Gong
Gong.ioExternal reviews
6,450 reviews
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Extremely useful in summarizing long meetings...
What do you like best about the product?
Summarizing meetings and helps take decisions based on the summary.
What do you dislike about the product?
I like all the features which are currently present in Gong
What problems is the product solving and how is that benefiting you?
Its helps me by sharing the summary of the meeting...
Great for call intelligence and forecasting
What do you like best about the product?
The functionality that has been most helpful to our team is the Forecast analytics. We also love the opportunity warning signs.
What do you dislike about the product?
Nothing that I disklike about Gong, everything has been very easy to use.
What problems is the product solving and how is that benefiting you?
Gong is giving us way more detailed analytics around forecasting. We also love the conversation intelligence, very helpful with coaching sales reps.
Recordings with AI that matters
What do you like best about the product?
AI nottaking
Recordings that show who is talking
Recommendations of follow-ups
Recordings that show who is talking
Recommendations of follow-ups
What do you dislike about the product?
Some technical errors, sometimes end up missing important recordings but not too often.
What problems is the product solving and how is that benefiting you?
Gong makes note taking very easy and follow-ups using their AI is so useful.
Great for Medium-Larger Orgs who want to improve sales processes
What do you like best about the product?
Ability to comment/tag people in calls for the relevant bits
AI summaries
Transcripts
Easy to use/implement
AI summaries
Transcripts
Easy to use/implement
What do you dislike about the product?
Expensive
Not for smaller orgs - better tools exist for you!
Need buy in to get full value of the tool
Not for smaller orgs - better tools exist for you!
Need buy in to get full value of the tool
What problems is the product solving and how is that benefiting you?
We needed a better way to record and share sales calls - Gong is very easy to include in the conversation!
Gong Belongs in Every Tech Stack
What do you like best about the product?
Gong is the single greatest coaching tool I've come across in my sales career. I love being able to provide coaching and feedback on calls instantly to reps.
What do you dislike about the product?
There really no downsides to using Gong. it's important to get it set up the way it will best support your company and initiatives because there are so many things the tool can provide you.
What problems is the product solving and how is that benefiting you?
Gong helps us in a variety of ways from onboarding - call libraries and mock calls, to continued developement and coaching. We are able to use trackers to identify trends and alerts to ensure that our coaching is being implemented in ways that we are trying to drive change.
So, so, so helpful!
What do you like best about the product?
The many ways it makes it so easy to review past client calls to understand what happened on them, search for specifics inside of them, etc.
As a CSM, whether I'm transitioning onto a new account, refreshing my memory of past calls in prep for business reviews or future calls, etc. I'm able to very easily make sure I'm clear and remembering important info on my clients.
As a CSM, whether I'm transitioning onto a new account, refreshing my memory of past calls in prep for business reviews or future calls, etc. I'm able to very easily make sure I'm clear and remembering important info on my clients.
What do you dislike about the product?
Not much! I haven't had any troubles with it in the past. Most of the things I'd like to see are related to restrictions based on my own organization's implementation rather than anything controlled directly by Gong.
What problems is the product solving and how is that benefiting you?
Allowing me to get up to speed on new existing accounts I might be transitioning onto. Allows me to go back to my own calls with clients to fill in blanks in my memory or gaps in my notes that helps me remember and analyze the past calls to allow me to be sharp and effective for my clients as a CSM.
I love gong! It's part of my daily workflow
What do you like best about the product?
E-mail generator and call highlights - as a CSM having each call logged and reviewed in detail is extremely helpful to stay on top of what me and my clients are working on
What do you dislike about the product?
not much! I have not yet found a gap in the product that I can comment on. For what I use it for, its seemless!
What problems is the product solving and how is that benefiting you?
saves me time with follow up eamils and outlines all next steps im responsible for with my customers. On the flip side, helps me stay reminded on what each customer and I are working on and the conversations we are having around our projects
Ease of capturing next steps during meetings
What do you like best about the product?
It provides a recap of what was discussed and capturing the names of the meeting attendees. I liked how it summarizes the % of minutes talked within the meeting.
What do you dislike about the product?
Currently being shared to all of our team members, summary of the call is not that accurate.
What problems is the product solving and how is that benefiting you?
Addressing next steps discussed, seamless handover to the customer success and sales team
Great product, great people
What do you like best about the product?
Amazing tool that helps an entire org, not just the sales team. Product teams, marketing teams, sales teams, sales leaders, sales operations, delivery teams, etc. Everyone can use this tool to better align on client needs, deliverables, timelines, wish lists, etc. Implementation was quick and easy, its highly intuitive, the product team is extremely responsive and creates new features quickly. Its quickly becoming a go to tool!
What do you dislike about the product?
Wish the reporting funcitonality was a bit more robust, with in platform report building capabilities. Its solid, but I find I always need a bit more
What problems is the product solving and how is that benefiting you?
Company wide learning, client product needs, client briefings, sales tool.
Gong is the best tool I use
What do you like best about the product?
Gong is so user-friendly that anyone can use it. Saves time with onboarding new employees. It helps us to get to the root of our customers' and prospects' problems. The UX is unmatched, and the Gong Academy is so helpful. Love love love Gong
What do you dislike about the product?
There is really nothing to dislike about Gong
What problems is the product solving and how is that benefiting you?
Gong is helping us to better understand our customers and prospects. By hearing exactly what they are saying and when, we keep a pulse on what they care about most. I use it to hear the voice of the customer/prospect, to better understand what they are saying and the problems they are experiencing. My managers use it as a coaching tool to help ramp their reps.
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