Gong
Gong.ioExternal reviews
6,433 reviews
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Can't remember life without it!
What do you like best about the product?
Seamless integration with SFDC, easy search functions, allows teams to be totally transparent with each other, great training elements
What do you dislike about the product?
Could have better integration with other telephony/dialer tools
What problems is the product solving and how is that benefiting you?
For training, it is priceless.
Recommendations to others considering the product:
use it for training. make use of all the features.
great for coaching and improving your game
What do you like best about the product?
understanding dialogue ratio - who's doing most of the talking?
being able to improve objection handling
every monday we listen to a demo as a team (thanks to gong) and we're able to dissect the good, the bad, and the ugly
being able to improve objection handling
every monday we listen to a demo as a team (thanks to gong) and we're able to dissect the good, the bad, and the ugly
What do you dislike about the product?
the way that it joined calls in the past was a little weird - it would join the call 15 minutes early, so if you were on back to back demos, you'd have a random "person" join in for the last 15 minutes of the previous demo and interrupted the flow.
now we have the option to choose how much earlier they join the call so that's been fixed.
now we have the option to choose how much earlier they join the call so that's been fixed.
What problems is the product solving and how is that benefiting you?
understanding best practices for demos
A customer for 6 months. Helps me improve my sales teams performance and understanding my customers
What do you like best about the product?
Simple setup
Easy adoption
Fast forward
Search terms
Chat
Easy adoption
Fast forward
Search terms
Chat
What do you dislike about the product?
I didn't find any particular flaw with gong
What problems is the product solving and how is that benefiting you?
Inside sales calls quality
Sales team onboarding
Sales team onboarding
Sales managers must
What do you like best about the product?
It make my life so easy. I can monitor, coach and analyse my team's calls with higher results improvement
What do you dislike about the product?
Nothing really. It's a part of our sales toolkit.
What problems is the product solving and how is that benefiting you?
Finding the most important part of "what needs to be improved" for each AE
Incredible tool for sales on-boarding / continued improvement
What do you like best about the product?
Often when you join a new team, you spend a lot of effort trying to track down calls to shadow and it can be tough to manage the schedule. Gong gives you the ability to listen to the best calls when it's convenient for you, and scroll through the content so you can re-watch/listen to important parts. It automatically records every GoToMeeting call as well so low-effort to get started.
What do you dislike about the product?
It's hard to sort and filter through the Gong calls, but I think that's likely limited to my knowledge of it.
What problems is the product solving and how is that benefiting you?
Business problem is ramping up new sales people quickly, and improving upon calls continually. I've felt that I got ramped much faster than I would have without it, and learn our customer language.
As an AE, Gong allowed me to cut my ramp time to days instead of months.
What do you like best about the product?
The ability to search for specific parts of the sales cycle within a call. The ability to study top performers. The ability to fill the small holes in my day with listening to calls. The ability to hold my manager accountable to coaching me on areas of weaknesses.
What do you dislike about the product?
There is nothing I dislike about the product. As someone who worked for 2 major companies in the sales enablement space, I find this to be one of the most disruptive and beneficial sales products out there.
What problems is the product solving and how is that benefiting you?
1) Ramp Time for new AE's
2) Product Accumen
3) Training
4) Call notes
2) Product Accumen
3) Training
4) Call notes
Recommendations to others considering the product:
Buy it.
Incredible for Ramping AEs!
What do you like best about the product?
I love the fact that I can easily see how much I've talked vs. someone else. It's also incredibly important to see the topics discussed so I can narrow in on how I can improve. It's also perfectly integrated with SalesLoft so it follows me everywhere. Because of this I can always listen back to calls for recap e-mails and advance deals forward.
What do you dislike about the product?
I really can't think of much.They are such great partners and are constantly innovating to find new ways to help not just individual reps but our Managers be better coaches and mentors.
What problems is the product solving and how is that benefiting you?
My ramp time has been greatly decreased. I'm able to be more aware of the things I'm saying and how that has an impact on end results. It was also a great resource to listen to more veteran AEs on their demos so I could hear the flow, main topics they were discussing and how they handled objections. Because of this, I started the role more prepared and able to get up to speed.
Valuable platform for reviews presentations and getting feedback from coaches!
What do you like best about the product?
- the ability to search on key phrases
- the ability to share calls with trainers & coaches
- the ability to share calls with trainers & coaches
What do you dislike about the product?
N/A. 'm very impressed with the platform.
What problems is the product solving and how is that benefiting you?
- better communication with managers
- ability to review calls to make sure notes and details about prospects issues are accurate
- ability to review calls to make sure notes and details about prospects issues are accurate
Recommendations to others considering the product:
Keep up the great work guys!
Essential for my Sales Development Team
What do you like best about the product?
I'm using Gong for my Sales Development Team and it has become an essential source of analyzing our prospecting methodologies .
It allows reviewing and improving our techniques constantly.
For on boarding it is an absolute must!
The ability to search for any keyword is very powerful.
Feature requests are taken seriously and are added quickly.
It allows reviewing and improving our techniques constantly.
For on boarding it is an absolute must!
The ability to search for any keyword is very powerful.
Feature requests are taken seriously and are added quickly.
What do you dislike about the product?
I'm using Gong now for over 6 month and haven't found a single flaw.
What problems is the product solving and how is that benefiting you?
We're constantly trying to improve the SDR performance and Gong provides not only insights on call volumes but also excellent customer service.
My new hires get ramped in half of the time by just listening to calls of their peers.
When Opportunities get pushed out it very much helps to be able to go back and listen again to what has previously been discussed.
My new hires get ramped in half of the time by just listening to calls of their peers.
When Opportunities get pushed out it very much helps to be able to go back and listen again to what has previously been discussed.
Recommendations to others considering the product:
If you are keen to improve performance, gain visibility and shorten your on-boarding Gong is a perfect fit!
Life Saver for Sales
What do you like best about the product?
Gong is simple, effective, and a must-have for sales teams' improvement. The UI allows for easy navigation through recorded calls so that you can review specific points of conversation and share them with coaches, customers, or prospects. It is also a great way to measure your stats compared to peers (talk time, interactions, longest monologues, etc.). This is an incredible tool.
What do you dislike about the product?
No complaints about the current product and features, but I would like the ability to record calls that are not linked to my calendar.
What problems is the product solving and how is that benefiting you?
The biggest problem prior to having Gong was missing out on crucial details during conversations, or failing to note them for reference later. With 4 or 5 calls per day, it's easy to forget talking points, to do's, and other pieces of information that will be necessary to know in a sales cycle. Now we're able to review nearly every call and retrieve information that was missed, allowing for more targeted follow-up and a better understanding of customer needs.
Recommendations to others considering the product:
Do it - Gong makes an immediate impact, it was very clear from the start of our trial. This is the tool that has had the most positive effect on my day-to-day and making my life easier as an Account Executive.
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