Gong
Gong.ioExternal reviews
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Gong is Easy and Lovely!
What do you like best about the product?
Learning Gong has been really easy and straightforward, the university courses are well paced and easily understood.
What do you dislike about the product?
Not enough filtering options, some of the setup in administration has not been streamlined, so I've had to get creative in re-assinging reps who are re-hires and have similar emails from when they left.
What problems is the product solving and how is that benefiting you?
Our organization uses it for recording and coaching opportunities as well as review of best practices and what's working or not.
Sales productivity boost
What do you like best about the product?
The visibility and wide range of customizations to have all of the data we need with an ease to automate.
What do you dislike about the product?
Maybe the learning curve it took (at least for us) and the required allignment we needed (2-3 months).
What problems is the product solving and how is that benefiting you?
The main problem is the lack of consistency/standarization of the speech the sales reps use on their daily calls, having each one of them a different way to address a customer or even worse, a different speech for each kind of customer for a same sales rep. This is letting us know the weakpoints, non-used terms or main topics by rep which allows us to go directly to them to reinforce this specific issue.
Full stack GTM in one program.
What do you like best about the product?
You can gain insight on your GTM process as well as tweak key aspects of that process right in the same tool. No more jumping between outreach to salesforce to gong to salesforce etc.
What do you dislike about the product?
Good enough at a lot of stuff - but at the enterprise end some of the features need to be deeper and more customizable.
What problems is the product solving and how is that benefiting you?
Understanding our customers better and how that impacts our revenue streams.
Easy of use - transcribing and reporting for enablement
What do you like best about the product?
Transcribing feature, key words through smart tracker
What do you dislike about the product?
Unable to combine snippets after recording
What problems is the product solving and how is that benefiting you?
Assisting with representatives with being able to measure and monitor their interactions with customers, to determine a better quality of comms between rep> stakeholder
Gong is a game changer for sales work of all kinds
What do you like best about the product?
I like:
1. the summary they impose in the margin next to a call so you don't have to listen to the whole thing to see the main points/takeaways
2. That via gong there can be NO room for misunderstanding or communication. If a sales rep wants to know *exactly* what they are getting into going into a demo with a vetted prospect, they can listen to that call in advance and hear the answers they gave to our questions directly.
3. The ability to comment on calls -- this is huge for coaching my new reps. And it adds the comments with a time stamp so they make sense based on what you were hearing when you gave the feedback.
I'm sure I could go on, but I use it daily, as does most of my team.
1. the summary they impose in the margin next to a call so you don't have to listen to the whole thing to see the main points/takeaways
2. That via gong there can be NO room for misunderstanding or communication. If a sales rep wants to know *exactly* what they are getting into going into a demo with a vetted prospect, they can listen to that call in advance and hear the answers they gave to our questions directly.
3. The ability to comment on calls -- this is huge for coaching my new reps. And it adds the comments with a time stamp so they make sense based on what you were hearing when you gave the feedback.
I'm sure I could go on, but I use it daily, as does most of my team.
What do you dislike about the product?
No complaints come to mind! I am not crazy about their new method of support (goes to a generalized support group/inbox for multiple Gong reps to have access to answer, rather than a main POC), but I couldn't actually criticize that until I try it out and see how it goes.
What problems is the product solving and how is that benefiting you?
Call logs
Call coaching
Call summaries
Call coaching
Call summaries
Great Product
What do you like best about the product?
I like Gong's Pipeline view & the Forecast feature, very helpful.
What do you dislike about the product?
If MEDDPICC was customizable it'd be great.
What problems is the product solving and how is that benefiting you?
Gong helps present us with the pipeline view which is great for forecasting.
Gong has been a game changer!
What do you like best about the product?
The fact that the interface is easy to use and the data that's available from it!
What do you dislike about the product?
I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
Gong is helping our reps be more effective with followup and identifying trends.
Great call Recording tool
What do you like best about the product?
Great capabilities of Forecasting and Pipeline Management. We can have data driven pipelines. It's one of the best RI platform in the market that can drive you visibility into customer interactions that your reps had.
What do you dislike about the product?
Sometimes it takes a little while for the call recordings to be generated
What problems is the product solving and how is that benefiting you?
It had significantly improved the business process outcomes. Reps can now focus more on selling to the customers rather than notes taking or summarizing the calls which Gong is able to do for us. Email Generation also helps reduce a lot of tim for team to draft and finzalize it.
Great Tool With Many Capabilities!
What do you like best about the product?
Gong is very simple to use and produces great data. We use this data to understand how our sales process is functioning, which deals we win and why, and many other use cases. Gong also does a great job innovating with their product. They have done a great job at incorporating AI capabilities into their product and have released additional products like engage and forecast.
What do you dislike about the product?
Gong can be a little expensive and since it's in a seperate platform sometimes it can be difficult to drive adoption.
What problems is the product solving and how is that benefiting you?
We use Gong for coaching, analytics, and forecasting. It's particularly helpful for forecasting because we can easily see activity in the deal and understand if it should be a committed deal.
RevOps Gong.io Review
What do you like best about the product?
Ability to capture voice of the customer across the entire customer journey
What do you dislike about the product?
It would be helpful to have greater reporting capabilities in the platform / integration power between Gong and HubSpot
What problems is the product solving and how is that benefiting you?
Gong allows visbility into how our sellers are adopting methodologies and the success they are having with custmoers, as well as hearing pains and feedback directly from the customer, whether it be in the sales process or after implementation in partner success.
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