Gong
Gong.ioExternal reviews
6,450 reviews
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great platform! AI insights are extremely helpful
What do you like best about the product?
AI summary breaking down the 10 key points of the call and then a separate section for next steps are very beneficial. As a CSM managing 100+ clients, this saves an immense amount of time. Also, the insights on call performance are an interesting perspective to have for coaching.
What do you dislike about the product?
More insights on interaction stats (call performance tips) would be helpful. This is a great coaching tool
What problems is the product solving and how is that benefiting you?
Searching through calls to find key phrases, names, topics, etc.
Love Gong!
What do you like best about the product?
One of my favourite sales tools - helps me update Salesforce and follow up with customers after calls.
What do you dislike about the product?
AI is still not ideal but very helpful anyways
What problems is the product solving and how is that benefiting you?
Follow ups and Salesforce updates
Quality Product
What do you like best about the product?
Quick insights into the call shortly after it has been completed. I can easily skip around based on the topic covered.
What do you dislike about the product?
I wish there was a way to have it join my zoom calls and be less obvious.
What problems is the product solving and how is that benefiting you?
Helps me be more efficient when I need to revisit a conversation. I leverage the tool to have a more strategic and effective relationship with my clients.
Valuable tool for a number of use cases
What do you like best about the product?
My company uses Gong for most customer-facing calls. It's extremely helpful for capturing snippets of customer feedback and sharing with relevant teams internally. As the customer proceeds through the journey from sales cycle, through onboarding and being handed over to an account manager, it's a valuable tool to review previous calls and email conversations to understand sentiment and access quick highlights.
As somone who leads onboarding calls, I love that Gong takes notes and will guide me on the follow up action steps I need to take after the call. It means I can continue with the momentum of the call and not need to stop to take notes. We send call recordings to customers too, which is useful when not all of their team can attend but need access to the info shared. Another of my favorite features is being able to search transcripts of calls - this is especially helpful when a customer is sure they've been told information that contradicts with our product offering/services. We can find the conversation and help clear up confusion easily.
Altogether, it's a highly valuable tool for our organisation to gain and share needed insights into our customers. It's also nice to set it and forget it. It's added as a default on our calendar booking links, so it's always set up for the calls we need it on.
As somone who leads onboarding calls, I love that Gong takes notes and will guide me on the follow up action steps I need to take after the call. It means I can continue with the momentum of the call and not need to stop to take notes. We send call recordings to customers too, which is useful when not all of their team can attend but need access to the info shared. Another of my favorite features is being able to search transcripts of calls - this is especially helpful when a customer is sure they've been told information that contradicts with our product offering/services. We can find the conversation and help clear up confusion easily.
Altogether, it's a highly valuable tool for our organisation to gain and share needed insights into our customers. It's also nice to set it and forget it. It's added as a default on our calendar booking links, so it's always set up for the calls we need it on.
What do you dislike about the product?
No downsides that I can recall. However, I don't love that when Gong is included in a call, it appears as an additional attendant would with it's own blank video screen. I'd love for it to be there to record without taking up visual space like an off-camera visitor.
What problems is the product solving and how is that benefiting you?
- As a training tool
- To capture customer feedback
- To share onboarding call recordings with customers
- Understanding customer needs, sentiment, etc.
- Notetaking tool for meetings
- To capture customer feedback
- To share onboarding call recordings with customers
- Understanding customer needs, sentiment, etc.
- Notetaking tool for meetings
I wouldn't work somewhere that doesn't have Gong setup
What do you like best about the product?
The ability to not worry about detailed note taking during calls, so I can be engaged and listen to customers. I can summarise the call afterwards, if the automated features on Gong miss smomething, although they are usually spot on. I use Gong everyday.
What do you dislike about the product?
Just nitpicking but...
The automated emai that Gong generates after calls for you to follow up with is rarely usable. Needs to be shorter. We should be able to edit it by suggesting prompts and have the email regenrate. At the moment, I edit 80% of it but just use it to remind me what to mention.
Also, it would be call if you could always view the camera feeds from everyone, even if someone is presenting. In Zoom they are visible during the call, but don;t know if they can be recorded as well as the screen share.
Being really fussy, could recorded calls be available sooner after they finish? Not a huge deal though, it's not that slow.
The automated emai that Gong generates after calls for you to follow up with is rarely usable. Needs to be shorter. We should be able to edit it by suggesting prompts and have the email regenrate. At the moment, I edit 80% of it but just use it to remind me what to mention.
Also, it would be call if you could always view the camera feeds from everyone, even if someone is presenting. In Zoom they are visible during the call, but don;t know if they can be recorded as well as the screen share.
Being really fussy, could recorded calls be available sooner after they finish? Not a huge deal though, it's not that slow.
What problems is the product solving and how is that benefiting you?
Being able to reflect on calls after the fact enables more effective follow up communications.
How did sales teams function before this?
What do you like best about the product?
Being able to review my coworkers call to continue to improve. Call insights. All the notes and call scripts so I can easily go back and review when adding notes to Salesforce. Gong especially for new hires is the best way to review calls/demos and get up to spead with the products and questions you will get without having to be on each call live.
What do you dislike about the product?
Every once in a while when you happen to have a bad call you just hope that isn't the call your manager decides to review :). In all seriousness the platform is amazing and I would definitely suggust using it to upskill your team.
What problems is the product solving and how is that benefiting you?
It is the quickest way to upskill yourself from reviewing your own calls and your team's calls.
1 -Yr into Gong - hard to think of managing a sales team without it.
What do you like best about the product?
Dealboard - quickly and efficiently look at the health of accounts and recent interactions. CRM enhancements allow sales reps to even manage their pipelines easier.
What do you dislike about the product?
Not much but I would like some more templates around different methodologies to potentially choose from (MEDDICC / consultative selling etc)
What problems is the product solving and how is that benefiting you?
Coaching is #1 - quick visibility into reps calls and easily searchable transcripts. Can quickly ping other members of the org. for answers and share with fols internally. Visibility to C-Suite is great and awesome for onboarding or for reps that need performance improvement.
Forecasting is #2 - helping reps manage their pipeline and being realisic about it.
Forecasting is #2 - helping reps manage their pipeline and being realisic about it.
Gong is very helpful!
What do you like best about the product?
It has been very helpful in terms of keeping yourself upto date on tasks and to dos. It's AI is very helpful in creating follow ups and summarizing events that took place.
What do you dislike about the product?
The attachments tend to be slow in being attached and it does not allow to put excel sheets on the email body.
What problems is the product solving and how is that benefiting you?
It is solving scheduling problems and keeping tasks accomplished on a timely manner.
Gong is amazing!
What do you like best about the product?
The quality of the call and the transcript
What do you dislike about the product?
There is nothing that I dislike aboit Gong
What problems is the product solving and how is that benefiting you?
Gong helps in listening to the calls
Gong saves me and my Customer Success team time every day
What do you like best about the product?
I lead the Customer Success team and we use Gong to record all our client meetings. Merely having a video record is wonderful, but we get a ton of value from the transcription, tagging, pattern recognition and the AI features. We no longer spend more than 5 minutes prepping the follow up email to customers after a meeting, Gong autogenerates the message which requires a very small amount of tweaking.
It's also been a great coaching tool because as a leader, I can't be in every meeting. This helps me review client and CSM interactions, and provide suggestions for future. Also just having a picture of the client-facing activities each CSM has weekly is a huge help in understanding capacity and team utilization.
It's also been a great coaching tool because as a leader, I can't be in every meeting. This helps me review client and CSM interactions, and provide suggestions for future. Also just having a picture of the client-facing activities each CSM has weekly is a huge help in understanding capacity and team utilization.
What do you dislike about the product?
I wish I could plug the data into more of our other tools - like our customer success platform, Custify. I would really like to develop metrics and health scores around client meetings and other data that gong pulls.
What problems is the product solving and how is that benefiting you?
Scaling our business to be able to serve our customers, retain and grow them
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