Gong
Gong.ioExternal reviews
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Great For Coaching
What do you like best about the product?
I really enjoy that I can go back and listen to each of the demo's I complete. This not only helps me in getting better to perfect my craft but I am able to see what talk tracks lead to the best buying questions
What do you dislike about the product?
I really haven't had any issues with this.
What problems is the product solving and how is that benefiting you?
Gong is helping me get better as a sales rep which is super important.
Used for 6 months
What do you like best about the product?
Training ability to review my own calls, colleagues and tag my manager at tough spots.
What do you dislike about the product?
Can be time consuming, but worth it. Need to create a process that we use Gong on a continual basis.
What problems is the product solving and how is that benefiting you?
Training.
Great product for Training!
What do you like best about the product?
Categorization of call topics are beyond helpful!
What do you dislike about the product?
Haven't come across anything just yet; perhaps easier ways to search...?
What problems is the product solving and how is that benefiting you?
Trainings are simplified and faster.
Love gong
What do you like best about the product?
I love the transcripting and how i can learn from my teammates by watching their calls
What do you dislike about the product?
I am still learning some of the features
What problems is the product solving and how is that benefiting you?
collaboration, insights and iterating on demos
Great tool to monitor sales activities
What do you like best about the product?
Ease of use, word indexing, ability to tag other users
What do you dislike about the product?
No full transcripts, can only search by words and not see full transcript of conversation
What problems is the product solving and how is that benefiting you?
Monitoring and training of sales activities and demos
Changes my coaching for the better
What do you like best about the product?
Saves me and the sales staff a ton of time when trying to review a call, work on best practices, etc.. It also shows how willing your team is to self learn or continue to improve based on how engaged they are within the platform.
What do you dislike about the product?
My only concern was having private comments in calls to share with other managers, Gong is working on this and should be released soon
What problems is the product solving and how is that benefiting you?
Gong has personally shed light on the "talk time" ratio of our calls, we're now trying to create a more open discussion to ensure the client has the opportunity to communicate their needs
Recommendations to others considering the product:
Internal discuss key items you want to learn from the tool - There are alot of features and its easy to get overwhelmed and try to fix everything at once. Decide what will make the biggest impact first
Great Tool for Information Sharing and Continuous Improvement
What do you like best about the product?
It is extremely easy to 'listen' to keywords or topics that are meaningful to me and monitor their trends over time in a visual sense. The ability to then immediately go to specific sections of calls that mentioned what I cared about and hear the actual customer themselves is powerful.
What do you dislike about the product?
The UX/UI is still in a very much 'in progress' stage but this is to expected with a newer application and it still does what it needs to do which is what matters.
What problems is the product solving and how is that benefiting you?
As a product manager Gong makes it easy for me to monitor how our customers are speaking about our products - without the need to jump in multiple calls throughout the day. I can also monitor how our team speaks about the products and ensure we are best presenting their value to our customers.
Great Tool
What do you like best about the product?
Being able to track interactivity, time spent speaking, filler words and ability to enter notes/ask for feedback.
What do you dislike about the product?
The transcript is not accurate. Some of the words are not transcribed properly and don't make sense.
What problems is the product solving and how is that benefiting you?
Tracking and improving the quality and consistency of calls held with existing customers. Ensuring that the right topics are addressed during these calls.
A great time saver for learning, coaching, and sending meetings to prospects
What do you like best about the product?
We use GoToMeeting for all of our demos, and Gong integrates seamlessly. I don't have to take any additional steps to configure Gong or get it to record. It then analyzes the call to find subjects, turns of phrase, and most importantly, the talk to listen ratio for each of the callers. The reps with the highest listen to talk ratio close at the highest rate. I can tag my VP of Sales to give me coaching on a particular moment in the call. It's great
What do you dislike about the product?
Gong could be a little quicker when analyzing the call before making it available for me to share, but it's a small pice to pay for the insight that comes from that analysis.
What problems is the product solving and how is that benefiting you?
Coaching communication is much easier. I can also push sales cycles forward more quickly by sending videos of calls to potential attendees or stakeholders that couldn't make the first meeting.
Great product, great support team!
What do you like best about the product?
Gong helps our Customer Success team understand what's happening on our calls so we can identify ways provide better service to our customers. The Gong UI is incredibly easy to adopt, and the Gong Support Team is top notch. Would recommend to anyone looking to get more value from their calls.
What do you dislike about the product?
There isn't anything top of mind that I actively dislike in the product.
What problems is the product solving and how is that benefiting you?
Ensuring our clients are getting value from the calls they hold with our Customer Success Team.
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