, but when it does it can be frustrating if it's something I wanted to be able to look back on.
What problems is the product solving and how is that benefiting you?
Redundant meetings since I'm able to look back on previous conversations and send recordings to customers of our former conversations.
By far one of the best recoding tools!
What do you like best about the product?
It saves me so much time having a clear list of next steps. It helps me focus more in the conversation instead of just taking notes to make sure I don't miss something. As a result I have more engaging and productive calls with my customers.
What do you dislike about the product?
There's nothing that comes to mind. I love it!
What problems is the product solving and how is that benefiting you?
Saving time
Great Tool for every role
What do you like best about the product?
Can view all the details about the call on one page, the notes, the next steps, the video and transcript and can also see how long each person spoke and when screen sharing started/ended
What do you dislike about the product?
None I can think of right now , going pretty well for now
What problems is the product solving and how is that benefiting you?
Good to see all calls recorded in one place for training, and for going back to view calls to assess
Used Gong now at two companies
What do you like best about the product?
A lot of companies deploy Salesforce for operational purposes and/or management reviews and 1:1s. But Gong makes us of the data in a way that is userfriendly and intuitive for sales. Also automating some aspects of data entry and checks. Ultimately so the sales rep can be more present and focused on how to win, vs. Salesforce hygene. Ultimately hopeful leading to more accurate forcasting and cross-resource deal support. I use it daily, and advocate for using this as the main Sales interface over SFDCs LWC UI.
What do you dislike about the product?
No real complaints honestly. just keep the foot to the gas and keep innovating bulishly. there is a lot opportunity to expand what Gong is doing and Im excited to see where they take things beyond the core sales capabilities they already have.
What problems is the product solving and how is that benefiting you?
Gong helps you keep ontop of what i call "deal killers" in a way that would othewise be manual. it helps 1:1 meetings be more on relivant and in context, vs. repetitive or "this quarters inititve is all about..."
Teach yourself to make finer conversations
What do you like best about the product?
It helps understand what our strng points are in a conversation adn how calls can be made better.
What do you dislike about the product?
I odnt't have anything I dislike about it.
What problems is the product solving and how is that benefiting you?
call synopsis given can be used to better our conversation skills.
Gong, a daily activity
What do you like best about the product?
It comes with text enabled version and helps us to make notes while listening
What do you dislike about the product?
It should be downloadable to transfer the data to USB to listen more
What problems is the product solving and how is that benefiting you?
It helps me to provide constructive feedback to my direct reports and helps me attain process knowledge which makes me confident to address individual queries.
Great product, brilliant company, a Must for your Sales Stack.
What do you like best about the product?
Gong thinks about solutions to problems you never even thought could be solved.
What do you dislike about the product?
Concern that they may be trying to be too much and then lose how dominant they've been at developed best in class features for their core value and product.
What problems is the product solving and how is that benefiting you?
Call recordings and AI summaries - Makes it extremely easy to disseminate the voice of the customer throughout the organization.
Tracking activity with customers - ensuring we are communicating with clients to lead them to success.
Trackers enable us to understand core themes, and prevelance of themes across our book of business.
Tracking activity with customers - ensuring we are communicating with clients to lead them to success.
Trackers enable us to understand core themes, and prevelance of themes across our book of business.
The best AI in the game, great user interface. Our account rep is also outstanding.
What do you like best about the product?
I like the call review feature. As an SDR manager, I need to review discovery calls to see if there is a valid opportunity. This feature cuts my reviews by 5x.
What do you dislike about the product?
Wish we could trial and demo features for free. For instance, Gong engage is only available by watching a video or getting on a call with someone who can show the feature. I want to use it to craft emails for my SDRs but havent been able to try.
What problems is the product solving and how is that benefiting you?
Solving the call reiew challenges. Helping me coach my SDRs on cold calls.
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