Gong
Gong.ioExternal reviews
6,450 reviews
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not great for small/startup teams - way too expensive when there are more affordable tools that work
What do you like best about the product?
Insights feature is helpful and differentiated
What do you dislike about the product?
It was a big mistake on our part to commit to a two year term. Gong is a really powerful tool but it's probably the highest end option on the market, and now we're stuck with a tool that works technically but isn't the right business decision. Having talked with other friends who lead revenue functions, all have said the same thing - they've been fine using a lower cost, simpler alternative and have only seen Gong really make sense for more established sales organizations with larger budgets.
I don't think Gong did anything wrong here, it's just far from the right fit for us, and it left me feeling really bad that we're stuck with this purchase and can't free that budget up for things we really do need.
I don't think Gong did anything wrong here, it's just far from the right fit for us, and it left me feeling really bad that we're stuck with this purchase and can't free that budget up for things we really do need.
What problems is the product solving and how is that benefiting you?
This was our first foray into call recording, which we knew we needed to do to provide better coaching/training for our reps.
Once of the best tools for Commercial teams
What do you like best about the product?
AI functionality to process the discussion and remind about the next agreed steps.
Integrations significantly reduce admin time and ensure that the most important info for clients is kept.
Integrations significantly reduce admin time and ensure that the most important info for clients is kept.
What do you dislike about the product?
I wish I got it 2-4 years ago.
All our team loves Gong
All our team loves Gong
What problems is the product solving and how is that benefiting you?
Reducing time spent on admin
Keeping notes for calls
Keeping notes for calls
Doing More With Less
What do you like best about the product?
Now with Call Spotlight, my life as a CSM and Implementation Specialist just got easier. While I'm juggling multiple calls on a daily basis this allows me to do my follow-ups in seconds but equally important if there is important information/feedback that I need to present to my teams, a quick ask does the trick to bring the right information to internal teams.
What do you dislike about the product?
Sometimes the Call Spotlight can be inconsistent when asking a generic question across multiple accounts. As an example I could ask "Write an email follow up" and sometimes it will write a correct email follow up and sometimes it will write bullet points. Not sure if this is just based on conversations or just the A. I doing its own thing
What problems is the product solving and how is that benefiting you?
Allowing me to review my deals in one page at a glance but also maximizing my time with my tasks by doing it all in one platform.
Gong for business calls
What do you like best about the product?
I really like to use gong for my business calls. The main advantage is the fact that i do not have to make notes while i speak with clients. I often use the gong recordings to prepare my calls. I use Gong everyday. It is easy integrated and easy to use.
What do you dislike about the product?
I would love to have a better search function so that i can find past calls easier.
What problems is the product solving and how is that benefiting you?
I dont have to make notes and i am perfect prepared for the next call. + i dont forget things we spoke about
Gong Daily User
What do you like best about the product?
Gong has great integrations with transcript and note-taking. I use Gong on every client-facing call.
What do you dislike about the product?
Gong is great but I would love to have an auto join feature without adding the Gong assistant email alias.
What problems is the product solving and how is that benefiting you?
Summarizing lengthy 45-60 minute phone calls in succinct bullet points.
Easy to get started, huge time saver and great for learning and development
What do you like best about the product?
Frictionless client experience- doesn't feel intrusive that every call is being recorded.
What do you dislike about the product?
haven't really found a downside other than sometimes there is hesitancy for employees to adopt it due to them feeling that it is a tool for 'micromanaging'.
What problems is the product solving and how is that benefiting you?
remote environment so very helpful for coaching team members and getting feedback on my own calls.
Really like using Gong
What do you like best about the product?
Gong is way ahead of time, it is not only a call recording sofrware but using AI, they are a proven leaders of this industry.
What do you dislike about the product?
There is nothing for now that I would rate as dislike.
What problems is the product solving and how is that benefiting you?
Using AI tracking meeting notes, action items and identifing oppurtunities.
Gong Rocks!
What do you like best about the product?
I love the recording, transcript and ability to highlight and send snippits of important moments, with a client, to other members of my team. I'm a CSM and have sent snippits to legal, product, sales and my direct supervisor.
Feedback can be tough but it's the best way to improve quickly. I have the ability to direct my manager to a tough part of a conversation and ask for direction and guidance. It saves her time from having to listen to the entire call but if she wants to she can speed it up. It's a great asset and one that I utilize every single day.
Feedback can be tough but it's the best way to improve quickly. I have the ability to direct my manager to a tough part of a conversation and ask for direction and guidance. It saves her time from having to listen to the entire call but if she wants to she can speed it up. It's a great asset and one that I utilize every single day.
What do you dislike about the product?
I cannot think of anything I dislike about Gong at this time. I've used it at two different companies and it's been a great resource both times.
What problems is the product solving and how is that benefiting you?
Gong allows me to be fully present when I am talking to a customer. I don't have to be worried that I might miss a detail of the call whether it is with one person or a team. Being fully remote it is also a helpful tool that I use with my manager so she can hear what I'm hearing. It provides better discussions between us and it also provides feedback for the team directly from the customers mouth. It's a game-changer for remote work.
It’s the best tool I use
What do you like best about the product?
It has allowed me to review conversations and provides fantastic notes on the call. It has saved me so much time and is a great "memory keeper" for those of us that can't remember every detail after speaking with dozens of customers every week.
What do you dislike about the product?
Nothing I can think of at this time. It does everything I need and more.
What problems is the product solving and how is that benefiting you?
I can have a conversation with a prospect and not have to pause to take notes. If I need to send a snippet of a conversation to our solutions engineer for clarification, I can easily do so. Nothing to get lost in translation.
Great tool to capture meetings
What do you like best about the product?
Reliable recording of meetings with decent AI generated captioning. Shareable links allow you to share with customers and teammates alike.
What do you dislike about the product?
Wish the search feature had better filters and capabilities.
What problems is the product solving and how is that benefiting you?
Keeping an accurate record of the conversations had in onboarding to ensure scope and timeline are met.
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