Gong
Gong.ioExternal reviews
6,447 reviews
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Best tool for our business
What do you like best about the product?
Not only does GONG have the crucial integrations we need to operate and save time, it automatically records and transcribes our calls/meetings.
What do you dislike about the product?
Not much at all. It's very easy to use and does what we need.
What problems is the product solving and how is that benefiting you?
Call recording, talk times, etc. really helps the sales team do better at their jobs and get more insights
The ultimate call reviewing tool
What do you like best about the product?
The AI features and analytics giving you pointers as to how to improve your calls
What do you dislike about the product?
Sometimes it takes a little while for calls to upload onto the platform
What problems is the product solving and how is that benefiting you?
It's analysing my calls and giving me quick feedback, helping me understand where to improve and also the balance of conversations
Very good experience
What do you like best about the product?
user friendly and multiple options and very needful
What do you dislike about the product?
Nothing bad so far. Had a great experience yet and looking for some interesting updates
What problems is the product solving and how is that benefiting you?
Helping us to lsten to the quality of the calls and helping us with AI transcripts making it easier for us to improve on the feedbacks
Incredibly Insightful, loaded with Data
What do you like best about the product?
Gong has been instrumental in my role as a CSM, offering invaluable insights into customer interactions that have enabled me to deliver more personalized and proactive support, resulting in higher satisfaction and retention rates.
What do you dislike about the product?
Tough to think of a downside, it's such a massive tool. I rarely have enough time to explore all of the data provided for my call history.
What problems is the product solving and how is that benefiting you?
Mainly how I can improve my call struture, while also allowing for an easy way to follow up via email and provide call summaries.
Best coaching tool
What do you like best about the product?
I've been a Gong user since 2017 and have used it at 3 different organizations. Their revenue platform has allowed me to be a better seller and sales leader.
What do you dislike about the product?
The modules are expensive and depending on how Gong handles data, there might be concerns about data privacy and security, especially with sensitive customer interactions and information.
What problems is the product solving and how is that benefiting you?
Gong facilitates better collaboration by making call recordings and insights accessible to the entire team. This ensures everyone is on the same page and can work together more effectively to close deals.
I never have to take notes on external calls anymore!
What do you like best about the product?
Gong helps me stay organized. I can watch previous calls, it gives a great summary, and shows a breakdown of how balanced the call was. I like that it gives me highlights and next steps. I use Gong multiple times a week
What do you dislike about the product?
sometimes the calls aren't mapped to the right accounts which can make them hard to find
What problems is the product solving and how is that benefiting you?
Gong helps me stay more focused on calls - I don't have to take notes so I can be fully present
Amazing product
What do you like best about the product?
I love the transctipt calls, UI and UX of the website is amazing!
The iphone application is great also
The iphone application is great also
What do you dislike about the product?
I dislike how hard it is to find your personal calls. Would love to be able to use filters to look for my calls
What problems is the product solving and how is that benefiting you?
train to overcome objectives
get insights into calls to know how to improve next time
get insights into calls to know how to improve next time
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What do you like best about the product?
Easy to use
Number of features
Customer support
Number of features
Customer support
What do you dislike about the product?
It takes time to load, we need it offline
What problems is the product solving and how is that benefiting you?
Easy to use, understand things
wonderful exp
What do you like best about the product?
transcript i get to see when i am unable to catch a sentence
What do you dislike about the product?
alittle guide or tour to understand how Gong works ..
What problems is the product solving and how is that benefiting you?
we got to her the call and rectify the errors on another call and improve ourselve in cx management
Excellent
What do you like best about the product?
allows us to review our calls, Interphase is easy to use
What do you dislike about the product?
doesn't allow permission to review most of the other calls
What problems is the product solving and how is that benefiting you?
helping us to understan our performance as the call are recorded and saved
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