Enhances Conversation Insights, Highly Recommended
What do you like best about the product?
I appreciate the statistics Gong provides on my specific conversations, such as the longest monologue and response times for both myself and the customer. These features offer valuable feedback, enabling me to adjust and improve my communication strategy. I find these insights particularly beneficial for honing my interaction style, ensuring I focus on the right elements during conversations to enhance engagement and effectiveness. Additionally, I enjoy the simplicity and ease of access to the tool without needing to handle any setup, making it conveniently integrated into my workflow. The ability to check recorded conversations and ask for feedback further aid in refining my skills. These functionalities have made Gong an essential tool in my professional toolkit, warranting a solid recommendation score of 10 from me for colleagues and friends.
What do you dislike about the product?
I don't like that when I open it, it opens with some filters that I'm not expecting, especially when I open the browser from the history.
What problems is the product solving and how is that benefiting you?
I use Gong to record conversations and receive feedback. It provides statistics like longest monologue and response times, helping me improve my communication by focusing on conversation quality.
Excellent for Interview Insights and Transcription
What do you like best about the product?
Gong provides excellent visibility into conversations and interactions. We mainly use it to record, perform, and analyze interviews, and it has made that process much easier and more effective. The transcription quality is very accurate, and the interface is intuitive, it’s simple to search, review, and highlight key parts of discussions. The analytics and dashboards help identify patterns and insights across multiple interviews, making it easier to spot trends and improve our communication approach. Integrations with tools like Slack and email work smoothly, and customer support has always been responsive and helpful.
What do you dislike about the product?
The SLA could be improved as we’ve experienced periods where the service was down for several hours, which affected our ability to access recordings and transcripts when we needed them most.
What problems is the product solving and how is that benefiting you?
Gong helps us record and analyze interviews in a structured and efficient way. It automatically captures the entire conversation, provides accurate transcriptions, and highlights key moments or recurring themes. This allows us to focus more on the discussion itself instead of note taking, and later review insights in detail. It also makes it easier to share recordings and findings with other team members, ensuring everyone stays aligned. Overall, it saves time, improves accuracy, and helps us make better decisions based on real conversation data.
Great Organization and Ease of Use, But Records Everything
What do you like best about the product?
the resume and ease of use, gong translate en structures everything really well.
What do you dislike about the product?
The fact that it records absolutely everything
What problems is the product solving and how is that benefiting you?
It's convenient to quickly locate specific moments without needing to listen through the whole call.
Great for Call Reviews, But Interface Can Be Laggy
What do you like best about the product?
I find it very helpful to review my calls before meetings, as it allows me to prepare more effectively and draft follow-up emails with greater ease.
What do you dislike about the product?
At times, navigating the interface can be a bit challenging, and it occasionally feels laggy.
What problems is the product solving and how is that benefiting you?
How to review a call before a meeting and send follow up emails.
Boosts Productivity with Insightful Analytics
What do you like best about the product?
I love using Gong because it enables me to communicate more effectively with my customers by capturing exactly what they say, which eliminates guesswork and enhances my communication skills. The tool is incredibly user-friendly in day-to-day operations. Gong significantly boosts my productivity by automating follow-up emails and accurately capturing notes during calls, which can be executed in multiple languages, crucial for my role. Furthermore, Gong provides excellent coaching support that improves the questions I ask and my overall communication with customers. I find their recording features and account AI particularly valuable, as well as the insights which help me ensure I am addressing the right topics, asking good questions, and managing interaction times effectively. Lastly, Gong fits well with tools like Salesforce, making it an integral part of my workflow.
What do you dislike about the product?
I would love to see Gong transition to also giving live feedback during calls. Currently, it provides feedback after the call, and having the feedback in a more timely manner during the call itself would be beneficial.
What problems is the product solving and how is that benefiting you?
I use Gong to eliminate guesswork in customer communication, save time with follow-up emails, improve my communication skills, and get multilingual support.
How Gong helps me understand my sales calls and improve communication with clients
What do you like best about the product?
best about Gong is how it record and analyze my calls automatically. I don’t have to take notes while talking to clients, it capture everything and I can listen later. I also like how it show which part of call went good or bad, like if I talked too much or missed some question. It really help me improve my communication and understand customer better.
What do you dislike about the product?
Sometimes Gong take little long to process the call recording and show the insights. Also the transcript is not always 100% correct, specially when someone talk fast or background noise is there. The dashboard also feel bit confusing first time, need some time to get used to it. But overall it’s still very useful tool.
What problems is the product solving and how is that benefiting you?
Gong is solving my problem of missing important details from client calls. Earlier I used to forget few points after meeting or write notes in hurry. Now Gong record everything and give clear summary so I can focus more on conversation instead of note taking. It also help me see how I talk with clients and what I can improve. Because of this I close deals faster and understand customer needs more clearly.
Effortless Call Insights, But Lacks Email Automation Flexibility
What do you like best about the product?
I like that Gong allows me to easily search through calls that have happened at my company. I am able to quickly understand what has been said on the call, next steps, and even detect the tone without having to listen to the whole video. I also value that Gong allows me to watch back calls to better develop as a professional.
What do you dislike about the product?
I wish that Gong would allow me to send emails on behalf of other users. It would be so easy for us to automate sending sales emails on behalf of sales. The sales operations teams typically set up all the gong flows, but we can't automate sending the email as that person. In other tools, this is a common feature. We have a way around it, but having that would make life easier.
What problems is the product solving and how is that benefiting you?
Gong allows me to easily understand what is happening on a call that is 45 min long in less than 2 min. It allows me to improve as professional when I listen back to calls and shows me when I am doing too much talking.
Keeps Me Organized, But Needs Better Flow Management Options
What do you like best about the product?
Helps me focus my time, keep on top of multiple accounts and see blind spots in deals.
What do you dislike about the product?
I'd love to be able to archive flows, not delete but shelve them for a while. I'd also like the most recent flow function to catch up so I add people to the most recent flow I've created.
What problems is the product solving and how is that benefiting you?
Keeps me on top of what's going on in my accounts, keeps my time focused. Keeps me accountable for outreach, meetings etc.
Has saved time by generating summaries and follow-up emails after calls
What is our primary use case?
My main use case for Gong involves call recordings, transcripts, and follow-up emails.
Gong records all of my conversations, so I can easily go back to those conversations in case I missed anything or need to follow up accordingly. Gong will automatically send me transcripts, highlights, and overall summaries of the calls I have, as well as follow-up emails that I can then use.
What is most valuable?
I enjoy that Gong easily summarizes my calls and call notes, so I can easily action them for my accounts after the call.
The best features Gong offers include the fact that it summarizes my calls, AI-generated follow-up emails, and overall call notes.
The AI-generated follow-up emails help me in my day-to-day work by definitely saving time and helping my overall workflow, as opposed to me having to go back into the call and listen to it again or read the transcripts before creating a follow-up email. This already has it ready to go as soon as the call is done.
Gong has positively impacted my organization by definitely saving time, as we have a very big focus on utilizing AI. AI-generated follow-up emails and summaries definitely save me time, and the fact that we can take snippets and share them, whether internally or externally from the call, is seamless and rather simple.
What needs improvement?
I chose a nine for Gong because I think there's always room for improvement. Even if I can't pinpoint exactly what it is, I wouldn't say any product is perfect, so I'm sure there are ways to improve Gong. If I knew exactly how, I would love to share.
For how long have I used the solution?
I have been using Gong for four years.
What do I think about the stability of the solution?
Gong is pretty stable, and I have not experienced any downtime or technical issues.
What do I think about the scalability of the solution?
Gong has definitely been scalable with our needs.
How are customer service and support?
I have never needed to contact customer support for Gong.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not previously use a different solution before Gong.
What was our ROI?
I am not involved in measuring the ROI from this particular product, but I can say that I personally benefit in time saved in my workflow.
Which other solutions did I evaluate?
I did not evaluate other options before choosing Gong.
What other advice do I have?
I would say Gong has helped me save a noticeable amount of time compared to my previous workflow and has made collaboration easier.
My advice to others looking into using Gong is that I think it's very useful, very helpful, very efficient, and will definitely help save time.
I rate Gong a nine out of ten.
Recording and reviewing customer calls has improved follow-up and team training
What is our primary use case?
A big part of my job is calls with customers, so we have Gong connected to our calendars and every call that I do with a customer is recorded on Gong, allowing me to refer back to the calls and listen again as it records them, provides a summary, next steps, and an analysis of the call for follow-up.
The summaries and analysis Gong provides are really good, especially compared to some other that I get, as the analysis from Zoom is often too long and doesn't really hit all the main points, while Gong knows how to summarize it pretty well. I use the action items and I also put a lot of the summary and action items into AI afterwards, which gives me follow-up emails, et cetera, so I'm pretty happy with it.
If I want to look at a timeline or a history of how I've been working with a certain client, I'll often go into Gong just to see how many calls I've had and if there's interaction with other people in the company. While we can do that in systems such as Salesforce, it's just a more user-friendly way for me to look at it.
What is most valuable?
There are many features in Gong that I personally don't use, such as managing pipeline and anything related to that because it's just not something I use so much in my job, which is more on the customer success side. The features I use the most are recording, sharing with customers parts of recordings, and being able to search within calls, allowing me to easily find specific parts of a call that I need to share internally or externally, and the summaries have been helpful.
The training and coaching aspect has been improved since we started using Gong, as people are able to go back, refer to calls, analyze them, and get feedback, while managers and leaders can look into it and give comments directly onto the call in specific areas, making training and giving feedback on customer calls much easier.
What needs improvement?
These features might actually exist, but I never really use them since when I did, they weren't great. Perhaps they have improved since, but things such as creating follow-up emails directly after the call, where a follow-up email would come to me directly so I can forward it over to the client, and having clear action items that I can tick off and keep a tally within Gong might be helpful.
For how long have I used the solution?
I've been working at the company for seven years.
What do I think about the stability of the solution?
I haven't had any issues with Gong's reliability.
What do I think about the scalability of the solution?
We have a fairly small team, so I can't speak from experience, but I could imagine that Gong could scale easily, as we've had no issues.
What other advice do I have?
I would advise others looking into using Gong to explore the features, as I think there's a lot on the platform that doesn't get used often, and they should see how to integrate it into their current workflow more effectively. On a scale of 1-10, I rate Gong an 8.
