Gong
Gong.ioExternal reviews
6,447 reviews
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Gong is really life changing!
What do you like best about the product?
appart from having a detailed transcription of your calls, their AI feature is amazing! You can as everything .. to give you and specific detail about the call or to make a resume of it and within a couple of seconds you will have it.
What do you dislike about the product?
So far for me is perfect, does everything that I need.
What problems is the product solving and how is that benefiting you?
It saves a lot of time, when having to write playbooks and for the tasks and follow up I can always refer to my Gong calls.
Huge help in daily operations
What do you like best about the product?
I like how easy it is to add the recording to the call. Being able to organize the recordings afterwards into dedicated folders is a huge benefit for me.
What do you dislike about the product?
I don't like the view of the planned recordings - they have short horizon and I can only see them in browser (not in mobile app).
What problems is the product solving and how is that benefiting you?
I can easily share reecoring with the team via link plus AI summaries are decently accurate.
Client insights
What do you like best about the product?
The AI insights from meetings, emails and calls. Along with the full pipeline management capabilities
What do you dislike about the product?
Missing the ability to take the insight and turn it into emails
What problems is the product solving and how is that benefiting you?
Helps rate agents and gives insights into their calls
The Best Call Analysis Tool for Sales
What do you like best about the product?
The Spotlight section has your call summarised perfectly. The Next Steps is very easy to track and follow up on. Also, the AI-Driven Follow Up mails is the biggest vale add for me in terms of time saved.
What do you dislike about the product?
Integrations with SFDC and Rattle can be more seamless.
What problems is the product solving and how is that benefiting you?
It's solving the major problem of Call Tracking and Analysis. It is saving me hours together of Information Gathering, Notetaking and Email Writing.
It's grown on me
What do you like best about the product?
It's very helpful to go back to calls and re-listen/analyze the customer interactions.
What do you dislike about the product?
Somewhat clunky navigation/finding calls.
What problems is the product solving and how is that benefiting you?
It's great for tracking the minutia of deals but also doing outreach.
Excelent tool for daily usage at sales processes
What do you like best about the product?
Gong facilitates the daily basis routine and main activities that need to be made by sales executives, it accelerates your time to respond to clients, helps you to write better e-mails with the use of AI, and you can have an all-in-one platform to update your activities and access everything you need. Gong also suggests the next steps and helps you not forget what you must do, at the right time. Also, it's a great tool to automatize campaigns to prospects.
What do you dislike about the product?
Sometimes clients can be uncomfortable with Gong's recording the meetings.
What problems is the product solving and how is that benefiting you?
Gong is solving follow-up e-mails, prospecting activities, and also forecast meetings.
Customer Success Manager
What do you like best about the product?
Gong has been instrumental in recapping meeting notes saving me hours of time and making my processes as a CSM seamless.
What do you dislike about the product?
I'd love if Gong's AI feature could sweep all calls from an account not just the most recent ones.
What problems is the product solving and how is that benefiting you?
Gong has allowed me to focus on truly listenting to my customers rather than taking notes and listening. It also allows me to work more efficiently and strategically since I don't need to spend so much time on writing meeting recap notes.
Essential tool
What do you like best about the product?
Gong is an essential tool for any company that serves customers via voice, it provides a summary of the call, cuts parts to fill a library, we can tag a collaborator for a later feed, search for a specific word, among many other things ..
What do you dislike about the product?
sometimes there may be a second cut.....
What problems is the product solving and how is that benefiting you?
It has helped me to listen to conversations with employees, analyze the conversation
Must have for every part of the business
What do you like best about the product?
Gong is an essential tool for all aspects of your business, including business development, sales, customer success, and retention. Its versatility makes it valuable for everyone.Got it! I've noted the text you provided.
What do you dislike about the product?
It's instrumental. There is no downside to Gong
What problems is the product solving and how is that benefiting you?
Note-taking. Follow-Ups. Call Coaching
Great Product, So helpful when joining a new org to learn products and sales cycle
What do you like best about the product?
the AI generated follow ups are really helpful when busy and dealing with a lot of deal cycles
What do you dislike about the product?
I wish the there was a more clear ability to search all types of calls and the engage platform was a bit more built out
What problems is the product solving and how is that benefiting you?
Helping train other reps
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