Gong
Gong.ioExternal reviews
6,447 reviews
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Incredibly innovative & constantly improving
What do you like best about the product?
It gives me a holisitic understanding of customer and prospect feedback. Call summaries are incredibly helpful in quickly digesting feedback and taking action.
What do you dislike about the product?
Need to continue to develop gen-AI features that support broader use cases.
What problems is the product solving and how is that benefiting you?
Gong helps me understand customer and prospect sentiment, feedback, and product ideas.
Great for pulling insights and learning more about our prospects / customers
What do you like best about the product?
Searching for keywords in Gong helps us quickly find examples that aids our ICP analysis and learn where we're winning or falling short.
Sharing snippets has become a part of our culture as well - we can show ah ha moments to the entire company easily.
Sharing snippets has become a part of our culture as well - we can show ah ha moments to the entire company easily.
What do you dislike about the product?
Some UI components are clunky. For example, editing a snippet should take far fewer clicks. Also the transcriptions could always be more accurate.
What problems is the product solving and how is that benefiting you?
Finding examples of keywords in our calls, informing our ICP.
Sharing key customer moments with others in the company.
Sharing key customer moments with others in the company.
Fast and useful
What do you like best about the product?
Great ability to fast forward and rewatch pieces of calls. Highly useful for edcucating sales people and getting up to speed on who on the team is doing well or poorly in terms of client features.
What do you dislike about the product?
It's hard to know where to look - I'd love some form of tooling that highlighted what a good/bad/mediocre employee looked like, as well as analytics on my team - who is spending a lot or a little time in the system?
What problems is the product solving and how is that benefiting you?
Coaching teammates and seeing who is doing well or poorly in client interactions. Recorded calls allow me to join meetings I have conflicts for!
Intuitive conversation intelligence and coaching tool with valuable applications
What do you like best about the product?
Gong has many native integrations with CRM, video conferencing, and other solutions to seamlessly analyze transcriptions and uses AI to summarize and highlight important aspects of prospect and customer interactions.
What do you dislike about the product?
Gong has recently launched their Engage platform to have an all-in-one solution for prospecting, deal management, and conversation intelligence. After evaluating the new platform it is a bit behind some of the others on the market and needs work to catch up.
What problems is the product solving and how is that benefiting you?
Gong helps easily identify key parts of conversations to reduce time and effort in finding valuable information from meetings with prospects and customers. Training and enabling new sales and CS team members is much more efficient and hands on with the use of the coaching tool as well.
Short cut to revenue-driving insights
What do you like best about the product?
The Hubspot integration is what I like best. Gong provides nice summaries in the contact and company timelines that help reps keep organized information in one collaborative space, and it's super helpful for sales leadership too. The new "Ask Anything" AI feature is super cool, and sales leadership is using it to quickly get answers about rep pipeline directly from the meeting content.
What do you dislike about the product?
I'm sure we could get more out of this tool because there are features we could upgrade, but I'm not going to take a demo and get entered into someone's pipeline just to get a peek and some idea of pricing.
What problems is the product solving and how is that benefiting you?
Gong gives visibility into the meetings we have with prospects/customers and sends succinct summaries to the CRM. It's helping us centralize intelligence in Hubspot, and offers holistic visibility for a deeper look within the platform. Intel is no longer lost when an employee leaves the company, and new hires have a huge catalog of meetings they can watch for training and to learn about their target accounts.
Gong is a very effective platform for getting in-depth call/deal analysis.
What do you like best about the product?
Gong's automatic transcriptions and trackers have been a game changer in our ability to coach our reps on improving/tracking adoption of new initiatives. Very easy and intuitive.
What do you dislike about the product?
Poor integration with Microsoft Teams, not as easy since you have to deal with third party client.
What problems is the product solving and how is that benefiting you?
Gong is allowing us to get quick and accurate information on the large volume of calls we're making. This allows us to actually know what trends not only our reps are saying but prospects and clients also in order for us to get ahead of any problems we may have and track results.
Our CSM is amazing!
What do you like best about the product?
Our CSM has been incredible with our continued education of the product, showing us new features, working with our teams to ensure we're getting the most out of the tool, etc. Gong's AI also seems to be some of the best among the vendors that we use. Ask Anything has been really helpful for quickly finding specific pieces of info from calls without having to listen to the whole thing.
What do you dislike about the product?
We don't have the Engage product but it's something that we evaluated and found that it doesn't really compete with other companies like Outreach. Gong has a great core product but the sales automation product definitley needs quiet a bit more development before it would work for our business need.
What problems is the product solving and how is that benefiting you?
Gong helps our teams remain engaged in sales calls by providing a transcript, summary, and recording so that our users do not have to take live notes.
Admin user review
What do you like best about the product?
Ease of use to navigate the settings and admin configurations
What do you dislike about the product?
I think the user management settings are a little confusing on what a user needs/doesn't need for certain features to be available to them.
What problems is the product solving and how is that benefiting you?
Gong is helping our sales team in improving strategies used on calls and giving managers the opportunity to coach their employees. It also gives us insight on how often a competitor is mentioned.
Robust Tool
What do you like best about the product?
Gong is a super robust tool that can we extremely helpful and intative for even the most basic of use cases. The ability for the whole company to listen to calls and gain actionable insights is invaulable. THeir custoemr support is great too, extremely helpful.
What do you dislike about the product?
As Gong has so many features and funcationality that is a lot of a small RevOps team to maintain, optimize and enable.
What problems is the product solving and how is that benefiting you?
Sales coaching and visibilty to front-line calls and opportunities.
An excellent way to stay informed about your clients
What do you like best about the product?
Gong makes it easy to search for calls based on key words. I use that frequently to find calls related to a certain issue or feature. It helps me know what customers are talking about which helps me understand their needs. Once I find the calls I'm looking for it's really easy to quickly see a summary of the call, as well as a full transcript and audio replay of the call.
What do you dislike about the product?
I see no downsides or needed improvements.
What problems is the product solving and how is that benefiting you?
It solves the problem of not having insight into what customers are dealing with. It also solves the problem of not remembering what was discussed in a call.
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