Gong
Gong.ioExternal reviews
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Just When You Thought Your Calls Couldn't Get Any Better...
What do you like best about the product?
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What do you dislike about the product?
When thinking about a specific attribute nothing comes to mind.
What problems is the product solving and how is that benefiting you?
I can refer back to moments in a call that I would have otherwise missed. Helps me be present and in the moment as opposed to focused on note-taking.
Incredibly convenient
What do you like best about the product?
I love the sync with SalesForce! New Hires can get up to speed very quickly. Customer Success can listen to all the conversations about why they wanted to buy and what is important. And I can listen to them afterwards to not only improve my pitch but to refresh my memory on the deal before following up.
What do you dislike about the product?
Overall the software seems to have a lot of glitches that require our Sales Ops attention. Sometimes I don't want there to be a link in the calendar event, because I just want it to be a call, but if there is no link, it won't record.
What problems is the product solving and how is that benefiting you?
Shortening ramp period. Increasing sales efficiency. Improving customer on-boarding experience.
How you talk is how you sell!
What do you like best about the product?
The stats. When you have enough data on the length of monologue and the mapping of your closed/won deals to the recordings - you have a treasure trove of data to look into and make impactful changes in your org.
I am lately liking the blog posts that Gong shares which allows me to guide my team better when I know industry standards.
I am lately liking the blog posts that Gong shares which allows me to guide my team better when I know industry standards.
What do you dislike about the product?
Some basic features are missing:
1. Cannot export data at the level I am interested in. A lot of user level granular data at the moment can only be shared by my CSM.
2. Cannot rename a recorded call. I think that is pretty basic a need. Ryan from Gong tells me this feature will be available in a week. Hoping it does.
1. Cannot export data at the level I am interested in. A lot of user level granular data at the moment can only be shared by my CSM.
2. Cannot rename a recorded call. I think that is pretty basic a need. Ryan from Gong tells me this feature will be available in a week. Hoping it does.
What problems is the product solving and how is that benefiting you?
Peer coaching. Plus most importantly my users can see for themselves what is that the best performing rep is doing while engaging the customer and relatively grade themselves for real. I myself hop on to a lot of calls to help understand the kind of customer requirements we come across as one of the top players in the CPaaS space and gauge the general sentiment about Plivo as a provider.
Lately some of my other teams are interested in some particular 'word utterances' and Gong makes it rather easy to track those and push them as a mail notification.
Lately some of my other teams are interested in some particular 'word utterances' and Gong makes it rather easy to track those and push them as a mail notification.
Recommendations to others considering the product:
If you are in the Growth phase, now is the best time to invest when you have lot of data incoming. More data = more insights. So the sooner the better. Gong analyzed over a million sales calls and they sure have a better chance of looking at patterns and providing some great insights.
Account Executive
What do you like best about the product?
I love how Gong transcribes's my calls, I can easily jump to the important parts of the calls I want to review.I also love the ability to listen to my colleague's calls, I listen to top performers calls, so I can mimic best practices. Submitting calls to my manager for feedback at this time
What do you dislike about the product?
I do not have too many things I dislike about gong
What problems is the product solving and how is that benefiting you?
I use Gong to improve my sales acumen and identify areas I need to improve. Transcribing calls makes this way easier. I also love Gong's blog posts and data on sales calls, making data-driven decisions, so much easier
Best sales tool I have ever used
What do you like best about the product?
I am a terrible note taker on calls as it detracts from my ability to be fully engaged with the dialogue. The recording and analytics provided by Gong solve for this completely and allow me to be better prepared for future calls. I love it.
What do you dislike about the product?
It's hard to find something I don't like about Gong.
What problems is the product solving and how is that benefiting you?
Sales training! There is no better or more efficient way to improve than listening to yourself and your peers.
Recommendations to others considering the product:
Use it, its great!
Perfect for feedback!
What do you like best about the product?
I like how I can have certain calls set up to automatically record
What do you dislike about the product?
I have not found any complaints yet. Possibly a better user interface
What problems is the product solving and how is that benefiting you?
We are helping new hires take a look at our calls in order to learn best practices. We also learn from listening to ourselves so we improve every single day
Recommendations to others considering the product:
perfect tool for improvement
Great tool to record and review calls.
What do you like best about the product?
The ability to easily go back over your calls and demos and have the conversation automatically categorized allows you to focus more on the conversation rather than writing notes on what the prospect is saying.
What do you dislike about the product?
I really enjoyed the preview button where you could listen into other people's calls. Can not find that feature after the UI update.
What problems is the product solving and how is that benefiting you?
Allowing SDRs to review AEs' is great for coaching and getting them prepared for when they make that transition.
In-depth tool that is Integral for anyone spending time on a phone.
What do you like best about the product?
The keyword tracking system that identifies positive and negative attributable words that could have influenced the call. The call time balance system is also great, as it allows me to see how much of the conversation time was spent with me talking versus the client talking.
What do you dislike about the product?
Interface could be more intuitive, but not necessarily a dislike.
What problems is the product solving and how is that benefiting you?
Gong provides me with the ability to not only track and analyze the content of my conversations with my clients, but also whatever may be sharing on screen. This allows me the capability of identifying what my positive and negative speech patterns are, as well as letting me know what the client is putting increased emphasis on. This is done by keyword identification that takes you directly to the point in a call specific statements were made so that you can see why it was important. I work in Customer Success, so the most important thing to me is making sure my clients are heard and taken care of, Gong makes that a lot easier.
Recommendations to others considering the product:
If you work with people at all, this tool is worth at least a trial.
Gong is a game changer is customer interaction
What do you like best about the product?
At first glance I was blown away with Gong's accuracy on conversation content. Breaking down how much time is spent on topics and making it searchable is pretty amazing. Not to mention showing the percentage of each conversation each participant contributes.
What do you dislike about the product?
At the moment the main complaint we get from our team is the process of getting Gong set up on a call and that it causes a slight delay in audio. These may be issues we can resolve with changes on our end, but they need to be looked in to. So far that is the only hurdle we hear from our team about their reluctance to use it.
What problems is the product solving and how is that benefiting you?
Working in Product Management is has been great to review customer calls to see if we are letting the customer talk enough and to review what our conversation was spent talking about.
Recommendations to others considering the product:
Gong can give you visibility into the content of your company's interactions with customers for better training and improvement.
Intuitive, Easy to Use, and Powerful
What do you like best about the product?
Having insight to every data point captured on the call. Whether I'm looking at who was leading the conversation or surfacing a specific section of the conversation, I have it all in front of me with an easy to use interface. It also a great solution for call coaching and having new reps listen in on previous calls.
What do you dislike about the product?
Nothing that immediately pops out. Maybe some personal branding if I'm getting picky.
What problems is the product solving and how is that benefiting you?
Having insight into reps calls and being able to go back to the call to surface any information that one might have missed.
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