Gong
Gong.ioExternal reviews
6,450 reviews
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Gong is on my list of must have sales tools.
What do you like best about the product?
The video capture and analysis, while no novel anymore, has the best functionality of comparable tools.
The AI summarization and follow-ups work pretty well
The nudges for actions and activities can be very helpful
The AI summarization and follow-ups work pretty well
The nudges for actions and activities can be very helpful
What do you dislike about the product?
The AI tools could improve - They sometime miss or produce very average results.
What problems is the product solving and how is that benefiting you?
Gong is:
- automating sales activities
- offering actionable insight and analytics
- tracking trends and best practices
- automating sales activities
- offering actionable insight and analytics
- tracking trends and best practices
Love the ease of use!
What do you like best about the product?
The note taking feature is amazing! I love being able to go back & review my customer calls. Being able to send snippets internally & to customers is amazing.
What do you dislike about the product?
Sometimes the voice that notifies the folks on the call can be delayed & so we'll be 3 minutes into the call & then gong will go off. I usually make a silly joke about it, but I do wish it was faster to respond sometimes.
What problems is the product solving and how is that benefiting you?
Gong helps me better understand what took place on my customer calls.
Very easy to use and Respurceful
What do you like best about the product?
- Easy to use
- Very Resourceful (Generating email follow up summaries, 80/20 rule for speaking, assess overall call for critical information, provide meaningful coachable areas for leads)
- Very Resourceful (Generating email follow up summaries, 80/20 rule for speaking, assess overall call for critical information, provide meaningful coachable areas for leads)
What do you dislike about the product?
- SLow to analyse calls. Takaes hours from the end of a call for the details to be analysed for review. There should be a way to speed up that process.
What problems is the product solving and how is that benefiting you?
Gong provides verifiable coaching insights that support areas of opportunity based on facts. It allows seamless follow ups with clients and support a structure coaching conversation.
using gong for trainings and sales performance
What do you like best about the product?
Gong providing tools and insights to help sales teams improve their performance. also, providing actionable insights to sales representatives and their managers.
What do you dislike about the product?
i don't have anything in mind that I dislike about gong at the moment
What problems is the product solving and how is that benefiting you?
enhance coaching and training, and ultimately drive better outcomes for me and my sales performance.
Incredible Product
What do you like best about the product?
I love all the features of Gong, especially its powerful AI capabilities. They've made a big difference for me by allowing me to fully focus on calls without needing to take notes. With Gong, I can trust that all the important information will be automatically provided to me at the end of each call.
What do you dislike about the product?
There is nothing that comes to mind, Gong is a product I use frequently
What problems is the product solving and how is that benefiting you?
The ability to access important company calls on demand is incredibly valuable, especially when you can easily search for and jump straight to the most important parts.
Genuine Engagement with my Customers
What do you like best about the product?
Gong is an amazing tool that has enabled me to be more engaged with my customers. While discussing important business objectives and obstacles we are working together to solve, I can rely on Gong to accurately record and take notes for me to refer to after a call is completed. I have been able to more quickly and efficiently follow up and respond to customer needs and I always have a library of information to refer back to in case I need clarification. I am a better Customer Success Manager because of Gong.
What do you dislike about the product?
The only thing I don't like, but completely understand why it exists, is the audio notification that the call is being recorded for training and notetaking purposes. It can be a little annoying, but only for the 2 seconds and then there aren't any other disruptions.
What problems is the product solving and how is that benefiting you?
I am able to engage with my customers more attentively knowing that Gong is recording and taking notes for me. I find the conversations are more thorough and can focus on strategy. My efforts are not split between listening and recording anymore; Gong is awesome!
Great tool used daily by multiple teams in our business
What do you like best about the product?
In sales, we use it primarily as an enablement tool for upskilling sales reps, both for reflecting on and critiquing calls and demos, and as a respository for ramping sales reps to build their knowledge by listening to more tenured reps.
What do you dislike about the product?
This is an "us" problem as much as Gong's, but we use Pipedrive as our CRM, which doesn't integrate with Gong. It means we're missing out on a lot of features. I've also found using reporting to be challenging at times.
What problems is the product solving and how is that benefiting you?
It's the primary way we store sales communications though calls and demos. It's also the way we upskill our sales reps
Great Zoom Meeting Playback Feature!
What do you like best about the product?
The most helpful feature of Gong that I’m able to utilize as part of my job is the Conversations module where I can watch back Zoom recordings between our Sales team and prospects that I was not as part of. This allows me to watch the Zoom meeting just like I was an actual attendee on the call. In addition, Gong tracks certain tracker/key words that our organization has configured so that I can easily see how many times the conversation covered these areas throughout the call.
What do you dislike about the product?
Gong can sometimes take until the next day to show any changes that have been made to our Salesforce opportunities, so the data can at times contain a lag time from the previous day.
What problems is the product solving and how is that benefiting you?
When Sales Executive leave our organization, we are able to go back and re-watch the recorded calls that took place between the former employees and our current sales prospects. This gives us insight into what has been discussed so far and helps with our continued sales pursuits at that prospect.
Gong has changed the way I manage my pipeline
What do you like best about the product?
The intel and visibility that Going provides into my pipeline (our instance is integrated with SFDC). The ability to see activity, the number and seniority of contacts engaged, and Gong's underlying AI that helps us predict where we'll land is a game changer. We also use the Smart Trackers to measure specific Challenger behaviors that helps us study how effective we are at selling, and to identify areas to coach.
What do you dislike about the product?
The UI/UX perioudically changes unexpectedly.
What problems is the product solving and how is that benefiting you?
Reps are notorius for not keeping good CRM notes. Gong cuts that out. We see exactly what is happening in the deal, by virtue of it happening.
Helpful for the entire team, not just management
What do you like best about the product?
The call spotlights, deal board, and trackers.
What do you dislike about the product?
Being picky here, but the accuracy of opporutnities that are related to gong calls gets confused time to time when there are multiple conversations happening at one account or with one contact. This is really a CRM hygine issue but if this was more accurate it would improve our ability to rely on deal boards.
What problems is the product solving and how is that benefiting you?
Visibility into the discovery, qualification, and pitch. Allowing us to improve the training and resources around those areas. Also providing competitive intelligence as we leverage trackers to understand what's important to the prospects/clients and what competitors they are or have been working with in the past.
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