Gong
Gong.ioExternal reviews
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One Stop Sales Coaching tool
What do you like best about the product?
Gong provides AI based converstion analytics, which is great to provide training to the reps and also helps give right insight to individual sales reps on what actions they can take as next steps.
Salesforce integration is game changer, provides data back to Salesforce. Quick implementation time, as it comes with a lot of connectors out of box.
Salesforce integration is game changer, provides data back to Salesforce. Quick implementation time, as it comes with a lot of connectors out of box.
What do you dislike about the product?
We found other vendors charge half the price as Gong for similar features. Also they need to have option to users to configure UI based on their choice.
What problems is the product solving and how is that benefiting you?
Analyzes the converations with customer over email, listen to the webex recordings and provide the key discussion points.
Highlights the area of the discussion when critical discussion points were raised.
Understand CSAT details of customer based on how conversations done and based on case details.
Highlights the area of the discussion when critical discussion points were raised.
Understand CSAT details of customer based on how conversations done and based on case details.
Love using the product daily!
What do you like best about the product?
I love how it recaps my conversations with prospects and can draft my follow up emails. The tool is very easy to user
What do you dislike about the product?
nothing. I love everything about the product
What problems is the product solving and how is that benefiting you?
it recaps my calls, gives me coaching on where i can do better on my calls and it saves me time by drafting my follow up emails
Challenging Setup with Valuable AI Tracking
What do you like best about the product?
I appreciate how Gong organizes all our chats, videos, and audio with clients into a single source, making it easy to keep track of everything. I also find the AI tracker's ability to identify common themes across different recordings, even those not from my department, very useful. The AI tracker, especially with keyword features, is beneficial in identifying conversations. Additionally, the Gong-generated transcripts are vital for creating other necessary documents for my team.
What do you dislike about the product?
I found the AI tracker setup to be quite difficult, especially concerning the user interface when setting up keywords or smart trackers. Moreover, I cannot download all the data myself unless we upgrade the plan, which isn't ideal and results in me not fully utilizing Gong. The requirement to download snippets one by one using copy and paste is particularly annoying. This is a cumbersome process, especially if dealing with a large number of snippets, and detracts from the efficiency that Gong should provide. I believe this isn't the best way of selling your AI feature.
What problems is the product solving and how is that benefiting you?
I use Gong to organize client interactions by storing all chats and videos, identifying common themes, and using AI trackers for conversation insights, though downloading data is time-intensive.
Impactful for sales team leaders & ICs
What do you like best about the product?
I like that I can easily gauge the health of each rep's pipeline and the AI powered search of deals history. I love the heatmaps for seeing if deals are on track or in trouble. It also makes it really easy to see if/when the next call is scheduled. It was easy to set up call grading templates. It has also helped onboarding new reps as I send them to the call library. Myself and my team live in Gong. We use it every day for pipeline management, call coaching, preparing for calls and more. It was fairly easy to set up - we had a strong pilot program with ample customer support. I found it easy to integrate Gong with HubSpot, our email and calendar.
What do you dislike about the product?
Call trackers were hard to set up, but I understand the may be easier now with AI tools. I need to look into this.
What problems is the product solving and how is that benefiting you?
Gong helps my team manage their deals more efficiently, ensures things don't slip through the cracks, and provides excellent sales coaching tools.
Allows me perfect resources for trainings
What do you like best about the product?
Having Gong automatically record training calls with customers, I am able to create an easy-to-access library of calls for the customer. It also allows me to share snippets of important parts of the training as well as entire transcripts. Without Gong, my day-to-day functions as an Onboarding and Implementation specialist would be 100 times more labor-intensive.
What do you dislike about the product?
I would not call it a "dislike", but being able to mute the notification that the call is being recorded at the start of every call would be great.
What problems is the product solving and how is that benefiting you?
Quickly and easily accessing and sharing previous calls and transcripts with customers.
A Must Have Tool for AE's
What do you like best about the product?
Gong makes my job as an Account Executive easier. It records and transcribes my customer calls, helps me catch key details, and makes follow ups more effective. It’s a game changer for staying organized and improving every conversation.
What do you dislike about the product?
I haven’t been using Gong for long, so no major dislikes yet. The platform is full of features, and I’m still getting used to everything. Sometimes the transcripts aren’t perfect, but overall it’s been very reliable.
What problems is the product solving and how is that benefiting you?
Gong helps me revisit customer calls whenever I need, so I never miss important details. It also gives my managers the ability to provide targeted coaching based on real conversations, which has been incredibly valuable for improving my sales skills and overall performance
Gong Is The Best For Its Flows
What do you like best about the product?
The option to add multiple people to the flow and then forget about it as it does the job as per the way the flow is designed. I dont have to keep a tab on the Emails i have sent to people and the calls missed for customers
What do you dislike about the product?
It times out for majority of the time i try to login and use it .
What problems is the product solving and how is that benefiting you?
multiple people to add to flows and automate the steps
Gong Positive Feedback
What do you like best about the product?
First is the power of self-coaching and improving my own performance. Being able to replay my client calls and see the full transcript is a game-changer. I can analyze my talk-to-listen ratio, pinpoint moments where I could have asked a better discovery question, and refine how I explain complex topics like new campaign types or ad policies. It provides an objective look at my approach that’s impossible to get from memory alone.
What do you dislike about the product?
I don't think there's anything I dislike for their features now, I am satisfied with those features I usually use.
What problems is the product solving and how is that benefiting you?
I always needed to create an email for a summary of discussion after every sales call so its a little bit hassle for me to do that aside from other admins I needed to get that done. But there is a feature in Gong that they have the summary of every call in bullet points so it is much easier for me to do that now.
Essential Tool for Smarter Selling
What do you like best about the product?
I like that Gong automatically records and transcribes every sales call, making it super easy to review what was said, coach my team, and quickly find key information about the call.
What do you dislike about the product?
Sometime the reporting features can feel a little complex and overwhelming to set up exactly what I need, making it take longer than expected to pull simple metrics
What problems is the product solving and how is that benefiting you?
Gong solves the problem of not knowing what actually happens in a call by recording, transcribing, and analyzing them all. This benefits me by making coaching easier and giving me a clear, objective view of how to deal the call if Incase there are some questions that I forgot to. I can always go back to that interaction using Gong.
Feedback
What do you like best about the product?
realtime recordings, excellent. knowledgeable
What do you dislike about the product?
oh nothing. everything in Gong are very nice
What problems is the product solving and how is that benefiting you?
realtime feedback. the ai can help us provide a summary of the conversation. it very convenient to use. I love it
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