Gong
Gong.ioExternal reviews
6,447 reviews
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Fantastic Tool to manage sales pipeline and the RO&I analytics is useful
What do you like best about the product?
I like to be able to replay calls, get a transcript or highlights from them, and track opportunities.
What do you dislike about the product?
I haven't foundany down sides. So far all of the features have been beneficial.
What problems is the product solving and how is that benefiting you?
Tracking deals, recapping calls, and tracking sales metrics. I love being able to search specific keywords to see what is driving results.
Gong provides valuable and detailed intel that we didn't have previously
What do you like best about the product?
The dealboards and conversational recording tools in Gong allowed us to have such transparency into what our employees are running into on a day to day basis. It has been a game changer for our team from where we were at
What do you dislike about the product?
The only thing I would say I dislike about Gong is having the various product offerings in silos vs. offering it all-in-one, which is where some other companies have began to embrace
What problems is the product solving and how is that benefiting you?
Its been amazing to help us track conversational intelligence from both Zoom calls with clients and our dialer information when making outgoing calls to prospects. The transcripts of these calls have been transformational for our organization
More features all the time!
What do you like best about the product?
I'm amazed by all of the features that Gong has rolled out! Leveraging AI in an easy way helps us to be more prescriptive around call analysis. Our team swears by Gong for our day-to-day operations!
What do you dislike about the product?
At this point, nothing. We need to be more diligent about learning the features of gong!
What problems is the product solving and how is that benefiting you?
Gong is helping us to better adopt MEDDICC in our sales process. I
Fantastic tool for finding signal in customer communications
What do you like best about the product?
I love the prompting functionality and strong Salesforce object architecture.
What do you dislike about the product?
No strong dislikes. Areas for opportunity would be around doing AMA prompting across cohorts of Opportunities (ie what are pain points for sub-50k ACV deals vs 100k+ deals) and improved Salesforce reporting around Participants in SFDC.
These are edge cases. On the whole I think the product is great.
These are edge cases. On the whole I think the product is great.
What problems is the product solving and how is that benefiting you?
Gong is helping me orchestrate data in Salesforce and surface insights in our customer interactions.
Amazing tool for revenue intelligence
What do you like best about the product?
- Intuitive UI
- Track keyowords
- Amazing tool for managers to coach team members
- Good meeting summarizations and insights
- Is it an important part of our day to day workflows
- Track keyowords
- Amazing tool for managers to coach team members
- Good meeting summarizations and insights
- Is it an important part of our day to day workflows
What do you dislike about the product?
- Can have better AI insights
-Can be better in terms of the calendar integrations and sometimes it skips meetings.
-Can be better in terms of the calendar integrations and sometimes it skips meetings.
What problems is the product solving and how is that benefiting you?
- Helps our team with coaching
- Accurate deal prediction and forecasting
- Pipe tracking
- Learning reinforcements by using smart tracker
- Accurate deal prediction and forecasting
- Pipe tracking
- Learning reinforcements by using smart tracker
Makes selling easier!
What do you like best about the product?
- AI transcripts are actually useful compared to other solutions on the market
- The tool UI is easy to navigate
- Set up and user onboarding is very simple
- The tool UI is easy to navigate
- Set up and user onboarding is very simple
What do you dislike about the product?
- Sometimes there are outages but overall it's very stable
What problems is the product solving and how is that benefiting you?
- Speeds up our onboarding of new reps as they can review other seller calls
- Improves our forecasting process as we can monitor opportunities for progress easier
- Helps the executive team stay up to date on important deals
- Improves our forecasting process as we can monitor opportunities for progress easier
- Helps the executive team stay up to date on important deals
Insightful tool we can't do without
What do you like best about the product?
It has transformed and streamlined our Customer Success team: the transcripts and the ability to copy quotes with automatic links to the corresponding video timestamps are invaluable time savers. This feature ensures we capture the necessary details for Jira tickets within the CS team or for feature requests that need to go to the product group. Besides, the ability of tapping into insights at a glance (trackers) such as competition, pricing, etc, really gave us an edge.
What do you dislike about the product?
nothing really, but I'd like to have the ability to interrogate the whole dataset we have now gathered and ask questions to draw insights acrosss all calls.
What problems is the product solving and how is that benefiting you?
Requirements for technical calls, insights.
Growing with Gong
What do you like best about the product?
Growing a sales-based business is painful in my experience. This is even more true today, with remote and hybrid work scenarios where training and oversight of staff was simpler.
Gong is one of those rare software integrations which was as easy as Gong claimed (the same cannot be said of the telephony for us) with the timelines very quick from contract execution to training and integration.
I am a huge fan of the built-in AI and the call summaries which can be sent to meeting attendees and others to confirm what was discussed and summarize the respective follow-ups. The summary is remarkably accurate and saves substantial time recording notes and summarizing the meeting and to-dos.
Gong is one of those rare software integrations which was as easy as Gong claimed (the same cannot be said of the telephony for us) with the timelines very quick from contract execution to training and integration.
I am a huge fan of the built-in AI and the call summaries which can be sent to meeting attendees and others to confirm what was discussed and summarize the respective follow-ups. The summary is remarkably accurate and saves substantial time recording notes and summarizing the meeting and to-dos.
What do you dislike about the product?
I have yet to encounter a downside or challenge with Gong, thought obtaining buy-in can be a bit of a challenge. Getting widespread adoption and utilizing the tools is perhaps the most challenging but that is all on the user.
What problems is the product solving and how is that benefiting you?
Number one is training and coaching. Second is time savings. Third is a differentiator - the Gong calls which can be shared offer a level of sophistication that impresses some customers and can be a differentiator.
Experience the Best : Gong
What do you like best about the product?
It Helps us Listen to our Own Calls & Getter Better over Feedbacks.
What do you dislike about the product?
Sometimes, Gong Is Pretty Slow at Times.
What problems is the product solving and how is that benefiting you?
To Help us Educate the Customers in a Better Way.
Really useful product for call analytics
What do you like best about the product?
- AI features are really useful
- Easy to give feedback on teams calls or to ask for feedback
- Really easy to use
- Easy to give feedback on teams calls or to ask for feedback
- Really easy to use
What do you dislike about the product?
Some features appear in the product but you can't actually use them, and it was a long set up process
What problems is the product solving and how is that benefiting you?
Call insights
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