Gong
Gong.ioExternal reviews
6,446 reviews
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Best as of now better than avaya
What do you like best about the product?
Easy to use and not required any hasstle that we used to do on other platform like avaya best as of now.
What do you dislike about the product?
same day recording should be there and there should be provience to move the display like it used to be as now its on the bottom right corner, we should have the option to move it anywhere
What problems is the product solving and how is that benefiting you?
Eary user interface with easy use.
Gong Feedback
What do you like best about the product?
The Transcript quality and auto scroll while the call is playing
the call summarisation on the left
call stats
the call summarisation on the left
call stats
What do you dislike about the product?
the transcript quality could be improved
the triggers can be improved for phrase searches
the accent recognition could be improved
the triggers can be improved for phrase searches
the accent recognition could be improved
What problems is the product solving and how is that benefiting you?
generally helps us with warning triggers and possible dissatifaction cases using alarming phrases
The experience so far has been Amazing
What do you like best about the product?
Gong usage actually improved my quality score all over onto the next level with the feedback's that I receive from my team lead over my recorded calls on gong.
What do you dislike about the product?
According to me Gong actually doesn't have any negative aspect that i can write about
What problems is the product solving and how is that benefiting you?
So far Gong has actually improved my quality score all over onto the next level with the feedback I receive from my team lead over my recorded calls.
Service review
What do you like best about the product?
1) Call transcript
2) Accuracy
3) Call summary
4) Steps for next follow up
5) Option to create a library for best calls
2) Accuracy
3) Call summary
4) Steps for next follow up
5) Option to create a library for best calls
What do you dislike about the product?
transcript quality can be improved. rest everything is good
What problems is the product solving and how is that benefiting you?
interface
Excellent tool with commendable services
What do you like best about the product?
Gong has gone next-level with purpose-built AI agents that streamline diverse revenue tasks—from pipeline tracking to forecasting, coaching, and even creating transcripts and account mappings.
What do you dislike about the product?
Gong excels at post-call insights but currently does not offer real-time, in-call guidance to prompt reps during live conversations.
What problems is the product solving and how is that benefiting you?
Giving us the room for improving on our speaking skills
Very convenient to use
What do you like best about the product?
Its very easy to use and convenient in terms of managing the call records
What do you dislike about the product?
Nothing as of now,Everything is fine now
What problems is the product solving and how is that benefiting you?
feedbacks are always important and how you are doing as per the parameters and marking , It makes us convenient to check and rectify our mistakes
Love using Gong
What do you like best about the product?
We can listen and improve our own call, it helps to read the short description also.
What do you dislike about the product?
there is nothing to dislike it, but i love gong.
What problems is the product solving and how is that benefiting you?
It helps in improving quality calls
Feedback
What do you like best about the product?
help to improve the calls and also gives feedback on calls we took
What do you dislike about the product?
Accuracy and it takes 24 hours to appear our calls
What problems is the product solving and how is that benefiting you?
Helps to improve our calls
feedback
What do you like best about the product?
Helps in listening calls with transcript which brings accuracy
What do you dislike about the product?
there is nothing i dislike. it works really fine foe me.
What problems is the product solving and how is that benefiting you?
Accuracy and precision . Also helps in recognizing my own mistakes
Gong offers tools for sales coaching and development. Easy to use and integrate.
What do you like best about the product?
Gong's ability to convert sales conversations into actionable data is a significant advantage. It provides valuable insights into sales performance, customer behavior, and deal progression.
It is easy to use and easy to implement in our day to day sales activities.
It is easy to use and easy to implement in our day to day sales activities.
What do you dislike about the product?
The accuracy of call transcriptions and data analysis can impact the reliability of insights.
What problems is the product solving and how is that benefiting you?
Conversation Intelligence: This feature automatically records, transcribes, and analyzes sales calls and meetings. It helps identify successful sales tactics, understand customer concerns, and improve sales strategies based on actual conversation data.
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