Gong
Gong.ioExternal reviews
6,444 reviews
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Call Review in minutes
What do you like best about the product?
The ability to dissect a call for game-film, follow-up, feedback, and note-taking by using the search function to find actual words used throughout the call.
What do you dislike about the product?
Occasionally calls will not be recorded, but this tends to only happen when things are re-scheduled, or the organizer is switched. What we always do to prevent that is copy Gong on the calendar invites, and that always works.
What problems is the product solving and how is that benefiting you?
Following up after meetings is critically important to our customers' success, and Gong allows to go back and check action items, deliverables, and time-sensitive work that is needed to be done so that nothing slips through the cracks, and we maintain customer satisfaction, ultimately leading to more renewals.
Recommendations to others considering the product:
Another great way to use gong is to monitor your consistent use of filler words like "um" "okay" "absolutely" and my least favorite question of all time: "does that make sense?"
Clean user experience
What do you like best about the product?
I like that the system automatically records my calls, the UI is clean and easy. The features are great.
What do you dislike about the product?
The number of emails received -- there are too many.
What problems is the product solving and how is that benefiting you?
Reviewing progress, mistakes, positives, etc -- more polished calls.
Recommendations to others considering the product:
None to speak of currently
great sales and training tool
What do you like best about the product?
Gong helps me review calls to gather all the details. The AI used to index the call helps me find important moments in the call. The ability to review my calls allows me to do self coaching in a way i haven't been able to in the past
What do you dislike about the product?
Impromptu meetings are cumbersome to record with Gong and I tend to loose the first 10 minutes - when I remember to invite Gong
What problems is the product solving and how is that benefiting you?
Improve sales call quality. Review process and make improvements. retain more information from good sales calls.
I love Gong
What do you like best about the product?
Gong helps me be the best sales person by highlighting areas of strength and weakness in my calls. They curate a list of words that I use too often, highlight buying signs and make it easy to pinpoint details in each call.
What do you dislike about the product?
i wish it didn't show up on my gotomeeting screen but I understand why it has to.
What problems is the product solving and how is that benefiting you?
My sales have increased as a result - I can review my calls and identify buying signs or issues that I missed in my original call. It helps me construct informative emails and really help my customers achieve what they need.
Very helpful tool for sales mentorship, training and weekly reviews.
What do you like best about the product?
You can search for specific keywords, pick up on common objections and evaluate sales calls easily. You can add custom libraries for keywords and search those terms.
What do you dislike about the product?
Occasionally, the application cannot differentiate whom is speaking on the call and the percentage of sales rep vs prospect is mixed, though this is rare.
What problems is the product solving and how is that benefiting you?
We are reducing the sales cycle by picking up on common objections on a larger scale.
Gong is super effective to evaluate where you need to improve your Sales
What do you like best about the product?
I like that it specifies what has been talked about the most that way I can analyze what the customer really needs before the follow up call.
What do you dislike about the product?
I don't really have anything I dislike, I feel Join.me is the reason most calls aren't recorded properly
What problems is the product solving and how is that benefiting you?
I am solving the needs of my customers. Really pinpointing what I need to improve, as an individual.
Recommendations to others considering the product:
Use IT!!
Indispensable tool for growing sales teams
What do you like best about the product?
Gong makes it incredibly easy to record calls, organize by topic, and spread that "tribal knowledge" throughout a sales team. It's easy to get set up and know that Gong will automatically record your calls for later review and sharing. I love the playback speed controls (1.25X, 1.5X, 2X) so I can review calls quickly and spend less time doing it. The transcriptions make it easy to find calls related to certain topics or competitive scenarios as well.
What do you dislike about the product?
The UI feels a little outdated--it's not clunky so much as it is just a little plain. I'm sure the design will improve with time and it does not interfere with the functionality.
What problems is the product solving and how is that benefiting you?
It makes 1:1s with my manager more effective, as I can quickly pull up specific points in a call for feedback and coaching, and new hires can go into the tool to listen to specific topics, people, or types of calls. I like reviewing my calls to find ways to improve, quickly go back in a call to find a point I didn't take notes on, and hear the nuances I may have missed the first time that can help pull a deal along.
EHS & Quality Professional
What do you like best about the product?
It's a great tool to manage conversations that were had with clients and colleagues. Gong has the ability to track key moments in a conversation through specific wordings used, that in turn allow the user to precisely locate certain sections of the conversation.
What do you dislike about the product?
The user interface could be improved and have less of a dull tone
What problems is the product solving and how is that benefiting you?
Not every individual has the greatest memory to record all moments and details of what they spoke about with clients. To have a bank of those conversations you previously had and track certain phases used in those convos, allows you to find the exact detail you are looking for when need be.
Sales Development
What do you like best about the product?
I like how easy Gong is to use; it is literally integrated with everything I need it to be.
What do you dislike about the product?
It is in every call. There should be an option to include gong at the beginning.
What problems is the product solving and how is that benefiting you?
Sometimes, things slip the memory and it is useful to go back and read what interested the potential prospect.
A MUST for any sales organization.
What do you like best about the product?
The best part of Gong is the way they break down the speakers in the call, highlight when each participant is talking and the topics that were covered throughout the call. Also great are the keyword that are shown on each call.
What do you dislike about the product?
Sharing the call recordings with prospects could be a little cleaner - but overall still works well.
What problems is the product solving and how is that benefiting you?
- Better attention to calls with prospects
- Better follow up emails
- Great for coaching sales reps
- Great for getting full context on alls
- Better follow up emails
- Great for coaching sales reps
- Great for getting full context on alls
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