Gong
Gong.ioExternal reviews
6,450 reviews
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The best tool for onboarding/follow ups/learning
What do you like best about the product?
Love the different functionalities that are a huge time saver!! Summary/next steps/big sections of the call. It is amazing to ramp up and learn from each other and make sure we have all customer context. Huge tool for all new team members, onboarding is much easier thanks to gong.
What do you dislike about the product?
The follow up emails are a bit too long and stiff, would love to have maybe 2/3 options depending on the tone needed. The AI could definitely be improved with better answers, more details, giving us a chance to interact more with it to orient the answers and so on.
What problems is the product solving and how is that benefiting you?
Note taking/ next steps / customer context and history/ new team member onboarding
The Best tool for any sales team
What do you like best about the product?
The ability to record your calls and easily search for key parts of the conversation. The AI works brilliantly to answer questions about the call.
What do you dislike about the product?
Nothing whatsoever. Gong is perfect. Maybe it takes a little long to actually provide the call analysis but its a small price to pay for the end result.
What problems is the product solving and how is that benefiting you?
Helping me identifying key components of winning conversations. Saving me time writing email notes. Helping me pick up on previously missed information. Writing killer follow up emails on my behalf.
Amazing Tool!
What do you like best about the product?
Being able to share snippets both internally and with clients. The AI summary feature is wonderful as well.
What do you dislike about the product?
Takes a bit for the calls to be analyzed but worth the wait!
What problems is the product solving and how is that benefiting you?
Being able to review crucial moments with clients and share with team members easily makes the process much easier.
Experience with the platform is great!
What do you like best about the product?
Insights, accuracy, Ease of Use, Features.
What do you dislike about the product?
I don't believe there is anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
Improving messaging in phone calls - great for sales coaching.
Must have software for client facing meetings
What do you like best about the product?
Ease of use the recordings, I send snippets to all my teams instead of writing up long explanations. I use it every day and its super ease to integrate with your outlook and calls.
What do you dislike about the product?
The time it takes to review the calls, sometimes I don't have that time. But the AI is getting smarter!
What problems is the product solving and how is that benefiting you?
I can pay attention to the clients without having to take notes, fully focused on their needs.
the gong platform is a great tool that helps me with professional development
What do you like best about the product?
I really like the fidelity of the transcribed texts of my speeches with my clients
What do you dislike about the product?
Sometimes I can't record with GONG when my meeting is generated by me, even using the guest email
What problems is the product solving and how is that benefiting you?
is helping with the recording of my negotiations and through its evaluation parameters, developing me for more assertive contacts
Increases visibility and accountability
What do you like best about the product?
I can create visibility based on my activity
There is accountability through recordings
Easily access older calls
Summaries of calls
Evaluate pipe
There is accountability through recordings
Easily access older calls
Summaries of calls
Evaluate pipe
What do you dislike about the product?
There are many instances wherein the recording option stops working
Many times clients complain of being unable to login with gong invites
There is no privacy in terms of who can access what- such as visibility settings
Many times clients complain of being unable to login with gong invites
There is no privacy in terms of who can access what- such as visibility settings
What problems is the product solving and how is that benefiting you?
I am able to review calls, get AI summaries, share recordings with my leadership for feedback, and not bother about taking notes while I'm on the call. I get to focus on the call instead of taking manic notes.
Indispensable Sales Tool
What do you like best about the product?
As a sales rep focused on expansion sales to existing customer, Gong is my primary research tool for reviewing past interactions with customers. I listen to calls both on desktop and the mobile app which makes getting prepared for meetings while travelling super easy.
What do you dislike about the product?
Only downside is that some of the new Beta features aren't fully usable yet with generative AI assistance. Not really a downside as much as wishing Gong could somehow move faster on accellerating those features. Ultimately it is likely just a matter of time until those tools become far more effective.
What problems is the product solving and how is that benefiting you?
It can be hard to quickly figure out the history of a given customer account.
Easy recording with GDPR compliance
What do you like best about the product?
The ease to add the gong recorder to record the call, the permisions it takes from the users which helps us not to ask for permissions again which we might miss sometimes
What do you dislike about the product?
The intial setup, it took a while to connet it with outlook, could do it without help - a walkthough would be appreciated
What problems is the product solving and how is that benefiting you?
Getting the entire teams calls in one place, sharing recording, the summary generation of the call, teh auto transcript comes very handy
Gong - AI Meets Recorded Calls
What do you like best about the product?
Gong is great at taking the recorded session and uses its AI to break down the meeting into a summary of notes and topics.
What do you dislike about the product?
The call summaries are not always 100 percent accurate but fairly close.
What problems is the product solving and how is that benefiting you?
Its helping to solve cross deparement knowledge sharing of exactly what is being discussed with our customers and uncovering common pain points in our customer base.
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