Gong
Gong.ioExternal reviews
6,433 reviews
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A must-have for any high-performing sales team
What do you like best about the product?
I'm a huge fan of the talk to listen ratio metric. It enables you to focus on making a conscious effort to ask more open-ended questions. The UI is super clean and it's very user friendly. The support team is also a big plus, providing communications around product updates and scheduling regular account reviews in order to ensure we're getting the most out of our investment in the tool. And don't forget to subscribe to their blog. There's a ton of solid content being published based upon aggregated research across their customer's use of the tool which is establishing them as real thought leaders in the space and great for adding to the sales playbook.
What do you dislike about the product?
Nothing comes to mind, the experience has been overwhelmingly positive.
What problems is the product solving and how is that benefiting you?
Gong is reinventing the way we perform sales coaching. Instead of sitting in on a rep's call and trying to remember everything that happened, I can easily review a number of demos in a condensed period of time. This allows us to hone in on certain aspects of the demo like pricing, handling objections, setting next steps etc. and provide more targeted feedback that's easier to digest. Looking at the data across all of our reps we can then start to recognize trends around what is helping us win deals, and share those best practices across the team.
Recommendations to others considering the product:
Start a trial and you will no doubt start to see the benefits immediately. Also, encourage other business units e.g. Customer Success, to leverage the tool and improve their account management calls.
Batting Practice for Sales/Customer Success
What do you like best about the product?
Gong makes call coaching easy for a busy schedule - if I don't want to listen to the whole call, or ALL my team's calls, I can easily pinpoint moments in the conversation to review. I love that my team can forward their calls to me that they want me to listen to, and internally I love that my team is sharing calls with each other to get better. Setting up reports to alert me when our competitors are mentioned in calls, "price," identifying negative emotions, etc.
What do you dislike about the product?
Hard to fix, but word recognition in words spelled multiple ways with different meanings. Outside of that, I would say that any time we have a suggestion, Gong's team is quick to adapt and make their product better. I'm a big fan.
What problems is the product solving and how is that benefiting you?
I can't listen to every call my team has, even though I'd like to. Gong allows me to be strategic in listening to the calls that matter most, in the parts that matter most, and provide feedback while it's still fresh in my team's mind.
THE sales coaching tool
What do you like best about the product?
Gong does an amazing job of utilizing technology to help scale our sales coaching but still providing ACTUAL business value. Too many solutions in this space try to win you over with transcription accuracy and other AI tech but at the end of the day, Gong is the best solution to help make your reps better.
What do you dislike about the product?
With any tool in a new space, there are some common business questions I can still not answer. The Gong team has already taken some of my feedback and added it which is encouraging but I still think they can improve with their reporting and analytics.
What problems is the product solving and how is that benefiting you?
Scaling our coaching. We can make sure that everyone on our team can continue to improve and become better sales reps without sales leadership listening on every call. It has also created a culture where our reps look for feedback and want to help others via Gong.
Great coaching platform
What do you like best about the product?
Love that we always have a recording of demos we can turn to for helping our sales staff improve presentation skills and we can tweak our msging. Easy to use, hassle free, Gong has been a game changer for our sales, and more recently, support team.
What do you dislike about the product?
Wish that we could see the data breakdown when in fullscreen mode.
Not totally sure we're using the analytics breakdown effectively.
Not totally sure we're using the analytics breakdown effectively.
What problems is the product solving and how is that benefiting you?
Helps us train a young sales and support staff. We also love being able to easily share recording with clients and go back to record our notes using the recording.
Amazing product to get quick feedback on customer calls
What do you like best about the product?
- love how quickly we can review calls / share them with the team and our customers too. often times we have customers who want to share our onboarding calls with other members who could not join. gong makes it super easy
- love how we can use it to train new team members by point them to Gong and asking them to review certain types of calls by the search functionality so that they can get trained even quicker
- love how we can use it to train new team members by point them to Gong and asking them to review certain types of calls by the search functionality so that they can get trained even quicker
What do you dislike about the product?
Nothing I dislike but I gave feedback on an improved mobile experience would be ideal to listen to calls on the go!
What problems is the product solving and how is that benefiting you?
Training / Onboarding new + existing team members
Recommendations to others considering the product:
Use it! It's incredibly valuable to really learn about yourself and your team's tone on calls and gives you immediate feedback to improve.
Gong changed the way I sell (for the better)!
What do you like best about the product?
Gong is my single most important tool in our tech stack. It affords me the opportunity to listen with intent rather than focusing on scribbling notes while engaged in a conversation. I love that I can sit down with my team and obtain different perspectives on nuances within a conversation. Also the ability to live listen to a team member and chat notes or tips is an awesome way to lend a hand without joining the call.
What do you dislike about the product?
Personal growth often comes with pain. At times listening to my own calls, Gong has helped deliver some epic cringes. Unfortunately I cannot blame Gong for that one.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve our conversations, and get better as a team. We are more collaborative, constructive, and prescriptive. It also gives us an accurate read of the level of talent we have as an organization and where we need to focus our remedial efforts.
Recommendations to others considering the product:
There really isn't another service that is as good or attentive to their customer base as Gong. I still get personal emails from the CEO despite just being a user/not a decision maker. They care about their customer base.
Great for training new reps as well as having deeper insight into you calls
What do you like best about the product?
Knowing how much you talked vs how much your prospect talked is very important. A lot of times reps dont know they are talking too much. Gong has been very helpful in continuous improvement.
What do you dislike about the product?
Searching through multiple calls within one account can get confusing at times.
What problems is the product solving and how is that benefiting you?
On-boarding new reps, continued self improvement, and bringing back up to speed on past calls for current deals
Recommendations to others considering the product:
Once you start using it, it's hard to stop using it because of all of its value.
Gong is a need-to-have!
What do you like best about the product?
Gong makes it extremely simple and efficient to review our team's calls. We can provide feedback to the reps, as well as have an active conversation with them, via comments. We've also started to use the Library extensively to develop existing reps and train new hires on various topics.
What do you dislike about the product?
The product is still a bit glitchy - little things around comments and sharing that don't always work. Nothing huge.
What problems is the product solving and how is that benefiting you?
Our goal was to find technology that would enable us to develop our team more effectively - help us draw intelligent, and actionable insights from call reviews - and efficiently - save time. Gong delivered on both fronts.
Essential tool if you're building a remote sales team
What do you like best about the product?
Our sales/buying funnel is built around the product demo. Using Gong, we can share examples of team members doing great work. With things changing so frequently it's a indispensable way of getting the word out to a remote team about how to best demo to prospects.
What do you dislike about the product?
So far so good. The product and team have been great
What problems is the product solving and how is that benefiting you?
Predominantly sales training. We also use the tool to provide feedback to product straight from the mouth of the prospect.
Great design for Reps
What do you like best about the product?
I've used Gong for a couple months and it has been a fantastic solution - simple to setup and no additional effort for me to incorporate it into my workflow.
What do you dislike about the product?
I haven't had any issues yet. There are several features that would be additional nice-to-haves but they are firmly on the near-term roadmap.
What problems is the product solving and how is that benefiting you?
I review most of my calls to find key value points that I would have missed and to request feedback from other reps. This allows me to improve my follow-up messages and value propositions without hampering my focus to take notes during the call.
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