Gong
Gong.ioExternal reviews
6,450 reviews
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Very easy to access and use software
What do you like best about the product?
Strong search functionality and real-time transcipts with user tagged
What do you dislike about the product?
Recording crop functionality could be nice to have
What problems is the product solving and how is that benefiting you?
Single place for all recordings
The Best Tool I Use
What do you like best about the product?
The most helpful part of Gong is their integration with Zoom. All of my calls are automatically recorded. This makes it easy to revisit afterwards, being in a customer-facing role it's important to be able to repurpose recordings. Additionally, the transcript and AI feature make it easy to find questions or follow up items in seconds!
What do you dislike about the product?
Waiting for calls to analyze, but by no means is this a dealbreaker.
What problems is the product solving and how is that benefiting you?
Recording all communication with clients.
Great for Intel and pipeline tracking
What do you like best about the product?
Ease of use and call transcript/summary features
What do you dislike about the product?
Could be easier to navigate between calls/accounts
What problems is the product solving and how is that benefiting you?
Intel on calls and tracking pipeline
No more storytime during forecast reviews
What do you like best about the product?
Gong has been very thoughtful and customer-centric as they have evolved their conversational platform into a data-driven revenue platform. Their combination of activity insights to deal details, warnings and progression is unparalleled. It is very easy to use and understand, and it integrates with the key components of our tech stack seamlessly (Salesforce, Atrium, Tableau)
What do you dislike about the product?
Sounds made up, but there really isn't any dislikes at this time. Gong isn't always perfect, but their partnership with customers, willingness to accept and chat through feedback/suggestions, and their quick development to turn those conversations into tech reality is impressive.
What problems is the product solving and how is that benefiting you?
Takes story time out deal reviews, allows for fast and aligned insight into what our customers are looking for, and allows us to objectively coach new messaging.
Very happy with the voice platform and how it has streamlined forecasting!
What do you like best about the product?
The core application really seems like the gold standard when it comes to voice intelligence. This has really been transformational for our business in a number of areas:
- Call recording, easy access, transcripts, and AI summaries.
- Call sharing - cross-functionally allowing a lot of different people to listen and collaborate
- Call intelligence - what can we learn from our calls, coaching, what is working well? what isn't?
- AI call follow-up - This is a newer feature for us, but I really like it. The AI generated call follow-up is a great starting point for summarization and next steps. It isn't perfect, but it is pretty close. And, it tends to be a better email than my reps can write on their own.
The extended functionality of the forecasting is also really great. This has made my weekly reporting on forecasts to my leadership quite a bit faster and easier. And, it has made the process for my team about as painless as possible. We do a weekly bottoms-up forecast that is systemically driven by Gong and this happens with each user each week with only an investment of a few minutes.
- Call recording, easy access, transcripts, and AI summaries.
- Call sharing - cross-functionally allowing a lot of different people to listen and collaborate
- Call intelligence - what can we learn from our calls, coaching, what is working well? what isn't?
- AI call follow-up - This is a newer feature for us, but I really like it. The AI generated call follow-up is a great starting point for summarization and next steps. It isn't perfect, but it is pretty close. And, it tends to be a better email than my reps can write on their own.
The extended functionality of the forecasting is also really great. This has made my weekly reporting on forecasts to my leadership quite a bit faster and easier. And, it has made the process for my team about as painless as possible. We do a weekly bottoms-up forecast that is systemically driven by Gong and this happens with each user each week with only an investment of a few minutes.
What do you dislike about the product?
I don't find Gong to have a lot of downsides. I wouldn't mind the platform doing more. Like, I would like it to support annual account-level forecasting. I also find that when we have multiple opportunities being discussed with the same contact, gong can confuse the communication between the various deals. So, this makes the assessment of whether deals are being worked less valuable for these contacts. However, these are my most active contacts and they have high win rates so not a huge issue.
What problems is the product solving and how is that benefiting you?
Gong really helps our teams to more effectively collaborate, especially cross-functionally. For the voice features, this includes letting people from other teams access calls. For the forecast features, it means that we can do much more frequent and granular forecasting. And, the ability to on-the-fly dig into the forecast and see what it is based on. Ergo, you can see all the deals that go into a reps forecast.
Great experience with Gong
What do you like best about the product?
-Easily able to find conversations and analyze them
-Transcript capability is strong
-AI functions are constantly growing
-Transcript capability is strong
-AI functions are constantly growing
What do you dislike about the product?
Pricey and admin license isn't included.
What problems is the product solving and how is that benefiting you?
Understanding how to best utilize our calls to generate more revenue.
Ease of reviewing calls
What do you like best about the product?
The tools provided here are amazing. Love the key points of how the highlights are done. And the AI tool for follow-up emails are super handy and saves me so much time. And reminders it gives on Salesforce make ease of integration
What do you dislike about the product?
The only thing I have noticed doesn't really record when only one party is on. Not knowing if the host started or even began the meeting. When a prospect possibly no shows.
What problems is the product solving and how is that benefiting you?
Giving me the tools needed to make sure I don't miss anything important to the potential buyer. Super helpful in my day-to-day needs. Such as reviewing what myself and others could do better or even buying signals and clarity of what the next steps are. As well as the AI tool also helps with follow ups making my day less time consuming so I can get to other potential prospects.
Best option for call reviewing/deal tracking out there
What do you like best about the product?
Gong makes it super easy for me to keep on top of deals that my team is working on. As we use it daily, we're able to get a great view at all times of what's on the go, and what needs to be followed up on.
What do you dislike about the product?
Gong's AI does well, but it does struggle with accents sometimes, and it'd be great if the AI then suggested Salesforce tasks based on what it emails you saying it picked up for follow-up as that would cut 1 step out.
What problems is the product solving and how is that benefiting you?
Gong makes it easy for me to build scorecards to track how reps are adapting to changes, and it makes it great for keeping tabs on deals ongoing.
We also use it to go back and find parts of conversations using it's conversation intelligence.
We also use it to go back and find parts of conversations using it's conversation intelligence.
Customer Success Enabler
What do you like best about the product?
Gong works in the background and the AI does a fantastic job capturing the meeting recording and summarising the session.
It saves me 5-15min per meeting with the helpful email follow-up feature. What I also find really helpful is the ability to listen to recordings of my colleagues to improve my engagements.
It saves me 5-15min per meeting with the helpful email follow-up feature. What I also find really helpful is the ability to listen to recordings of my colleagues to improve my engagements.
What do you dislike about the product?
I've been using the tool for more than a year now and don't have any negative feedback.
What problems is the product solving and how is that benefiting you?
Reduce time to summarise the meeting and next steps.
Gong is like my personal assistant as a Customer Success Manager
What do you like best about the product?
Gong's transcripts and overview of calls allows me to be efficient with my time and be strategic when following up with clients to ensure best in class service.
What do you dislike about the product?
I get the most value out Gong call reviews and use it less for email review.
What problems is the product solving and how is that benefiting you?
Allows our business to identify areas of growth, strategic partnership opportunities, and note taking.
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