Gong
Gong.ioExternal reviews
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Like Gong - great for recording call notes and action items
What do you like best about the product?
I like that I watch previous customer calls at 2X speed (helpful for catching things I may have missed).
I also really like that they're incorporated AI that provides a call summary, including the action items.
Gong is overall very easy to use and helpful for recording and remembering important customer calls!
I also really like that they're incorporated AI that provides a call summary, including the action items.
Gong is overall very easy to use and helpful for recording and remembering important customer calls!
What do you dislike about the product?
Sometimes the call summary is off (AI misunderstands what people say), but as speech-to-text and LLMs improve, I imagine these call summaries will get smarter.
What problems is the product solving and how is that benefiting you?
Recording customer calls. Helping review customer frustrations and improving my pitch.
Loving the Gong notetaker!
What do you like best about the product?
I absolutly love the Gong note taker it has saved me so much time in trying to create follow ups with my clients.
What do you dislike about the product?
It can sometimes be a little off putting when the recorder joins the meeting, some clients dont seem to like the idea of being recorded
What problems is the product solving and how is that benefiting you?
saving time
Great Product!
What do you like best about the product?
Being able to share snippets of a recording and the summary of the conversation are crucial in helping me save time and share the important parts of a conversation with a customer,
What do you dislike about the product?
Wish there was a better integration with SalesForce, specifically logging meetings as Activities rather than Tasks.
What problems is the product solving and how is that benefiting you?
Helps me save time in my workflow, and helps provide insight on how to better communicate with customers.
I really appreciate how Gong makes my job easier and more effective
What do you like best about the product?
As a Customer Success Manager, I really appreciate how Gong makes my job easier and more effective. It provides deep insights into my meetings.
The actionable tips based on customer interactions are incredibly useful for addressing issues head-on. I love the visibility it gives me into customer sentiment without relying on second-hand reports...
The platform's analysis is great for continuous skill improvement, and its scalability allows me to manage more accounts efficiently.
Overall, thanks to Gong I can = anticipate customer needs + proactively address concerns + ultimately improve customer retention.
The actionable tips based on customer interactions are incredibly useful for addressing issues head-on. I love the visibility it gives me into customer sentiment without relying on second-hand reports...
The platform's analysis is great for continuous skill improvement, and its scalability allows me to manage more accounts efficiently.
Overall, thanks to Gong I can = anticipate customer needs + proactively address concerns + ultimately improve customer retention.
What do you dislike about the product?
While Gong offers many valuable features, there are a few downsides as a Customer Success Manager. The platform can sometimes be overwhelming with the sheer amount of data and insights it provides, making it challenging to prioritize actionable items...(it's a good problem to have I guess...)
There may also be occasional issues with call transcription accuracy, which can lead to misunderstandings or missed details.
I gave a 10 because despite these small challenges, Gong's overall benefits often outweigh the downsides.
There may also be occasional issues with call transcription accuracy, which can lead to misunderstandings or missed details.
I gave a 10 because despite these small challenges, Gong's overall benefits often outweigh the downsides.
What problems is the product solving and how is that benefiting you?
As stated previously, it provides indepth insights into customer interactions, eliminating the "guesswork" from understanding customer sentiment and needs.
It helps me address issues proactively and effectively.
Overall, Gong makes my job much more manageable and effective.
It helps me address issues proactively and effectively.
Overall, Gong makes my job much more manageable and effective.
Great program to review your own calls and read transcripts
What do you like best about the product?
I love everything about Gong but the transcripts are especially great. Easy to use and I use it every single work day.
What do you dislike about the product?
No downsides that I've seen. I can't think of anything to make it better.
What problems is the product solving and how is that benefiting you?
I can see how converstaions went without going back and listening to the entire call - the overview it sends via email is amazing and the "next steps" portion makes it very easy to understand what to expect for the future of whatever opportunity is being worked. Using the call transcript for note purposes is amazing as well.
Gong for team collaboration
What do you like best about the product?
Ability to review calls of my colleaugues, learn from them and QA calls when necessary
What do you dislike about the product?
Takes sometime learning how to navigate and uncover new features
What problems is the product solving and how is that benefiting you?
Provides a detailes summary of my calls and breaks down call content into smaller chunks with a distinct title.
Amazing Performance
What do you like best about the product?
Clarity of recording and Multiple options provided.
What do you dislike about the product?
Nothing is disliked in gong from my side.
What problems is the product solving and how is that benefiting you?
I can review my recorded Call and Note the mistakes to correct them
Powerful Revenue Insights with Gong
What do you like best about the product?
Deep call insights
Call Follow Up Generator
Actionable tasks with Engage feature
Call Follow Up Generator
Actionable tasks with Engage feature
What do you dislike about the product?
Nothing at the moment, I am very pleased with Gong's products
What problems is the product solving and how is that benefiting you?
Gong consolidates all of my actionable steps from calls in one place that is easy to manage.
Gong is a ripper tool, mate!
What do you like best about the product?
It's a real lifesaver during roadshows when you can't jot down notes or haven't had the chance to update your CRM. The note taker feature is a total game changer. The app lets you listen to calls on the fly and even make recorded calls while you're out and about.
What do you dislike about the product?
Sure, I wish it had a bit more functionality like Engage, but it still gets the job done
What problems is the product solving and how is that benefiting you?
The app lets you listen to calls on the fly and even make recorded calls while you're out and about.
It is very good as we can go ahead and cross check what we discussed in the call
What do you like best about the product?
Get a summary of the call and he's easy to get a recap
What do you dislike about the product?
Nothing to dislike about the gong in the application
What problems is the product solving and how is that benefiting you?
Identifying the discussions of consultation
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