Gong
Gong.ioExternal reviews
6,450 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A brilliant revenue intelligence platform
What do you like best about the product?
Gong is easy to use and easy to implement. It's a system that is genuinely helping sales reps. Our AEs use it to improve their meeting game. It can also create great meeting summary emails. They are using Gong if not every day then most days. For managers it gives you transparency to your deal pipeline and individual AEs' strengths and development areas. On top of that Gong creates great content for salespeople.
What do you dislike about the product?
- Be mindful that while with help of Gong it will be easier for your AEs to create a meeting summary to your CRM, they actually might use that as an excuse for not doing it. Hence, follow up.
- Nordic languages are at an ok-level not allowing you to fully use all functionalities.
- Nordic languages are at an ok-level not allowing you to fully use all functionalities.
What problems is the product solving and how is that benefiting you?
Coaching for AEs and pipeline & sales performance transparency for managers.
Great time saver!
What do you like best about the product?
I love that I'm able to share calls with team members who need the info but just weren't able to make the call or who I didn't know would need the info going in to the call. Makes my life so much easier! Same with the AI summary tools and email templates.
What do you dislike about the product?
It can sometimes be hard to find the right call that I am looking for from my partners if they don't share the link with me.
What problems is the product solving and how is that benefiting you?
Able to share info straight from my customers mouth instead fof playing the telephone game over and over again.
GONG REVIEW
What do you like best about the product?
You are able to listen to calls that you may be struggling with.
What do you dislike about the product?
I would like to see feed back, on what could have been better. There need to bad calls on there to, to know what not to do.
What problems is the product solving and how is that benefiting you?
To hear different call seniros and I can know how to handle them accordingly.
Gong
What do you like best about the product?
Gong is a great tool for not only personal growth, but a way to help your team out as well. The AI features are super helpful on the sales development side when pairing with AE's.
What do you dislike about the product?
It takes a while to analyze sometimes but it may be the length of the videos.
What problems is the product solving and how is that benefiting you?
Any customer problems
Gong makes it easy to capture all customer feedback
What do you like best about the product?
It's extremely easy to search all of my old calls and share specific customer feedback with my team to help us build better product. I use it daily and it allows me to focus more on conversations and less on note-taking
What do you dislike about the product?
This is not a dislike, but I'd love to see Gong make it even easier to parse and find customer feedback. Currently, I still need to remember which calls have the feedback I'm looking for. If Gong could provide those insights, or quickly filter those calls, that would be even more efficient.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to collect and share customer feedback during implementation and on-going customer success. It helps us tie our post-sales work to the sales process since we can always reference the painpoints, what we sold customers on, etc during implementation.
Know your Consultations to help your Customers Better!
What do you like best about the product?
The Stats and the interesting facts of a particular conversation gives an insight as to how the conversation is tunring out to be.
Lot of turning involved here which makes it easy for you to take your further consultations better. The more frequencty you hear these calls will make it easy for you to provide customer support better. The level of customer centricity also improves with the usage of Gong on a frequent basis. Features are also brilliant. The way you integarte these calls with other medium will make it even more better a product. Easy to use and implement on all calls.
Lot of turning involved here which makes it easy for you to take your further consultations better. The more frequencty you hear these calls will make it easy for you to provide customer support better. The level of customer centricity also improves with the usage of Gong on a frequent basis. Features are also brilliant. The way you integarte these calls with other medium will make it even more better a product. Easy to use and implement on all calls.
What do you dislike about the product?
Real time calls can be a feature that can be worked on. Apart from that, everything seems wonderful
What problems is the product solving and how is that benefiting you?
Transcript and key pointers are a big help in analysing and performing RCA.
Great Sales governance tool
What do you like best about the product?
The transcription of the recordings multilanguage are excellent. I always can go back and review if something was missing. Easy to get the recordings.
What do you dislike about the product?
The AI summary sometimes says a bunch of nonsense. Never use it.
What problems is the product solving and how is that benefiting you?
The coaching piece tied up into one platform instead of using multiple places is great. At the same time we have centralized sales info in one place for different uses.
Great tool for Customer Success
What do you like best about the product?
I like being able to rewatch the calls and not having to take notes manually during the meeting. It's helpful to share snippets easily with other team
What do you dislike about the product?
Nothing to add, it is a helpful tool to use
What problems is the product solving and how is that benefiting you?
As a CSM, Gong allows me to track all customers conversations, I'm able to go back to find parts of the meeting that are relevant for my work, and share internally with the team information that clients shared. It's also easy to browse to find past meetings.
Gong, AI tool for my commercial and non commercial meetings
What do you like best about the product?
Love the highlights and recommendations, also the next steps
What do you dislike about the product?
Nothing really, is a great tool mainly for my commercial calls with potential customers
What problems is the product solving and how is that benefiting you?
To have acccess to follow up notes and next steps with potential customers such as a quick way to link with Sales Force and follow up there too.
Gong helps me be a better rep
What do you like best about the product?
With a hybrid work environment, there is less learning through osmosis on the sales floor. With Gong, I'm able to listen to calls from reps across the world to hear their pitch, discovery questions they're asking, and apply these to my own calls. I try to listen to at least three calls a week and diversify my colleagues in that best practice. It's super easy to transition from one call to the next and with their AI I can be faster than ever.
What do you dislike about the product?
One recommendation I shared with the team is being able to make call recommendations based on what other users are listening to or based on something I need to improve upon.
What problems is the product solving and how is that benefiting you?
Gong is helping me become a better sales rep.
showing 821 - 830