Gong
Gong.ioExternal reviews
6,437 reviews
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Brilliant tool for connecting our organization
What do you like best about the product?
Gong connects our CSMs to sales demos to ensure that we have a complete picture of the client and the sales process. I review sales calls all the time
What do you dislike about the product?
Text recognition isn't very accurate. We have a very niche product and work in a niche market, so I can understand why the speech recognition isn't always accurate.
What problems is the product solving and how is that benefiting you?
Gong is extremely useful for allowing our CSMs to view/shadow sales demos after the deals are converted. It allows us to move into a customer implementation with a complete picture of the client and the sale.
Amazing tool
What do you like best about the product?
The search in call, and the % of how much each person spoke, the transcript .
What do you dislike about the product?
Repetitive meeting is not being recorded on Gong
What problems is the product solving and how is that benefiting you?
Internal coaching, review customer calls again to find issues or commitment.
Lack of time to join every meeting
Lack of time to join every meeting
Recommendations to others considering the product:
MUST need product
Sales Development Representative
What do you like best about the product?
A. I like that I can go back and listen to calls whenever I want
B. I like that I can filter out by words said or topics covered and get right to the part of the conversation that I want to listen to
B. I like that I can filter out by words said or topics covered and get right to the part of the conversation that I want to listen to
What do you dislike about the product?
I think it would be nice if you could also measure decibels and filter out by the volume
What problems is the product solving and how is that benefiting you?
We're training new employees and showing what good calls sounds like opposed to bad ones
Amazing product
What do you like best about the product?
I'm training in a new job - and I have this entire library of calls to listen to - I can listen to as many as I want to help me ramp. Also, as a client facing person who relies on notes to recap calls, this tool ensures you never miss a thing because you can go back and play it.
What do you dislike about the product?
I wish when I maximized the screen, it was actually full screen. It's kind of on the small side.
What problems is the product solving and how is that benefiting you?
Training - on demand calls for new hires
Meh
What do you like best about the product?
Nothing really. I don't like it enough to use it
What do you dislike about the product?
Transcriptions bad and interface isn't intuitive
What problems is the product solving and how is that benefiting you?
Sales knowledge sharing
Very Useful tool for a busy salesperson
What do you like best about the product?
The ability to go back and listen to next steps if I forgot from my last conversation
What do you dislike about the product?
The video recording function was inconsistent with the use of WEBEX and gong
What problems is the product solving and how is that benefiting you?
Getting refreshers on next steps.
Ability to train with recordings
Ability to train with recordings
Recommendations to others considering the product:
Use it for training and internal auditing
Put that pen down & focus on the call!
What do you like best about the product?
Great search functionality for things like "follow up" and other key phrases that apply to our product. It's all color coded (which was a fantastic addition) and extremely easy to use.
What do you dislike about the product?
It's a bit difficult to get gong onto the call for a last minute call, which is something I've had happen a couple of times. The recording loads in fine with enough notice, but sometimes clients grab me at the very last minute.
What problems is the product solving and how is that benefiting you?
My client calls have 100% of my focus. I'm not worried about missing out on an important detail or follow up item, because I'll be able to go back and double check on the gong platform.
Recommendations to others considering the product:
Use this as an honest feedback tool. You can say "I don't dominate conversations with my clients" all you want, but the gong data will not lie
Great Sales Tool, Great Features
What do you like best about the product?
Gong does it all. My team has the ability to review their past calls prior to their next calls, analyze those calls for valuable insights, and synthesize those insights into actionable adjustments. We've become smarter in every facet of our cycles.
Also, we can analyze statistics as a team, identifying individual strengths and weaknesses.
Also, we can analyze statistics as a team, identifying individual strengths and weaknesses.
What do you dislike about the product?
It's a growing product with extending features. As such, some features (like an app for offline call reivew) are not all available, or just recently available.
Also, as a newer product, there are still some quirky bugs from time to time on the front-end. However, their customer support team is superb.
Also, as a newer product, there are still some quirky bugs from time to time on the front-end. However, their customer support team is superb.
What problems is the product solving and how is that benefiting you?
My team has the ability to review their past calls prior to their next calls, analyze those calls for valuable insights, and synthesize those insights into actionable adjustments. We've become smarter in every facet of our cycles.
Nice way to train
What do you like best about the product?
The ability to quickly review calls with the team is great. Being able to address improvements and recognize wins in near real time is excellent
What do you dislike about the product?
The speech analytics are a bit wonky at times
What problems is the product solving and how is that benefiting you?
We're able to train new reps quicker and recognize wins
It has been extremely useful in both a learning environment as well as a review tool.
What do you like best about the product?
One of the best things about gong is the ability to add comments and notes at particular points in the call. It is also helpful to request feedback after calls.
What do you dislike about the product?
Nothing at the moment. Not all of the features available were easily understood during the initial implementation.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier, the problem we solve is the ability to share what works and what doesn't in a call. When I review a call, I often pick up on critical details that I originally missed.
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